Operator Information

TikTok Pte. Ltd.
Address: 1 Raffles Quay, #26-10, Singapore (048583)
Phone number: (+65) 6950 4420
Certificate of Incorporation No. 201719908M, issued on July 17, 2017, in Singapore

Authorized Representative
Representative Office of TikTok Pte. Ltd. in Ho Chi Minh City
9th Floor, The Nexus Building, No. 3A-3B Ton Duc Thang Street,
Ben Nghe Ward, District 1, Ho Chi Minh City

OPERATING REGULATIONS

E-COMMERCE SERVICE APPLICATION – TIKTOK

Publication Date: December 3, 2024

The TikTok Application is a social networking platform provided to users in Vietnam on a cross-border basis. The TikTok Application offers the TikTok Shop shopping feature, which allows sellers, brands, and creators to showcase and offer products directly on the TikTok Application through videos, livestreams, and product display bars.
The sole operator of the TikTok Application (and TikTok Shop) in Vietnam is TikTok Pte. Ltd., a company incorporated and operating under the laws of Singapore, holding Certificate of Incorporation No. 201719908M, with its registered address at 1 Raffles Quay, #26-10, Singapore (048583).
The following Operating Regulations apply to the operation of the TikTok Shop feature on the TikTok Application.

I. GENERAL PRINCIPLES

1. TikTok Shop operates based on the following general principles:

• Organizations and individuals participating in transactions on TikTok Shop have the right to freely negotiate on the basis of respecting the lawful rights and interests of the parties involved in the purchase and sale of products through contracts, provided that such transactions do not violate applicable laws.

Products traded on TikTok Shop must fully comply with relevant applicable legal regulations and must not fall within the list of products prohibited from being traded and/or advertised. Transactions on TikTok Shop involving goods subject to trading restrictions and/or conditional trading, and/or conditional investment and business sectors must comply with relevant applicable legal regulations.

• Organizations and individuals participating in transactions on TikTok Shop must understand their legal responsibilities under Vietnamese law and undertake to strictly comply with current Vietnamese legal regulations (including laws on information security and cybersecurity) and the provisions of these Regulations.

2. Application download addresses for all service users:

TikTok does not operate a separate application for suppliers and partners.

However, TikTok operates an application for Sellers at (please refer to the application download address provided below) and a TikTok Seller website at the address https://seller-vn.tiktok.com.

II. GENERAL REGULATIONS

1. Definitions

In these Operating Regulations of the TikTok E-Commerce Service Application (“Regulations“), unless the context requires otherwise, capitalized terms shall have the following meanings:

• “TikTok” means TikTok Pte. Ltd., a company incorporated in Singapore with its address at 1 Raffles Quay, # 26-10, South Tower, Singapore 048583.
• “TikTok Application” means a social networking platform provided by TikTok on a cross-border basis to users in Vietnam.
• “TikTok Shop” means a feature on the TikTok Application that allows sellers, brands, and creators to showcase and sell products directly on the TikTok Application through videos, livestreams, and product display bars.
• “User” means a user of the TikTok Application.
• “Seller” means a User who registers with TikTok to use TikTok Shop to promote and sell goods and/or products. Detailed requirements and additional registration procedures for Sellers are set out in Section 3.2 below.
• “Products” means goods and products advertised and/or sold by Sellers through TikTok Shop.
• “Buyer” means a User who purchases Products from a Seller through TikTok Shop. Detailed requirements and additional registration procedures for Buyers are set out in Section 3.1 below.
• “Applicable Laws” means all legal regulations applicable to the promotion and sale of Products in both the Seller's and Buyer's respective locations.
• “Registration Information” means the information that Buyers and Sellers must provide to TikTok before using TikTok Shop.
• “Purchase Sale Transaction” means a transaction involving the purchase and sale of one or more Products.
• “Order” means an order created following a Purchase and Sale Transaction.
• “Seller Center” means an online center accessible only to Sellers for using TikTok Shop features and services.

2. General Regulations

The contract for the purchase of Products by Buyers is always solely between the Buyer and the Seller. TikTok is not (a) the Buyer or Seller of Products; (b) a party to the sales contract; or (c) an agent of the Buyer or Seller in connection with any purchase.

When using TikTok Shop, Buyers and Sellers must agree to and comply with the following documents and policies on the TikTok Application:

Generally, TikTok does not directly enter into written contracts or agreements with Buyers and Sellers to govern Sellers' use of TikTok Shop. However, for important Seller accounts, TikTok may, at its sole discretion, directly enter into contracts and/or agreements with Sellers (such as the Seller Terms of Service). In such cases, Sellers may negotiate certain minor terms of the Seller Terms of Service applicable to them.

For users in Vietnam, all of the above documents, their subject matter and formation, are governed by the laws of Singapore.

A copy of each of the above documents is enclosed with this application dossier to facilitate the review process.

III. TRANSACTION PROCEDURES

1. Procedures for Buyers

Please refer to the procedures for Buyers enclosed in Appendix 1 of the Proposal for Providing E-Commerce Services on the TikTok Application.

2. Procedures for Sellers

Please refer to the procedures for Sellers enclosed in Appendix 2 of the Proposal for Providing E-Commerce Services on the TikTok Application.

3. Shipping and Delivery Procedures

Please refer to the Shipping and Delivery Procedures enclosed in Appendix 5 of the Proposal for Providing E-Commerce Services on the TikTok Application.

Sellers are responsible for providing Buyers or any competent authority or other party, upon request, with all goods-related documents, invoices, and materials relating to the Sale and Purchase Transaction between the Buyer and the Seller.

4. Return and Refund Procedures

· Sellers are responsible for ensuring that all Products are fit for purpose and conform to their descriptions. Sellers must comply with any refund, replacement, or cancellation rights that Buyers may have under applicable laws, as well as any additional obligations concerning Products that Sellers voluntarily agree to undertake.

· If Buyers have the right to return Products or cancel orders under Vietnamese law, such rights to return or cancel shall not be affected by any Seller rules to the contrary. Buyers are strongly encouraged to refer to their agreements with Sellers for further information about any exceptions to Buyers' return and cancellation rights.

· Logistics services for arranging Product returns and any related fees shall be carried out in accordance with the agreement between the Buyer and the Seller.

· Both Buyers and Sellers should refer to the TikTok Shop Customer Order Cancellation, Return, and Refund Guidelines. For further details, please see the TikTok Shop Customer Order Cancellation, Return, and Refund Guidelines enclosed with this application dossier.

5. Warranty and Maintenance Procedures

The product warranty and maintenance procedures shall be as follows:

· Sellers must provide warranty and maintenance services for Products in accordance with the product warranty and maintenance information provided by Sellers and displayed when Sellers list those Products on TikTok Shop (if applicable).

· Where warranty and maintenance services apply to a Product, Sellers are responsible for receiving the Product and providing warranty and maintenance services in accordance with the warranty and maintenance information stated in the listing.
· Buyers have the right to file complaints or initiate legal proceedings against Sellers if Sellers refuse to provide warranty and/or maintenance services in accordance with the warranty and maintenance policies applicable to the Product, and the warranty/maintenance period for that Product has not yet expired.

· When purchasing a Product on TikTok Shop, Buyers should review the warranty and maintenance policies applicable to that Product as provided by the Seller. TikTok is not responsible for warranty and maintenance services for Products sold by Sellers on TikTok Shop.

If Buyers require any assistance or wish to file a complaint against a Seller because the Seller fails to provide warranty and/or maintenance services for a Product, TikTok will assist Buyers to the extent possible to ensure that the Product receives warranty and maintenance services in accordance with the Seller's stated warranty and maintenance information.

6. Dispute and Complaint Resolution Procedures

Please refer to the Dispute and Complaint Resolution Procedures enclosed in Appendix 7 of the Proposal for Providing E-Commerce Services on the TikTok Application.

IV. PAYMENT PROCEDURES

Please refer to the Payment Procedures enclosed in Appendix 4 of the Proposal for Providing E-Commerce Services on the TikTok Application.

V. TRANSACTION SECURITY ASSURANCE

TikTok has used services to protect information regarding the content of sales listings on TikTok Shop. All transaction information is kept confidential, except where disclosure is required by a competent State authority in accordance with applicable laws.

To ensure that transactions are completed successfully and minimize potential risks, TikTok Shop applies the following transaction security measures:

· Seller Information Management: When registering to sell Products on TikTok Shop, Sellers must provide accurate, complete, and up-to-date information about the Products they list on TikTok Shop. Sellers are responsible for ensuring that the information displayed to Buyers on TikTok Shop is accurate, complete, and up to date. Any breach of this obligation by a Seller may result in TikTok taking remedial measures against the Seller as stipulated in the Seller Terms of Service.

· Recommendations for Buyers: Buyers should not disclose payment details to anyone in any form. TikTok shall not be responsible for any loss or risk that Buyers may incur during the exchange of such payment information. Buyers should research Seller information and Product quality by contacting Sellers in advance or referring to Seller ratings.

· Prohibited Conduct to Ensure Transaction Security: Neither Sellers nor Buyers on TikTok Shop may interfere with or attempt to interfere with the proper functioning of the TikTok Application, and specifically TikTok Shop, disrupt any website or network connected to the TikTok Application, or circumvent any measures that TikTok may use to prevent or restrict access to the TikTok Application. In addition, Sellers and Buyers must not create unauthorized copies, modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative works of the TikTok Application or any content contained therein, including any files, tables, or documents (or any part thereof), or identify or attempt to identify any source code, algorithms, methods, or techniques used in the TikTok Application or any derivative works thereof.

· Payment Security Mechanism: TikTok does not store Buyers' payment information. Buyers' payment information is processed by TikTok's payment partners.

VI. PERSONAL INFORMATION PROTECTION POLICY FOR CONSUMERS

TikTok Shop's consumer personal information protection policy is currently stipulated in TikTok's Privacy Policy (which governs data processing activities involving Buyers on the e-commerce marketplace).

Specifically, the collection and processing of information relating to Users in general (who only use social networking features) and Buyers for the purpose of using e-commerce services shall be carried out in accordance with TikTok's Privacy Policy. In other words, TikTok's Privacy Policy applies uniformly to all Users of the TikTok Application, including the processing of Buyer data on the e-commerce marketplace.

We attach a copy of the aforementioned document to this registration dossier for your Ministry's consideration.

We also note that TikTok's Privacy Policy fully covers the contents required under Article 69 of Decree No. 52/2013/ND-CP, specifically as follows:

(i) Purposes of collecting personal information

For all Users, including purposes involving the processing of Buyer data on the TikTok Application's e-commerce marketplace, TikTok uses the information it collects about Users/Buyers for the following purposes (Please refer to the section “How We Use Your Information” of TikTok's Privacy Policy):

· To fulfill requests relating to products, services, Platform features, support, and information for internal operations, including troubleshooting, data analysis, testing, research, statistics, surveys, and collecting your feedback.
· To provide our shopping features and facilitate the purchase and delivery of products, goods, and services, including sharing your information with retailers, payment service providers, transaction fulfillment providers, and other service providers to process your orders.
· To personalize the content you see when using the Platform. For example, we may provide services based on the country settings you have selected or show you content similar to content you have liked or interacted with.
· To send promotional materials from us or on behalf of our affiliates and trusted third parties, including through instant messages or email.
· To improve and develop our Platform and carry out product development.
· To measure and understand the effectiveness of advertisements and other content we send to you and others, and to provide you with advertisements on the Platform, including targeted advertising.
· To support the social features of the Platform, including allowing you and others to connect with each other (for example, through our Find Friends feature) and share whether you are active on the Platform (and other information you choose to share) with your friends, providing our messaging services if you choose to use this feature, recommending accounts to you and others, and enabling you and others to share, download, and interact with User Content posted through the Platform.
· To allow you to participate in the virtual items program.
· To allow you to participate in the Platform's interactive features, such as enabling your content to be used in other users' videos.
· To use User Content in our advertising and marketing campaigns to promote the Platform, invite you to participate in events, and promote popular topics, hashtags, and campaigns on the Platform.
· To understand how you use the Platform, including across your devices.
· To determine additional information about you, such as your age, gender, and interests.
· To help us detect and combat abuse, harmful activities, fraud, spam, and illegal activities on the Platform.
· To ensure that content is presented in the most effective manner for you and your device.
· To enhance the safety and security of the Platform, including by screening, analyzing, and reviewing User Content, messages, and related metadata to detect violations of our Terms of Service, Community Guidelines, or other terms and policies.
· To facilitate research conducted by independent researchers who meet certain criteria.
· To verify your identity or age.
· To communicate with you, including notifying you of changes to our services.
· To notify you if you are a winner of our contests or promotions, where permitted under the applicable promotion rules, and send you any associated prizes.
· To enforce our Terms of Service, Community Guidelines, and other terms and policies.
· To provide you with location-based services, such as advertisements and other personalized content, subject to your permission.
· To train and improve our technologies, such as our machine learning models and algorithms.
· To facilitate and complete sales transactions, promote and purchase goods and services, and provide user support.

(ii) Scope of information use

For all Users/Buyers of the TikTok Application, TikTok collects and processes information that you provide to us when you create an account and upload content to the Platform. This information includes technical information and behavioral information about your use of the Platform. We also collect information about you if you download the application and interact with the Platform without creating an account (Please refer to the section “What Information We Collect” of TikTok's Privacy Policy).

The types of data include:
· Information you provide, such as your profile information, messages, purchase information, phone number and social media contacts, proof of your identity or age, and responses to surveys in which you participate;
· Information collected automatically, such as usage information, inferred information, technical information we collect, location information, image and audio information, and cookies;
We also receive information from other sources, such as third-party service providers, business partners, certain affiliates within our corporate group, payment service providers, or order fulfillment service providers.

(iii) Information retention period

We retain information for as long as necessary to provide the Platform and for the other purposes set out in the Privacy Policy. We also retain information as necessary to comply with our contractual and legal obligations, where we have a legitimate business interest in retaining it (such as improving and developing the Platform and enhancing its safety, security, and stability), and to establish or defend legal claims.

Retention periods vary depending on different criteria, such as the type of information and the purposes for which we use it. For example, when we process your information, such as your profile information, to provide the Platform to you, we will retain this information for as long as you maintain an account. If you violate our Terms of Service, Community Guidelines, or other terms or policies, we may immediately remove your profile and User Content from public view, but may retain other information about you to address the violation.

Please refer to the section ”How Long We Keep Your Information” of TikTok's Privacy Policy.

(iv) Individuals or organizations that may have access to such information

For all Users/Buyers of the TikTok Application, TikTok shares User data with the following selected third parties (please refer to the section “How We Share Your Information” of TikTok's Privacy Policy):

· Business Partners;
· Service Providers;
· Advertisers, Advertising Networks, and Measurement Partners;
· Independent Researchers;
· Our Corporate Group;
· Law enforcement agencies, public authorities, or other organizations;
· Anyone on the TikTok Application when your profile and content are set to public;
· Third parties in the event of a Sale or Merger;
· Retailers, Payment and Transaction Fulfillment Service Providers, and Other Service Providers.

(v) The address of the entity collecting and managing information, including contact details through which consumers can inquire about the collection and processing of information relating to them personally

· Entity collecting and managing information:

TikTok Pte. Ltd., with its registered office at 1 Raffles Quay, #26-10, South Tower, Singapore 04858

Please refer to the “About” section of TikTok's Privacy Policy

· Contact details:

Users can contact TikTok by accessing the following link: https://www.tiktok.com/legal/report/privacy.

Please refer to the “Your Rights and Choices” and “Contact Us” sections of TikTok's Privacy Policy and TikTok's Privacy Policy for Partners

(vi) Methods and tools for consumers to access and edit their personal data on the information-collecting entity's e-commerce system

Users and Buyers can contact TikTok by accessing the following link: https://www.tiktok.com/legal/report/privacy. TikTok also allows Users and Buyers to edit and update certain personal data directly on the TikTok Application.

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VII. INFORMATION MANAGEMENT ON THE APPLICATION

Please refer to the Regulations on Information Management and Control attached in Appendix 6 of the Proposal for Providing E-Commerce Services on the TikTok Application.

VIII. LEGAL LIABILITY IN THE EVENT OF TECHNICAL ERRORS

TikTok is committed to ensuring the safety and security of the entire TikTok Shop technical operating system. However, in the event of an incident caused by a technical error in the TikTok Shop technical operating system, TikTok will immediately take appropriate remedial measures to ensure Users' rights and interests.

TikTok shall not be liable for any of the following liabilities that may arise in connection with Users' use of TikTok Shop or the TikTok Application, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise:

(a) loss of profits or anticipated profits, revenue, business opportunities, goodwill, or anticipated savings;

(b) loss of data; or

(c) indirect, incidental, special, consequential, or punitive damages; or

(d) any matter beyond TikTok's reasonable control.

TikTok shall not be legally liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of Users, or for any personal injury, death, property damage, or other damages or expenses arising therefrom, to the maximum extent permitted by Applicable Law.

IX. RIGHTS AND RESPONSIBILITIES OF THE MANAGEMENT BOARD OF THE APPLICATION PROVIDING TIKTOK SHOP E-COMMERCE SERVICES

Please refer to the regulations on the Allocation of Rights and Responsibilities Between the Parties attached in Appendix 8 of the Proposal for Providing E-Commerce Services on the TikTok Application.

X. APPLICABLE TERMS

These Regulations shall officially take effect five (05) days after being posted on the TikTok Application. TikTok reserves the right to amend these Regulations from time to time and will use commercially reasonable efforts to provide Users with general notice of any material changes to these Terms, such as by sending written notifications to Users through the Seller Center.

Any changes shall not have retroactive effect. If Users do not agree with the notified changes, they have the right to terminate their contractual relationship with TikTok at any time, in accordance with applicable law and the relevant terms they have agreed to with TikTok.

Users' continued use of TikTok Shop after the effective date of any changes to these Regulations shall constitute their acceptance of such changes. If Users do not agree to the new Regulations, they must stop accessing or using TikTok Shop.

XI. COMMITMENT TERMS

By using the TikTok Shop feature on the TikTok Application to promote, sell, and purchase Products, the relevant parties agree to be bound by these Regulations and the referenced rules, conditions, and terms, which may be amended from time to time in accordance with applicable law.

Official contact address of the application providing TikTok Shop e-commerce services:

TikTok Pte. Ltd.
1 Raffles Quay, #26-10, South Tower, Singapore 048583
Telephone: +65 6950 4420 Fax: None Email: legal.sea@bytedance.com
Hotline: +65 6950 4420

	For and on behalf of TIKTOK PTE. LTD.

CHOI SEE HE
Director

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APPENDIX 1 – Buyer Procedures

To purchase Products on TikTok Shop, after registering an account or logging into their account on the TikTok Application, first-time Buyers will need to complete the following steps:

Suitable for the target segment**: Add Products to the Shopping Cart**

After logging into the TikTok Application, Buyers can visit the official account of the Seller whose Products they wish to purchase. Once Buyers find the store they want to visit, they can click on the “Shop” icon, represented by a shopping bag image displayed on the Seller's profile page.

Buyers can click on a specific Product to view more information, including its description, price, and relevant support policies provided by the Seller.

After reviewing the Product information, Buyers can click “Add to Cart” to add the Product to their shopping cart.

Step 2**: Provide Shipping Information to TikTok Shop**

Buyers can use their accounts to make purchases on TikTok Shop. However, they will be required to provide certain information (“Registration Information“) to TikTok before purchasing any Products on TikTok Shop. TikTok will use their Registration Information to assess whether they are permitted to use TikTok Shop to make purchases.
Step 3**: Review the Order and Apply Vouchers (if any)**

Buyers will have the opportunity to review the items they have added to their shopping carts before deciding whether to pay for those Products. Buyers can remove Products they no longer wish to purchase or add more Products to their shopping carts.

At this stage, if the Seller and/or TikTok provides any vouchers/discount codes, Buyers may choose to apply those codes to receive promotional offers.

Step 4**: Add a Payment Method**

Buyers will then select a payment method and confirm their purchase to complete the order.

Step 5**: Wait for the Ordered Products to Be Delivered to the Buyer**

Buyers will receive a notification from TikTok confirming that their Product order has been placed.

Buyers will then wait to receive the ordered Products. If the Cash on Delivery (“COD“) payment method is selected, Buyers will pay in cash upon receiving the ordered Products.

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APPENDIX 2 – Seller Procedures

Suitable for the target segment**: Register as a Seller on TikTok Shop**

Users can register using their existing TikTok accounts or create new accounts to use TikTok Shop by accessing the Vietnamese-language link to the TikTok Shop Seller Center (https://seller-vn.tiktok.com/account/welcome). This link is specifically intended for the Vietnamese market. Once an account has been registered, it will be verified as operating exclusively in Vietnam.

Registration Page

Register Using a TikTok Account: If the Seller already has a TikTok account, the Seller may choose to register for a TikTok Shop account using their existing TikTok account. To be eligible, the account must be in good standing, comply with TikTok's Community Guidelines, and meet the following requirements: (i) have more than 1,000 followers; and (ii) be at least 18 years old. For clarity, these requirements may change from time to time at TikTok's discretion.

Register Using a Phone Number and Email Address: If the Seller does not have a TikTok account, the Seller may choose to register using a phone number and email address. To ensure the security of Users' accounts, TikTok needs to verify their phone numbers and email addresses to confirm that they are indeed the individuals who created the accounts.

After successfully registering an account, Users will be required to read the TikTok Shop Merchant Terms of Service (i.e., the Seller Terms of Service) and TikTok's Privacy Policy for Partners, and click “Start Selling”.

Users will then need to provide store information and verification documents to complete the setup of their TikTok Shop stores.

For the Document Verification, step, Sellers must provide a national identity card or passport if they are individual Sellers, or a company establishment certificate (e.g., an Enterprise Registration Certificate) if they are business Sellers; and

provide a national identity card if the Seller is an individual Seller

provide company registration documents if the Seller is a business Seller

Once uploaded, the required documents will be submitted to TikTok for review, and Sellers will need to wait for verification. The Seller's Products will be displayed to Buyers after the documents have been verified.

After verification, Sellers will be required to link their TikTok Shop accounts to their TikTok accounts.

At this stage, Sellers will have two options: add an official account and/or marketing accounts:

§ Official Account: This is the Seller's official TikTok account for their store. Sellers can link only one official account, and this account cannot be linked to any other store. The Seller's listed Products will be automatically synchronized with the profile page of their official TikTok account, and they will not have to pay commissions on orders generated through this account.

§ (Marketing) Account(s): These are the Seller's marketing TikTok accounts for their store. Sellers can link up to 4 marketing accounts (this limit may change from time to time), and these accounts cannot be linked to other stores. The Seller's listed Products will not be automatically synchronized with their marketing TikTok account profiles, so they will need to synchronize their Products with their TikTok accounts manually. They will not have to pay commissions on orders generated through these accounts. Sellers may be required to undergo a trial period to be eligible to link one (01) marketing account if they are business Sellers

To link an official/marketing account, Sellers must enter the username of that account.

TikTok Shop will then send an invitation to that account through the TikTok Application for acceptance. If the owner of the invited TikTok account does not confirm the linking request within 48 hours, the request will automatically become invalid.

Once the request has been accepted, Sellers can start selling their Products through TikTok Shop.

Step 2**: Add a New Product**

After Sellers are authorized to use their accounts on TikTok Shop, their accounts will automatically be converted from non-business accounts to business accounts.

After successfully registering as a Seller on TikTok Shop, Sellers will be able to upload detailed information about their Products and list them for display to Buyers. The Seller's Product listings must provide Buyers with all terms and conditions required by law (under applicable laws) before entering into any transaction.

To add a Product, Sellers will need to provide the following information:

§ Describe the Product's name, category, and brand.

§ Basic Product Information Description. Includes Product Images, Product Description, Video (optional), Product Weight (0-70 kg), Product Dimensions (optional), Warranty Period (optional), Warranty Policy (optional), Cash on Delivery (toggle the button to the right to activate the Cash on Delivery feature for this Product)

§ Product Variations and Stock Keeping Unit (“SKU”) List Description. Sellers will need to provide the following information:

(i) Variations: Up to 3 types of variations (e.g., Color, Size, Length, or Fabric Type). There are limits on variation values, and Sellers can upload product images for the corresponding variations.

(ii) SKU List:

o Enter the price for every SKU. For multiple SKUs within the same product, Sellers can use the batch tool to adjust prices and inventory quantities.

o Enter the Seller's SKU name if the Seller needs an identification number for personal use (optional).

o Enter the inventory quantity.

The availability of certain Product selling features may be restricted for certain Sellers, at TikTok's sole discretion.

When a Transaction occurs, an Order will be created in the Seller's account. The Seller is responsible for processing and arranging the shipment of that Order.

TikTok provides Sellers with features to exchange information with Buyers to facilitate the fulfillment of certain Orders and respond to Buyer requests. Sellers may also review and respond to comments from Buyers regarding any specific Order.

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APPENDIX 4 – Payment Process

1. Payments Between Buyers and Sellers

When Buyers purchase a Product, they may review and select the relevant payment methods listed on TikTok Shop, including:

Option 1**: Cash on Delivery**

The Cash on Delivery payment method only applies to items “Shipped by TikTok”. Items shipped by Sellers themselves cannot use this payment method.

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Cash on Delivery” under “Payment Method”.

Step 3: TikTok sends an order confirmation to the Buyer.

Step 4: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 5: The Buyer receives the Product and pays the delivery person in cash upon receipt.

Option 2**: Online Payment via Credit Card / Debit Card**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Credit Card/Debit Card” under “Payment Method”.

Step 3: The Buyer provides their credit card/debit card information to complete payment for the order.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 3**: Online Payment via the Buyer's E-Wallet (i.e., Zalopay and MoMo)**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Zalopay” or “MoMo E-Wallet” under “Payment Method”.

Step 3: The Buyer will be redirected to the Zalopay or MoMo app on their device to complete payment for the Product.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 4**: Online Payment via Internet Banking**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Internet Banking” under “Payment Method”.

Step 3: The Buyer will be redirected to the Internet Banking application on their device to complete payment for the Product.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 5**: Payment via Domestic ATM Card**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Domestic ATM Card” under “Payment Method”.

Step 3: The Buyer provides their bank account information on the Payment page and completes payment for the order after successfully verifying the OTP.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

2. Payments Between Sellers and TikTok

The payment timing and payment methods between the Seller and TikTok are governed by the Seller Terms of Service. Specifically, after an agreed period of time, TikTok will instruct its payment service provider to transfer payment to the Seller after deducting applicable fees, charges and/or taxes, if any.

When a Seller sells Products on TikTok Shop, based on the nature and operating policies of the e-commerce platform, it may be understood that the relevant Seller has authorized TikTok to collect payments from Buyers for the sale of Products and subsequently remit the payment (after deducting any applicable fees and charges) to the Seller in accordance with the agreement between TikTok and the Seller.

3. Payments between the logistics/shipping service provider and TikTok

The payment timing and payment methods between TikTok/TikTok's affiliates and logistics/shipping service partners are governed by the service agreements entered into by TikTok and/or its affiliates with those partners. Specifically, TikTok and/or its affiliates will make payments to shipping partners based on the number of successfully delivered orders. Payments are generally made once a month for the preceding month's services.

1. Payments Between Buyers and Sellers

When Buyers purchase a Product, they may review and select the relevant payment methods listed on TikTok Shop, including:

Option 1**: Cash on Delivery**

The Cash on Delivery payment method only applies to items “Shipped by TikTok”. Items shipped by Sellers themselves cannot use this payment method.

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Cash on Delivery” under “Payment Method”.

Step 3: TikTok sends an order confirmation to the Buyer.

Step 4: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 5: The Buyer receives the Product and pays the delivery person in cash upon receipt.

Option 2**: Online Payment via Credit Card / Debit Card**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Credit Card/Debit Card” under “Payment Method”.

Step 3: The Buyer provides their credit card/debit card information to complete payment for the order.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 3**: Online Payment via the Buyer's E-Wallet (i.e., Zalopay and MoMo)**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Zalopay” or “MoMo E-Wallet” under “Payment Method”.

Step 3: The Buyer will be redirected to the Zalopay or MoMo app on their device to complete payment for the Product.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 4**: Online Payment via Internet Banking**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Internet Banking” under “Payment Method”.

Step 3: The Buyer will be redirected to the Internet Banking application on their device to complete payment for the Product.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

Option 5**: Payment via Domestic ATM Card**

Suitable for the target segment: The Buyer researches Product information on TikTok Shop.

Step 2: The Buyer places an order for the Product on TikTok Shop and, at checkout, selects “Domestic ATM Card” under “Payment Method”.

Step 3: The Buyer provides their bank account information on the Payment page and completes payment for the order after successfully verifying the OTP.

Step 4: TikTok sends an order confirmation to the Buyer if the payment is successful.

Step 5: The Order will be processed and shipped within the specified timeframe. The Buyer's Order status will be updated on TikTok Shop and/or through an email sent to the Buyer.

Step 6: The Buyer receives the Product.

2. Payments Between Sellers and TikTok

The payment timing and payment methods between the Seller and TikTok are governed by the Seller Terms of Service. Specifically, after an agreed period of time, TikTok will instruct its payment service provider to transfer payment to the Seller after deducting applicable fees, charges and/or taxes, if any.

When a Seller sells Products on TikTok Shop, based on the nature and operating policies of the e-commerce platform, it may be understood that the relevant Seller has authorized TikTok to collect payments from Buyers for the sale of Products and subsequently remit the payment (after deducting any applicable fees and charges) to the Seller in accordance with the agreement between TikTok and the Seller.

3. Payments between the logistics/shipping service provider and TikTok

The payment timing and payment methods between TikTok/TikTok's affiliates and logistics/shipping service partners are governed by the service agreements entered into by TikTok and/or its affiliates with those partners. Specifically, TikTok and/or its affiliates will make payments to shipping partners based on the number of successfully delivered orders. Payments are generally made once a month for the preceding month's services.

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APPENDIX 5 – Shipping and Delivery Process

Principles for Shipping Customer Orders on TikTok Shop

1. Overview

1.1 Introduction

Products Principles for Shipping Customer Orders on TikTok Shop has been developed with the clear objectives of:

• Building a positive shopping environment on TikTok Shop; and

Providing a shopping experience that consumers can trust.

All sellers offering and selling products through TikTok Shop must comply with these principles.

1.2 Scope

Our TikTok Shop Customer Order Shipping Principles cover shipping requirements from the time a customer places an order until the package is handed over to the carrier.

Important Note: These principles apply only to domestic transactions within their scope and may be updated from time to time to meet business needs and optimize operations.

Sellers are responsible for ensuring that products listed, sold, and supplied on TikTok Shop always comply with applicable laws and regulations. These principles are intended to promote sellers' compliance with laws and regulations. They do not cover every aspect and are not intended to constitute legal advice. We encourage sellers to consult legal counsel if they have questions about the laws and regulations applicable to their products.

These principles will be updated periodically. Sellers are responsible for checking this page regularly to ensure ongoing compliance with our current principles.

2. Shipping Methods

When a customer places an order, the shipping process begins. Sellers may choose their own logistics partners or use TikTok Shop's logistics services (available only in certain markets). It is important to note that sellers have different responsibilities depending on whether they choose Fulfilled by TikTok or Seller Shipping.

• Fulfilled by TikTok: Order delivery is handled by TikTok Shop.
• Seller Shipping: The Seller selects their own shipping service provider (independent carrier) to fulfill the order. This option is available only to designated sellers.

3. Shipping Process

All sellers must complete several steps to fulfill shipping requirements. We have outlined the requirements for each step below.

3.1 Order Confirmation

After a customer places an order through TikTok Shop, the seller must review the order to check whether the requested item is in stock and can be sold and delivered to the customer. If the seller discovers that they cannot fulfill the order, they must follow the procedures in the TikTok Shop Customer Order Cancellation, Return, and Refund Policy to cancel the order.

3.2 Packaging

Sellers must comply with all applicable laws, rules, regulations, ordinances, and directives relating to product packaging materials. Sellers must also comply with any additional obligations required under relevant laws or by the carrier to ensure appropriate packaging is used for special products.

3.2.1 Item Packaging

Sellers must carefully package all products to reduce the risk of damage during shipping. Below are some packaging guidelines:

o Sellers must select the correct size and type of packaging for their products.

o Sellers may only ship products permitted by the carrier.

o Sellers must check the carrier's latest terms, conditions, and policies to confirm that products can be shipped.

o Sellers must not include any information intended to solicit positive customer reviews.

o Sellers must not include any information instructing customers to return products in exchange for other benefits or containing inappropriate information.
o Sellers must not include or attach any unauthorized promotional or advertising materials, such as flyers, display materials, price tags, or other unrelated materials.

o Where special packaging is required for liquids or sharp objects (e.g., cutlery, items that can be cut, fragile, perishable goods, textiles, hazardous materials, batteries, etc.), sellers must follow the shipping service provider's instructions.

o Sellers must not package any products that the customer did not order.

o If any item requires special handling, sellers should notify the carrier before shipping.

3.2.2 Cardboard Box Packaging

Some items may require outer cardboard box packaging. When using cardboard boxes, sellers must meet all of the following requirements

o Cardboard boxes and packaging materials (e.g., cushioning, filling materials) must adequately protect items during shipping. Using unsuitable packaging materials may result in customers refusing delivery and returning the items.

o Choose a cardboard box of an appropriate size to ensure the minimum amount of empty space after placing the order inside. Sellers may also pack multiple items in one cardboard box to maximize space utilization (provided that doing so does not damage the items).

o Ensure that cardboard boxes are securely fastened and sealed, especially for small and lightweight items (longest side <30 cm, <1kg) để tránh hàng bị mất>

o Use large cushioning materials, such as air pillows, full sheets of paper, foam sheets, or bubble wrap. Do not use any loose-fill materials such as packing peanuts or shredded paper.

o Do not attempt to fasten boxes together using sacks, rubber bands, adhesive tape, or additional straps.

o Avoid using large staples or nylon strings, as they are very dangerous for logistics handling staff.

3.2.3 After-Sales Issues (Damaged Packages)

If a customer raises an after-sales issue due to a broken product or damaged package, the following rules will apply:

o If the seller has selected the shipping method Seller Shipping, the seller is responsible for resolving the after-sales issue.

o If the seller has selected the shipping method TikTok Shipping, TikTok Shop will investigate to determine whether the seller or the shipping carrier is responsible. Please note that the shipping carrier will not be held responsible if the package is damaged because the seller failed to package the item properly.

o If the seller and customer cannot resolve the issue themselves, we may intervene in accordance with the TikTok Shop After-Sales Dispute Resolution Guidelines.

3.3 Package Labeling

All packages must have a securely attached shipping label containing the following information:

• Customer's full name and postal address (including ZIP code / postal code)

Customer's order number

• Seller's full name and address.

When preparing package labels, all sellers must meet the following requirements:

• Shipping labels must not contain hyperlinks, QR codes, contact information from other platforms, or information unrelated to the order.

Attach the correct label to each individual cardboard box. Shipping carriers may remove or dispose of items with incorrectly attached labels if the owner's information is unclear. They may need to relabel the items, and the seller will be responsible for the relabeling fees.

• Securely attach the barcode provided by the shipping carrier to the cardboard box.

Customers should ensure that the delivery information entered in their orders is complete. If any shipping issues arise due to inaccurate customer information or incomplete recipient details, customers will bear the consequences (such as failed delivery).

3.4 Handing Packages Over to the Shipping Carrier

When handing packages over to shipping partners, please note the following differences between the shipping methods Seller Shipping and TikTok Shipping.

3.4.1 Seller Shipping

For the Seller Shipping, shipping method, sellers must:

o Complete all packaging and contact the shipping carrier to collect the package.

o After the package collection process is completed (ship the package), sellers must follow these steps in Seller Center:
§ Update the order status to “Shipped”
§ Enter a valid package tracking ID
§ Enter the name of the shipping carrier

3.4.2 TikTok Shipping

For the TikTok Shipping, sellers can hand packages over to the shipping carrier using either of the following two methods:
o Pickup, or
o Drop-off

Pickup

o Complete all packaging, schedule a pickup, and hand over the package to the shipping carrier within 2 business days after the order is placed.

o After the package is shipped, the shipping carrier will update the order status to **”Shipped”** in the system.

o The status “Shipped” will be displayed in Seller Center → the “Manage Orders” section.

o If the shipping carrier experiences delays, sellers can file a complaint by selecting the topic “Complaints & Disputes – Shipping Carrier”.

Drop-off
o Sellers must complete the packaging process and select the nearest drop-off location in Seller Center.

o After that, they must update the order status in the Seller Center to “Awaiting Shipment – Pending Collection“.

• Sellers must then deposit the parcel at the selected drop-off point within 2 business days after the order is placed.

o After the parcel is dropped off, the shipping carrier will collect the package and update the order status to “Shipped” in the system. This status will be displayed in Seller Center → “Manage Orders”.

o If there are any delays caused by the shipping carrier, sellers can submit a complaint by selecting “Appeals & Disputes – Logistics Provider”.

*Important Note on Business Days*

TikTok Shop defines a “business day” in Vietnam as any day from Monday to Saturday. Sundays and national public holidays are not considered business days.

3.4.3 Requirements for Both Shipping Methods

For both shipping methods, sellers must ensure the following:

o Ensure that the package is collected.

o Ensure that the order status in Seller Center is updated to “Shipped” within 2 business days after the order has been paid for.

When handing over a package to a shipping carrier, sellers are responsible for:

o Handing the package over to the correct shipping carrier.

o Ensuring that the product and package remain intact before shipping. We recommend that sellers take photos of the package for record-keeping in case of future disputes.
Important notes: Sellers must not update order statuses dishonestly or fraudulently. We will monitor and review actual order statuses and may take action against sellers' accounts if any dishonest conduct is detected and confirmed.

3.5 Checking Delivery Status

From parcel dispatch to delivery confirmation, all delivery operations are handled by the shipping carrier. Sellers should pay attention to all shipping processes as well as the final status of dispatched packages. The order status will be updated to “Delivered” after the shipping carrier updates the status.

3.5.1 Final Order Status

o For the Seller Shipping, TikTok Shop will use logistics data provided by third-party companies to check and verify order statuses. It is important to note that sellers bear full responsibility for customer complaints relating to logistics issues or errors.

o For the TikTok Shipping, the shipping carrier will update the order status in Seller Center to “Delivered” after obtaining the recipient's signature or confirmation.

3.5.2 Delivery Timeframes

Please note that delivery timeframes vary depending on the shipping method.

o For this shipping method Seller Shipping, sellers should have separate contracts with their selected shipping carrier(s) and establish the necessary controls to monitor the quality of the carriers' services.

§ If the shipping carrier fails to deliver within twice the committed delivery timeframe, the package will be considered lost.

§ If the customer does not receive the package within 12 days from the order date, it will be considered “lost”.

§ In cases of abnormal delivery, such as damaged packages, lost packages, or delivery delays, we may cancel the order and notify the customer to submit a refund request.

o For the TikTok Shipping, sellers can check delivery status updates in the “Manage Orders” section of Seller Center.

§ If the shipping carrier fails to deliver within the committed delivery timeframe (based on tracking information or feedback from the shipping service provider), the package will be considered delayed.

§ In cases of abnormal delivery, such as damaged packages, lost packages, or delivery delays, we may cancel the order and/or notify the customer to submit a refund request.

3.6 Automatic Order Cancellation

The automatic order cancellation feature on the TikTok Shop platform automatically cancels orders and refunds buyers if sellers ship orders late.

TikTok Shop will cancel both Pre-Orders and Standard Orders if the orders are not shipped before their respective shipping deadlines. The conditions for automatic cancellation on TikTok Shop vary depending on whether the order is a Pre-Order or a Standard Order.

· Standard Orders (non-pre-orders) are orders that sellers can process within TikTok Shop's standard Order Handling Time (SLA) of 2 business days.

· Pre-orders are orders that require a longer processing time than the standard Order Handling Time (SLA) of 2 calendar days. The pre-order feature is only available to invited sellers.

3.7 “48H Shipping” Label”

The “48H Shipping” label is a platform feature displayed as an icon/tag on sellers' listed products. The program aims to enhance customers' TikTok Shop experience and help sellers increase their platform sales.

· Sellers eligible to use this feature (see Section 3.7.1 below) will have their products tagged with the “48H Shipping” label, which will appear on the Product Details, Order Submission, and Order Details pages for customers.
o Note: This label does not apply to pre-order or virtual products (depending on the definitions or scope determined by us from time to time).

· These sellers can view which of their products have been tagged in the Order Management tab in Seller Center.

· The “48H Shipping” label requires sellers to pack and hand over products to the shipping carrier within 48 hours after an order is placed. Sellers will receive a reminder 24 hours before this 48-hour period expires.

· If sellers fail to meet the 48-hour shipping deadline, TikTok Shop will automatically issue appropriate compensation to customers in the form of a store coupon.

Important notes: This feature is currently only available in Vietnam and the Philippines.

1.1 3.7.1 Evaluation Criteria

· Sellers may qualify for the “48H Shipping” label if they meet the following criteria:

1.1 Label Retention Standards

· To retain the “48H Shipping” label, sellers must ship more than 80% of the orders they receive within 48 hours of order placement. They must also receive at least 50 orders during that week.

· TikTok Shop will remove the “48H Shipping” label from a seller's products if they fail to meet the above criteria.

· Sellers will be notified through Seller Center if TikTok Shop removes the “48H Shipping” label from their products.

4. Prohibited Shipping Practices

The following are some prohibited shipping practices on TikTok Shop.

4.1 Misuse of Customer Information

During order fulfillment, sellers may have access to customers' sensitive information (such as full names and addresses). It is extremely important for sellers to protect customer data and ensure compliance with TikTok's Privacy Policy.

Sellers are obligated to keep all chat histories with consumers confidential at all times.

4.2 Shipping Prohibited Products

All sellers must comply with TikTok Shop's Prohibited Products Guidelines* and must not sell or ship any prohibited products. In addition, when shipping hazardous materials or dangerous goods, additional carrier requirements must be followed.
Sellers are responsible for complying with local laws and regulations. Furthermore, all sellers must also comply with carrier requirements regarding dangerous goods (or other products subject to shipping restrictions).

Please consult the shipping carrier for more information.

4.3 Shipping Fraud

4.3.1 Fraudulent Shipping Practices

We do not permit shipping fraud in any form. Typical fraudulent shipping practices include, but are not limited to:

o Shipping empty packages
o Shipping incomplete orders
o Shipping products that do not match the product detail pages or order details.
o Falsifying shipping label information, such as warehouse addresses, routes, recipient information, delivery addresses, etc.
o Tracking information displaying errors (e.g., invalid tracking numbers, duplicate tracking numbers, no shipping information available 24 hours after a tracking ID has been provided, etc.);
o The customer's delivery address does not match the shipping route.
o Order data and shipping data do not match.
o Any other inaccurate or misleading shipping information.

4.3.2 After-Sales Issues (Shipping Fraud)

If customers raise any after-sales issues related to shipping fraud, the resolution process will depend on the shipping method.

o If the seller selects the Ship by Seller, method, the seller must promptly resolve the customer's request with the selected shipping carrier to address the issue. TikTok Shop will not intervene because we do not have a direct relationship with the shipping carrier.

o If the seller selects the Ship by TikTok, method, we will request the carrier to provide the necessary supporting documents for investigation. Sellers may also submit an appeal by selecting “Appeals & Disputes – Shipping Service Provider” in Seller Center.

5. Force Majeure

If a force majeure event prevents the seller from shipping products to customers, the seller must report the details and impact of the event by submitting a ticket through Seller Center (including the necessary supporting documents). Force majeure events include, but are not limited to, natural disasters, severe weather, disease outbreaks, government restrictions, or other extreme events beyond the seller's control. If the circumstances are verified and acknowledged, TikTok will not impose any penalties on the seller.

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APPENDIX 6 – Information Management and Control Regulations

1. Information Control Regulations for Sellers

When registering to become a Seller on TikTok Shop, Sellers are required to confirm that they have read and agreed to (i) TikTok's Privacy Policy for Partners and (ii) the Seller Terms of Service.

To become a Seller on TikTok Shop, Sellers are required to provide certain information (i.e., Registration Information) to TikTok. This information and documentation include, but are not limited to, the Seller's identification documents, business registration and relevant licenses, such as:

· For individual Sellers, this information includes their phone number, email address, and a photo of their national ID card or passport.

· For business/organizational Sellers, this information includes their phone number, email address, and a certificate of establishment issued by the competent authority (e.g., an Enterprise Registration Certificate).

In June 2024, TikTok also required Sellers (including both individual and organizational Sellers) to provide their tax identification numbers in accordance with Vietnamese law. Specifically, all Sellers (including those who had previously updated their tax identification numbers) were required to provide/verify their tax identification numbers in accordance with applicable laws before July 1, 2024. Detailed instructions on how Sellers can update their tax identification numbers have been publicly published by TikTok on the Seller Center.

Failure to provide and maintain complete and accurate Registration Information at all times constitutes a material breach of the Seller Terms of Service. TikTok currently stores information and data relating to Sellers in accordance with applicable regulations and TikTok's Privacy Policies. Upon receiving a valid request from Vietnamese state authorities (including the Vietnam E-commerce and Digital Economy Agency), TikTok may provide information and data relating to Sellers to the competent authorities in accordance with Vietnamese law.

Regarding inspection and supervision to ensure that Sellers provide information about goods on the e-commerce platform, TikTok has notified Sellers of their obligations to provide complete and detailed information about the products offered to Buyers. TikTok has also developed additional tools for Sellers to support the provision of such information and to facilitate TikTok's monitoring of product information provided by Sellers. A Seller's failure to provide complete, detailed, and accurate information about any Product to Buyers before and after a sales transaction is considered a material breach of the Seller Terms of Service. Sellers must ensure compliance with Applicable Laws, third-party rights, and the User experience, and are prohibited from engaging in any of the following activities:

· any action or omission that violates any Applicable Law;
· any action that infringes upon the rights of any third party under Applicable Law;
· offering or actually selling to any person who is incapable of entering into a legally binding contract under Applicable Law;
· falsely representing that the Seller is a trader acting for commercial purposes;
· misrepresenting or failing to provide, upon request by TikTok or Users, their complete identity, location, and/or contact details;
· describing Products as free of charge or without cost (or similar terms) when Buyers are required to pay any amount other than the shipping costs of delivering the Products to them, provided that such costs have been disclosed in advance;
· sending spam or unsolicited marketing communications;
· posting false, inaccurate, misleading, deceptive, defamatory, or disparaging content;
· claiming to be a signatory to any code of conduct or regulatory scheme when the Seller is not actually such a signatory, or claiming that a code of conduct has any endorsement from the public or another organization when it has not actually received such endorsement;
· displaying trust marks, quality marks, or equivalent labels without the necessary authorization;
· removing or falsifying any trademark or indication of origin;
· claiming that the Seller or a Product has received an endorsement when the Seller/Product has not actually received such endorsement;
· falsely claiming that a Product will only be available for a very limited time, or will only be available under specific terms for a very limited time, in order to induce an immediate decision and deprive Buyers of the opportunity or sufficient time to make an informed choice;
· failing to provide Buyers with after-sales services in the language that the Seller committed to providing before the Sales Transaction;
· stating or otherwise creating the impression that a Product complies with Applicable Laws when it does not actually comply with Applicable Laws;
· presenting legal rights available to Buyers under Applicable Laws, such as the right to a refund, as a special feature of the Seller's sales offer;
· offering to sell any Product for which the Seller is unable to fulfill an Order;
· falsely claiming that a Product can cure diseases, dysfunctions, or defects, or making any other claims that are not supported by reasonable objective evidence possessed and controlled by the Seller;
· allowing or encouraging any third party to promote or endorse the Seller or the Seller's Products without clearly disclosing the existence of a commercial or other relationship between the Seller and that third party;
· collecting or using User information without their informed consent or another lawful basis under Applicable Law;
· deliberately listing Products at an unrealistic price;
· any content or traffic-driving activity intended to mislead Users/Buyers and entice or threaten them into placing orders, endorsing (liking), or commenting;
· sending any inappropriate messages to Users/Buyers.

2. Regulations on Product Control on TikTok Shop

Sellers must not offer Products listed in TikTok Shop's Prohibited Products List and Unsupported Products List:

TikTok Shop's Prohibited Products List

(subject to change and periodic updates)

1. Firearms, Ammunition, and Weapons

· Firearms, including but not limited to:
o Guns, pistols, rifles, automatic weapons, military equipment, and sporting firearms
o Replica firearms, homemade firearms, antique firearms, and other types of firearms (such as BB guns, paintball guns, air guns, tear gas guns, blank-firing toy guns, and spear guns)
o Deactivated firearms and weapons designed to fire blanks (such as starter pistols)
· All firearm parts, kits, ammunition, components, and accessories. Including but not limited to:
o Internal firearm accessories such as bullets, magazines, barrels, weapon conversion kits, and firing pins
o External firearm accessories such as suppressors, stocks, bolts, fire control components, and triggers
· Knives and other bladed products. This includes, but is not limited to:
o Switchblade knives
o Butterfly knives
o Any type of knife or other item with a blade
o Any object that has been sharpened or modified to cause injury. Kitchen knives (cooking knives) are excluded.
· Weapons. Including but not limited to:
o Military weapons, explosive weapons, and grenades
o Short-range and long-range electric shock guns
o Batons and expandable batons
o Tear gas
o Tear gas sprays and mace
o Brass knuckles, claw knuckle weapons, claw gloves, claw footwear, and nunchucks
o Crossbows, bows and arrows, slingshots, catapults, and any other offensive weapons
o Darts and various types of swords (rapiers, three-edged swords, and sabers)
· Other items designed to cause personal injury or that can be converted into weapons, such as oil filters.
· Any related instructions or books containing instructions on how to manufacture firearms, ammunition, and weapons are also prohibited.

2. Hazardous and Dangerous Items

Toxic and hazardous items are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Radioactive materials and equipment for handling radioactive materials
· Explosive and flammable materials and equipment for handling explosive and flammable materials. This includes, but is not limited to: explosive gases, detonators, explosive precursors, gunpowder, and other similar chemicals and products
· Fireworks. This includes, but is not limited to, firecrackers, firework tubes, firework sticks, flares/skyrockets, aerial bombs or shells, and fountain fireworks
· Toxic substances and hazardous chemical products and waste. This includes, but is not limited to:
o Poisons and carcinogenic substances
o Chemicals prohibited by laws or regulations or requiring specific approval for use
o Any chemicals intended exclusively for commercial, industrial manufacturing, or specialized purposes
o Any chemicals not intended for ordinary consumers
o Liquid mercury and products containing mercury, such as thermometers and other instruments
o Fertilizers
o Products containing large quantities of magnetic balls. This includes, but is not limited to, items such as Nanodots, Buckyballs, magnetic spheres, and similar products
o Hazardous materials that are ineligible for transportation or handling
o Products recalled by manufacturers or national or international government agencies
o Any related instructions or books containing instructions on how to manufacture dangerous products
o Dangerous tools such as chainsaws
o Other toxic materials or dangerous goods that pose a significant threat to the safety and security of customers, facilities, or the environment
· Dangerous toys and games
o Toys and games (including video games) that are harmful to children (mentally or physically)
o Other toys or games that compromise the security, order, and safety of others
· Food additives, food processing enhancers, micronutrients, dietary supplements, foods with high biohazard risks, foods preserved using radiation, and genetically modified foods that have not been authorized for circulation by competent state authorities

3. Human Body Parts and Human Remains

Human body parts and human remains are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Human body parts
· Human waste or bodily fluids
· Human remains
· Sperm, egg cells, fertilized eggs, embryos, surrogacy, or intermediary services (buying and selling sperm, egg cells, fertilized eggs, embryos, or surrogacy services)

4. Animals and Animal-Related Products

Animal products are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Live animals, livestock, and pets
· Any body parts from animals
· Any products derived from endangered animals or animals protected by local/international laws
o Examples of products made from endangered/threatened animals include organs, horns, ivory, bones, skins, fur, wool, leather, or teeth, etc.
o Examples of animals protected by local laws or regulations include rhinos, orangutans, and elephants, etc.
· Hunting equipment or tools that may harm animals or people
· Spurs trimming knives for fighting roosters
· Choke collars and any collars with inward-facing spikes
· Glue traps for vertebrate animals
· Cat traps and other types of traps claimed to be usable for trapping cats
· Physical products or media products that promote any form of animal abuse
· Electric shock dog collars (including training and containment systems)

5. Protected Wildlife and Plants

Various plant products are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Prohibited aquatic resources
· Aquatic products containing hazardous substances exceeding legally permitted limits
· Other products containing wildlife or plants protected by local laws and regulations
· Aquatic products containing natural toxins that pose a danger to human life
· Livestock breeds that are not legally permitted to be produced or traded
· Livestock breeds that harm human health, the environment, ecosystems, or livestock genetic resources
· Crop varieties that are not legally permitted to be produced or traded
· Crop varieties that harm agricultural production, human health, the environment, or ecosystems

6. Adult Products and Services
Adult products or services are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Any adult products or services related to sexual activity
· Pornographic content, such as video games and adult films rated X, XXX, R18, or unrated content intended for adults, pornographic anime, comics, books, cartoons, manga, hentai, or yaoi
· Pornographic content depicting minors
· Pornographic content depicting violent, non-consensual, or illegal acts
· Any product that appears to be designed for use in sexual activities or for adults. This includes, but is not limited to, sex toys and games or any other adult products that depict or suggest sexual activity
· Sexual services, including in-person or online services

7. Discriminatory and Offensive Products

Discriminatory or offensive products are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Products that promote, incite, or glorify hatred, intolerance, and violence
· Products that incite discrimination against people based on their personal characteristics, such as race, ethnicity, skin color, citizenship, religion, age, gender, sexual orientation, gender identity, family status, marital status, disability, medical condition, or genetic status
· Products related to terrorism or terrorist organizations
· Products related to campaigns, elections, political issues, or matters of public debate
· Products that support, oppose, or attack a politician or political party
· Products that promote or encourage any form of hatred, crime, prejudice, rebellion, or violence
· Products containing violent or offensive material
· Products that encourage or glorify suicide
· Products that promote or glorify individuals convicted of violent or sexual crimes
· Products related to human tragedies and natural disasters
· Products containing racially offensive language
· Products containing abusive or harassing content targeting individuals, including but not limited to threats of violence, sexual harassment, or derogatory statements about appearance, intelligence, personality traits, and hygiene
· Books, audio, videos, documents, and materials that promote religious or racial discrimination
· Any other materials prohibited from publication or sale under local laws and regulations

8. Stimulants, Addictive Substances, Narcotics, and Illegal Drug Paraphernalia

Stimulants, narcotics, or illegal drug paraphernalia are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Illegal drugs, chemicals, and raw materials. Including but not limited to:
o Narcotics, steroids, and other drugs prohibited by law or regulation
o Any chemicals, ingredients, or raw materials used to manufacture narcotics, stimulants, or addictive substances. This includes but is not limited to cannabis, opium, and poppy seeds
· Drug paraphernalia, such as products used to produce, manufacture, or consume “controlled substances”. Including but not limited to bongs, glass pipes, or vaporizer devices designed for smoking or using drugs
· Products making claims that they help users feel “stimulated”.

9. Security and Privacy
Products related to security and privacy are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Materials containing personal information. For example:
o Personal information such as mobile phone numbers, email addresses, and other personally identifiable information.
o Software and products designed to extract personal information, such as phishing websites.
o Identity cards, passports, social security cards, and other documents that may be used as proof of identity.
· Software, devices, instructions, and services used to steal private data belonging to individuals or organizations are prohibited.
· Any other items that violate or may violate an individual's privacy.

10. Government and Military Items

Official government/military items and other restricted equipment are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Items and equipment issued by the government, police, or military. Examples include:
o Police uniforms, badges, insignia, or military uniforms
o Road signs, license plates, and identity cards
o Government-issued certificates, diplomas, and documents, or copies of such certificates, diplomas, and documents
o Official emergency lighting systems or sirens, electric batons, flashlights, handcuffs, police sirens, or other official equipment
o Items issued by or identifiable as belonging to the Red Cross, Red Crescent, or Red Crystal organizations.
o Items containing or associated with the symbols of the Red Cross, Red Crescent, or Red Crystal (unless such items are official memorabilia)

11. Coins, Cash, Gift Cards, and Financial Products

Coins, cash, gift cards, and other financial products are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Any coins or banknotes (whether collectible or in circulation) that are considered legal tender in any country
· Replicas or counterfeit coins, stamps, and banknotes, such as counterfeit banknotes, bonds, money orders, silver certificates, gold certificates, and similar instruments
· Equipment used to produce counterfeit coins, stamps, or banknotes
· Protected handicrafts and art antiques
· Gold and silver products that are not stamped in accordance with applicable laws and regulations

12. Products That Facilitate Illegal Activities or Dishonest Conduct

Products that facilitate illegal activities or dishonest conduct are prohibited from being sold on the TikTok Shop platform.
This includes, but is not limited to:
· Products that may facilitate illegal activities and dishonest conduct, for example:
o Counterfeit official documents, certificates, seals, or anti-counterfeiting stamps, such as fake identity cards, passports, immigration documents, driver's licenses, diplomas, certificates, and business licenses
o Tools that may be used for reimbursement and services acting as agents for customs declarations, checklists, and goods inspections
o Unreleased examination answers, proxy examination services, and paid essay-writing services
· Devices and tools that may be used for illegal purposes, such as:
o Electronic surveillance devices and other similar electronic equipment, such as cable television devices, descramblers, radar scanners, traffic signal control devices, eavesdropping devices, and telephone tapping equipment
o Circumvention devices designed to modify, decode, and record sensitive information
o Telecommunications equipment that has not been registered or licensed by the relevant authorities
o Satellite software and transceivers
o Wireless network cards with free network access functionality or descriptions claiming to provide free network access
o Devices designed to intentionally block, jam, or interfere with authorized radio communications, such as telephone, GPS, radar, and other signals
o Mobile phone repeaters, signal boosters, or amplifiers
o Devices used to alter odometers and tamper with the mileage recorded on motor vehicles
o Products used to decode or gain unauthorized access to cable or satellite television services
o Spy devices and covert photography equipment
o Products used to evade or compromise traffic safety regulations
o Credit card readers and portable magnetic stripe card readers
o Devices, tools, manuals, and related books for lock picking or lock bypassing. Examples include, but are not limited to, master keys, slim metal shims, key-making or key-duplicating devices, devices designed to pick locks, code-retrieval devices, and lock-bypassing tools
· Gambling and Lotteries
o Slot machines and other gaming machines.
o Mystery Boxes (including but not limited to surprise gift boxes, mystery bags, mystery packs, or any similar products) that allow customers to receive random products.
· Other illegal activities. Including but not limited to:
o Possession of illegal items.
o Lock-picking tools, lock-bypassing services, and related guides and books.
o Any other products that promote illegal or dangerous activities, including counterfeit-designed goods, cable dismantling equipment, fireworks, or websites that encourage violent attacks or evasion of law enforcement.

13. Medicines and Medical Devices

Unlicensed medicines or herbal/homeopathic products making pharmaceutical or health-related claims concerning cannabidiol (CBD), other cannabinoids, or hemp.
· Unsafe functional foods and dietary supplements include, but are not limited to:
o Anabolic steroids
o Comfrey, Dehydroepiandrosterone, or Ephedra
o Human growth hormone
o Enhancing sexual activity or boosting sexual performance
· Any other similar products prohibited from sale under applicable laws and regulations

14. Unsafe Food

Certain unsafe food products are prohibited from being sold on TikTok Shop, including:
· Any food with medicinal functions
· Any food intended to diagnose, cure, alleviate, treat, or prevent diseases in humans or animals
· Any food claimed to interfere with the normal functioning of the body's physiological functions (permanently or temporarily)
· Any food product containing medical claims that the product can stop, reduce, delay, increase, or accelerate physiological functions (e.g., drugs or dietary supplements that are mislabeled)
· Harmful food containing prohibited substances or substances exceeding legally permitted limits
· Any adulterated food product
· Unpasteurized dairy products
· Wild mushrooms
· Any food that is harmful to human health
· Any food prohibited by local laws or regulations

15. Unlabeled Products and Repackaged Products

The following products are prohibited from being sold on TikTok Shop:
· Products without labels or information that clearly identifies what the seller is offering (e.g., a bag of powder without clear labeling on the packaging, such as “baby powder”)
· Consumer products, including but not limited to medicines, dietary supplements, food and beverages, beauty and personal care products, that have been repackaged by sellers.

16. Other Prohibited Products

Other products prohibited from being sold on the TikTok Shop platform include:
· Products that infringe on a brand's intellectual property rights or other rights of the rights holder
· Counterfeit and imitation goods
· Used electrical and electronic equipment (EEE)
· Artifacts and antiques
· Conflict minerals (natural resources extracted in conflict-affected areas and sold to sustain armed conflict)
· Conflict diamonds (diamonds mined in war zones and sold to finance insurgencies)
· Embargoed, mislabeled, or expired products
· Stolen goods that do not belong to the seller or were obtained through illegal means
· Products recalled by manufacturers or government, national, or international authorities
· Products and services related to the following:
o Government-subsidized housing
o Illegal marriage
o Supernatural and occult-themed items
o Superstitious products or items related to witchcraft
o Money laundering
o Multi-level marketing
· Products that are culturally inappropriate or inconsistent with local social conventions
· Obscene, seditious, and treasonous materials
· Products that may fail to comply with local laws, regulations, product quality requirements, certifications, technical standards, or standard requirements
· Products that are illegal, prohibited from sale, or deemed unsafe by relevant local authorities
· Products that have not been legally imported into the country where the buyer resides
· Products, services, technologies, or website content that promote any illegal or dangerous activities. This includes fake document services, counterfeit designer goods, cable descramblers, fireworks, or websites promoting data theft or evasion of law enforcement.
· Any other products prohibited from sale under applicable laws and regulations

TikTok reserves the right to assess whether listed products are appropriate. If we determine that a product is prohibited, potentially illegal, or inappropriate, we may remove it from our platform.

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TikTok Shop Unsupported Products List

(subject to change and periodic updates)

1. Medicines and Medical Devices

Medicines and Medical Devices are products that are currently unsupported on TikTok Shop.
· Medicines include prescription and over-the-counter drugs
· Medical devices (all types). Medical equipment/products, including but not limited to medical instruments, devices, software, or materials. This category also includes:
o Equipment or products designed by manufacturers for use individually or in combination with other products
o Devices or products intended for diagnosis and/or treatment
o Devices or products that require a doctor, ophthalmologist, or other healthcare provider to prescribe, register, install, or sell
· Home healthcare devices. Including but not limited to:
o Ventilators
o Sexual healthcare items (e.g., contraceptives and other similar products)
o Blood pressure monitors
o Test kits (e.g., pregnancy tests, HIV tests, paternity tests, prenatal tests, and other similar products)
o Soaking solutions
o Wound dressings
o Alcohol swabs
o Therapeutic massage devices

2. Alcohol, Tobacco, and E-Cigarettes

Alcohol, tobacco, e-cigarettes, and related products are currently not supported on TikTok Shop.
· Alcohol, tobacco, e-cigarettes, and related products. Including but not limited to:
o Alcoholic beverages
o E-cigarettes and related products
o Tobacco or any products containing tobacco, including but not limited to cigarettes, cigars, moist tobacco, chewing tobacco, tobacco pipes, vaporizing devices, e-cigarettes or similar devices, and refill cartridges or liquids
o Other smokeless tobacco products
o Shisha or hookah products
o Smoking devices, including pipes and rolling papers
o Lighters and similar devices

3. Multimedia Products
Various multimedia products are currently not supported on TikTok Shop.
· Multimedia products. Including but not limited to:
o Book categories not listed in Section 4
o Play scripts
o Manuscripts, magazines, and periodicals
o Audio and video recordings (e.g., CDs and DVDs)
o Music and sheet music
o Video games

4. Service Products
Various service products are currently not supported on TikTok Shop, for example:
· Memberships, services, warranties, or subscriptions
· Downloadable products such as digital books, magazines, newspapers, music, and videos
· Other products such as top-up cards

5. Service
The following services are currently not supported on TikTok Shop.
· Services: Any type of service, including but not limited to:
o Any form of job promotion
o Travel services
o Construction services
o Lawn care
o Electrical services
o Plumbing and sanitation services
o Automotive services
o Recycling services
o Fitness instruction
o Financial services
o Veterinary or animal-related services
o Tickets to live performances
o Stocks, securities, or other postage-related products
6. Political Products
Various political products are currently not supported on TikTok Shop.
· Political products: Political products are products that contain or refer to political elements. Products are considered political if they:
o Relate to a politician, political party, or political figure.
o Relate to campaigns or elections.
o Relate to political issues of public debate.
o Support or oppose a politician or political party.
7. Sexual or Adult Products and Services
Sexual or adult products and services are currently not supported on TikTok Shop.
· Sexual or adult products and services. Any products designed for use in sexual activities or intended for adults. This includes, but is not limited to:
o Erotic clothing
o Erotic health care and massage
o Bondage equipment/accessories
o Clothing and tools intended for sexual activities, sexual stimulants, or any other adult products that display or suggest sexual activity
o Dating services (including in-person or online services)

8. Other Prohibited Products
· All products listed in our Prohibited Products Guidelines may not be sold on TikTok Shop.
· Used products, including used cosmetics and damaged products.
· Permanent tattoo kits
· Pesticides, herbicides, and fungicides
· Lottery tickets, instant-win tickets, and scratch cards
· Hunting tools, equipment, and products
· Products requiring complex sales and purchase contracts and legal verification or compliance (e.g., houses, apartments, and commercial premises)
· Advertising and services (listings offering advertising services rather than specific products)
· Gift cards, discount vouchers, redemption codes, or similar items
· Cash-equivalent instruments, including Bitcoin, precious metal bars, money orders, checks, or instruments that store monetary value.
· Products or services intended for trading virtual currencies. This includes, but is not limited to, Bitcoin and Litecoin.

Please also refer to Appendix 6.2 – TikTok Shop Seller Product Listing Guidelines for TikTok's regulations on listing, selling, and posting Products on TikTok Shop.

3. Information Control Regulations for Buyers

Similar to the regulations applicable to Sellers, Buyers are prohibited from:

· sending spam or unsolicited marketing messages; or

· posting false, inaccurate, misleading, deceptive, defamatory, or disparaging content.

4. Information Security Regulations and Monitoring and Inspection Mechanisms

TikTok implements various technical measures and employs personnel to prevent and remove information from TikTok Shop that is inconsistent with Vietnamese law and TikTok policies, specifically:

· TikTok develops a technical system that can automatically scan Product information as soon as Sellers provide Product details through their accounts. If the submitted information and keywords fall within a prohibited category, the system will automatically block them, and the Product will not be listed on TikTok Shop. At the same time, the system will notify the Seller of the error code and the reason for the prohibition so that the Seller can take corrective action.

· If the scanning system suspects that a Product belongs to a prohibited product category under Vietnamese law or TikTok policies in effect at the relevant time, the suspected Product will be forwarded to moderation personnel for further review and will be removed if a violation is confirmed.

· TikTok personnel conduct continuous moderation to ensure the timely detection and removal of violating information, content, and Products from TikTok Shop.

· TikTok also provides a mechanism for Users to submit reports concerning suspected information and/or Products on TikTok Shop, allowing TikTok to review such reports.

TikTok reserves the right, at its sole discretion and with or without prior notice, to remove Sellers' Products and Creators' content that TikTok considers to violate Vietnamese law and/or TikTok policies.

5. Coordination Procedures with Intellectual Property Rights Holders for Reviewing and Removing Products Infringing Intellectual Property Rights on the E-commerce Platform

Please refer to Appendix 6.1 – Intellectual Property Policy of TikTok for the procedures governing coordination with intellectual property rights holders to review and remove products that infringe intellectual property rights on TikTok Shop.

6. Penalties for Users (Buyers and Sellers) Found to Have Engaged in Illegal Business Activities

a) For Sellers

If TikTok knows or reasonably suspects that a Buyer is materially violating the terms or any TikTok Shop policies, TikTok may take one or more remedial measures, including but not limited to:

• sending an official warning message;
• delist a Product;
• suspend Your Product listing privileges;
• temporarily or permanently suspend Your seller benefits, participation in Your affiliate programs, or access to TikTok Shop;
• delete Your Account and permanently ban Your access to the TikTok Shop marketplace;
• take legal action against You;
• report You to the relevant regulatory authorities for criminal prosecution.

In addition to TikTok's rights listed above, if TikTok suspects that You have:

• abused discount codes, coupons or other commercial promotions (including, but not limited to, selling such discount codes, coupons or other commercial promotions to third parties and/or encouraging third parties to use these items in ways other than their intended use);
• intentionally delivered empty or incomplete parcels to Buyers (fulfilment fraud);
• been involved in any off-platform transactions; or
• violated any TikTok Shop terms or policies, and as a result of such violations, TikTok, Users or third parties have suffered losses or damages,

then payments made to the Seller may be withheld, and if TikTok reasonably determines that the Seller's violation of TikTok Shop terms or policies has caused losses or damages to TikTok, the affected User(s) or other relevant third parties, the Seller may be required to compensate TikTok and/or the affected User(s) or other relevant third parties for such losses or damages from the payments made to the Seller.

b) For Buyers

If TikTok becomes aware of or reasonably suspects that a Buyer has seriously or repeatedly violated the terms and conditions applicable to Buyers, TikTok may temporarily or permanently suspend or terminate the Buyer's Account, or impose limits or restrictions on the Buyer's access to TikTok Shop, or other parts or all of TikTok's services, in accordance with TikTok's Terms of Service.

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APPENDIX 6.1 – Intellectual Property Policy

(subject to change and periodic updates)

1. Overview
The TikTok Shop Intellectual Property Policy has been specifically established to:

• Build and promote a safe and trustworthy e-commerce environment on TikTok Shop, and

Provide a positive experience for sellers and consumers in accordance with applicable laws and regulations.

All TikTok Shop users (the “Platform”) are strictly prohibited from infringing the intellectual property rights (“IPR”) of others.

Users who upload content, list products or services, or use our Platform in any way that infringes the IPR of others will be subject to the measures detailed in our Platform policies, including (but not limited to):

• Restrictions on product listings.
• Suspension of seller or creator accounts.
• Permanent termination of access to our Platform.

Any additional actions that we deem necessary – including, but not limited to, independently or jointly pursuing civil or criminal legal proceedings with the IPR owner.

The TikTok Shop Intellectual Property Policy is updated from time to time. Please check this page regularly to ensure that you stay informed of our latest policy. If you are unsure whether the material you intend to report to us infringes or violates the rights of others, you may also wish to seek legal advice before reporting such content to us.
2. Types of Intellectual Property Rights
Intellectual Property, commonly referred to as IP (Intellectual Property), refers to creations of the mind, such as inventions, literary and artistic works, designs, symbols, names and images.

There are various types of IPR that sellers and/or creators may display, upload, communicate or use on our Platform, including but not limited to:
2.1 Trademarks
Trademarks include, but are not limited to, any words, symbols, slogans, designs, styles or combinations of any of the above that identify the origin of a product or service and distinguish it from other products or services. Trademark registration grants the owner the exclusive right to use that trademark for the goods or services for which it is registered.
2.2 Copyright
Copyright is a legal right that protects original works and prevents others from using them without the owner's permission. Graphics, paintings, photographs, videos, text and songs are examples of works that may be protected by copyright.
2.3 Patents
Patents protect inventions and grant their owners the right to prevent others from making, using, disposing of, importing, offering for sale or selling anything that uses or is created using the invention in the jurisdiction where the patent is granted.
2.4 Designs
The appearance and shape of all or part of a product (for example, the shape and/or ornamentation of a product), whether three-dimensional or two-dimensional, may be protected under design rights, which vary across jurisdictions. Owners of such rights have the exclusive right to manufacture products or incorporate designs.
3. IPR Infringement
Types of IPR infringement prohibited on our Platform include, but are not limited to:
3.1 Trademark Infringement
Trademark infringement may occur when a mark that is similar or identical to a registered trademark is used without the trademark owner's consent. Infringement may occur if the mark (similar or identical to a registered trademark) is used in connection with similar or identical goods/services where such use is likely to cause confusion among the public or lead them to associate the mark with the registered trademark.
3.2 Copyright Infringement
Copyright infringement includes, but is not limited to:

• Using copyrighted subject matter in the description of any product or service without the copyright owner's consent.
• Listing products that contain copyrighted subject matter without the copyright owner's consent.
• Listing products that reproduce copyrighted subject matter without appropriate authorization (or a lawful justification) from the copyright owner.

3.3 Patent Infringement
Patent infringement includes, but is not limited to, making, using, importing, offering for sale, or selling a patented product, or providing a patented process for use without the permission of the IPR owner in the jurisdiction where the patent is granted.
3.4 Design Infringement
Design infringement includes any unauthorized use of the relevant design, including but not limited to:

• Manufacturing, offering, marketing, importing, exporting, or using a product in which the design is incorporated or to which the unauthorized design is applied.

Stockpiling a product in which the unauthorized design is incorporated or to which it is applied without the consent of the IPR owner.

For each type of infringement identified above, unless otherwise provided under applicable law, infringement will only occur if the unauthorized infringing act takes place during the relevant IPR protection period.
4. Procedure for Submitting an IPR Infringement Notice
IPR Owner or their authorized representative may submit an IPR infringement notice. Before submitting an IPR infringement notice, please note that knowingly submitting a misleading or fraudulent notice may result in liability for damages or other penalties under local law. If you are unsure whether you are an intellectual property owner or whether your rights are protected by intellectual property law, please consult a lawyer.

When submitting an IPR infringement notice to us, rights owners or their authorized representatives must follow the procedures set out in Sections 4.1 or 4.2 below.

Note: We may provide the account holder you identify in your IPR infringement notice with your contact information, including the email address and name of the IPR owner, and/or other details of the notice, in accordance with our Terms of Service and Privacy Policy.
4.1 Submitting an IPR Infringement Notice through the TikTok Shop Intellectual Property Protection Center

• IPR owners/authorized representatives may use the Intellectual Property Protection Center (IPPC) of TikTok Shop to submit IPR infringement notices.
• The IPPC is an integrated platform that allows rights owners to protect their IPR in relation to products sold on our Platform. Rights owners can submit details of their IPR, identify infringing products, submit IPR infringement notices, and track the progress of submitted notices through the IPPC.
• Rights owners must provide complete information when requested on the IPPC. Failure to provide the required information may limit our ability to investigate complaints and result in your notice being rejected.
• During the investigation, we may also request additional information to process the IPR infringement notice.

4.2 Submitting an IPR Infringement Notice through the TikTok Shop Intellectual Property Rights Report Form

• If IPR owners/authorized representatives cannot access the IPPC, IPR owners/authorized representatives may submit an online intellectual property infringement notice by submitting the TikTok Shop Intellectual Property Rights Report.
• All notices must contain the information required in the form TikTok Shop Intellectual Property Rights Report. Failure to provide the required information may limit our ability to investigate your complaints and result in your complaint being rejected.
• During the investigation, we may also request additional information to process the IPR infringement notice.

5. Types of IPR Infringement Notices Not Accepted by TikTok Shop
Types of notices that will not be accepted by our Platform include, but are not limited to:
5.1 Third-Party Products or Services
Our Platform is not in a position to adjudicate disputes between third parties. Copyright owners are encouraged to contact the legal entity and/or individual user who posted the product/content or the account owner to try to resolve their issues directly in the first instance.
5.2 Distribution Agreements
Our Platform respects the rights of brand owners, manufacturers, trading companies, and distributors to enter into agreements governing how their products are distributed (such as exclusive distribution agreements). However, breaches of such agreements generally do not constitute IPR infringement. Since enforcing agreements relating to product distribution is a matter between the parties to those agreements, the Platform generally does not support this type of enforcement activity (unless the reported actions constitute IPR infringement).
5.3 Parallel Imports
Unless expressly prohibited by the laws of the country where the IPR infringement notice is submitted, the Platform will not process claims against parallel imports or gray-market products in countries where our Platform operates.
5.4 Resale Price Control
Our Platform will not process notices based solely on products being listed for sale at a specific price point, such as the Minimum Advertised Price (MAP) or Manufacturer's Suggested Retail Price (MSRP).
5.5 Fair Dealing
The use of third-party copyrighted works for research, private study, criticism/review, reporting current events, parody, or other equivalent purposes will not violate our policies if it complies with the specific criteria and/or applicable fair dealing laws.
5.6 Honest Commercial Practices
The use of a third-party trademark may not constitute infringement if the trademark is used (among other purposes) to describe the characteristics of goods/services or the intended purpose of a product or service. This specifically includes accessories or replacement parts (provided that, in each case, the use is consistent with honest practices in industrial or commercial matters).
5.7 Jurisdiction
Our Platform does not take action on IPR infringement notices relating to trademarks, patents, or designs from countries other than the country in which the takedown is requested. If you submit an infringement notice to the Platform concerning a trademark/patent/design, your trademark/patent/design must be protected in the country where you submit the infringement notice. For example, if you own a trademark registered only in Indonesia and a takedown notice concerning a product listing is submitted in the United Kingdom, your notice will not be successful.
6. Enforcement Measures
We may take enforcement measures against seller accounts that we believe violate the TikTok Shop Intellectual Property Policy in accordance with the TikTok Shop Seller Performance Evaluation Policy and Seller Terms of Service. Sellers should note that repeated violations may result in more severe penalties.

• Enforcement measures include, but are not limited to:

o Removal and/or restriction of infringing products/content.
o Termination of Seller Accounts and Retailer Terms of Service.
o Confiscate sellers' deposits.

Our platform also reserves the right to report sellers who violate local laws and regulations to the relevant legal authorities, where appropriate. We also reserve the right to provide the authorities with any relevant information concerning any seller account or violation without prior notice to the seller.

Subject to any applicable data protection obligations, the Platform also reserves the right to disclose seller information or data to relevant rights holders or any other third party in order to comply with any legal requirements, enforce our policies, or address potential third-party rights infringements arising from any content found on our Platform or any use of our Platform. The disclosure of seller information or data includes, but is not limited to, names, shipping addresses, contact details, associated accounts, logistics data, sales information, and any other information deemed appropriate by our Platform.
7. Procedure for Submitting an IPR Infringement Counter-Notification
If sellers or creators receive an IPR infringement notice that they believe was issued in error, or believe they are authorized to use the products and/or content, they may contact the IPR owner directly to request a withdrawal.

Sellers or creators may also submit an appeal through the Seller Center by submitting a ticket. Our Platform will then investigate the case and take corrective action, where applicable.

The appeal guidelines are as follows:

• Sellers may submit a maximum of two appeals for a single case. The first appeal may be submitted within 30 days from the date we impose the enforcement measure. The second appeal may be submitted within 15 days from the date the first appeal is rejected.
• Creators may submit an appeal within 30 days from the date we impose the enforcement measure.
• If a seller's or creator's appeal is successful, we will remove any penalties imposed and restore any privileges previously revoked.
• If a seller or creator decides to waive their right to appeal or is unable to provide valid and clear documentation to establish authenticity, the appeal will be considered unsuccessful.
• All decisions made by the Platform are at our sole discretion.

Appeals submitted after the deadlines specified above will not constitute valid appeals and will not be considered.

Please include the following documents in your counter-notification:

• Identification information. For individuals, please provide your full name. For organizations, please attach a copy of your business registration certificate.
• Contact information. In addition to your full name, please provide your address, email address, phone number, and a statement confirming that you consent to the jurisdiction in which our Platform is located and agree to accept service of process from the claimant, where applicable.
• Nature of the Counter-Notification. Identify the products and/or content that have been removed (or to which access has been disabled) and explain in detail why such products and/or content do not infringe another party's IPR – or why the products or activities were removed or disabled due to a mistake or misidentification.
• Evidence of your IPR or authorization. Provide evidence of IPR ownership, such as your registration certificates issued by the relevant authorities. If you are not the IPR owner, you must provide documents signed or stamped by the IPR owner demonstrating that they have authorized you to use the IPR.
• **Good Faith Belief.** Include a statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification.
• Other information. Provide any other documents that may support your counter-notification.

Failure to provide the required information may limit our ability to process your appeal and result in your counter-notification being rejected. Our Platform may request additional information to verify your authority to submit the counter-notification.

*Note: You will be liable for any damages incurred by TikTok Shop and/or the Platform's affiliates (including costs and legal fees) if you knowingly misrepresent that a product or activity does not infringe another party's IPR, or that a product or activity was removed or disabled due to a mistake or misidentification. Therefore, if you are unsure whether certain material infringes another party's intellectual property rights, or whether the material or activity was removed or disabled due to a mistake or misidentification, we recommend consulting a lawyer at the outset.

Submitting an appeal does not guarantee a successful outcome. An appeal ensures that the Platform will review the relevant case when considering additional documents or explanations provided by the seller.

Processing a counter-notification takes time, so please be patient. During this period, the IPR claimant may file a lawsuit seeking a court order to have the content removed from our Platform in accordance with local laws.

Please note that we will provide the entire counter-notification to the original reporter, including the contact information you provide, in accordance with our Terms of Service and Privacy Policy.

If we do not receive notice that the original reporter is seeking a court order to prevent further infringement involving the material in question, we may restore or cease disabling access to the removed material if it does not infringe a third party's IPR. The decision to repost any content rests with the Platform.

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APPENDIX 6.2 – TikTok Shop Product Listing Guidelines for Sellers

(subject to change and periodic updates)

1. Overview

1.1 Introduction
These TikTok Shop Product Listing Guidelines have been developed for the following purposes:

• To build a positive shopping environment on TikTok Shop; and

To provide a shopping experience that customers can trust.

All sellers offering products for sale on TikTok Shop must comply with these guidelines and applicable laws.
1.2 Scope
These TikTok Shop Product Listing Guidelines set out the product listing requirements for sellers who wish to list their products on TikTok Shop.

Important notes: Sellers are also responsible for ensuring that the listing, sale, and supply of products on TikTok Shop always comply with applicable laws and regulations.
These guidelines are intended to facilitate retailer compliance. They do not cover every possible situation and are not intended to constitute legal advice. We encourage sellers to seek independent legal advice if they have questions about the laws and regulations applicable to their products.

In addition to these Product Listing Guidelines, we have separately published the Prohibited and Restricted Products Guidelines. Sellers must also ensure compliance with these guidelines before listing any products.

The Product Listing Guidelines are updated periodically. Sellers are responsible for checking this guidelines page regularly to ensure compliance with current requirements.
2. Definitions

• A Seller is any individual or company that sells items on TikTok Shop.
• Content refers to all forms of media that creators/sellers can upload to TikTok Shop. This includes all available formats, such as e-commerce shop windows, videos, and livestreams.

3. Product Listing Restrictions
When viewing product listings, customers expect the information provided to be truthful, accurate, verifiable, honest, and not misleading. Sellers must comply with these guidelines as well as applicable laws and regulations when creating product listing content. The following guidelines outline content and conduct that are prohibited on TikTok Shop.
3.1 Misleading Product Listings
Product listings must not mislead customers in any way. The following are some guidelines for sellers to follow.
3.1.1 Misrepresentation of Information
All product descriptions (listing content) and related images must accurately represent the actual products being sold.

• Product descriptions must not be misleading through affirmative statements or omissions of information.
• Sellers are prohibited from displaying misleading information, such as inconsistent prices or discounts, images, brand names, descriptions, attributes, designs, selling points, product guarantees, or warranties.
• All product attributes provided by sellers must be complete, accurate, and consistent with the product descriptions, names, and images on the TikTok Shop product listing page. All product descriptions and attributes must also accurately reflect the products that customers will receive.
• Sellers must not display any false information relating to services that facilitate product sales, including but not limited to shipping and logistics services, return and refund services, and customer service.
• Sellers must not display any misleading information about themselves (e.g., seller characteristics or intellectual property ownership).

3.1.2 Exaggerated Promises
Product listings must not contain exaggerated descriptions or absolute claims unless such claims are accurate and verifiable. Examples include:

• “Product No. 1”
• “Best...”, “Number one...”, “Only...” and other similar descriptions
• Exaggerated claims about miraculous healing abilities, curing medical conditions, or promising unverifiable results
• Exaggerated claims about immediate effects or results within a specific period

3.1.3 Comparisons
Product listings must not compare products with products or other e-commerce websites.
Example:

• This product is cheaper than XX on the ABC website

False claims that a product or service can improve or cure medical conditions are considered deliberately misleading. Examples include:

• ‘Before’ and ‘After’ images, such as images showing purported results of acne-cleansing creams, fat-dissolving creams, or weight-loss supplements.

3.1.4 Exaggerated Promotional Pricing

• Product listings must not exaggerate promotional prices or price comparisons that sellers cannot substantiate.
• All price claims, including promotional prices, must be accurate and comply with applicable laws.

3.1.5 False Claims
Product listings must not make false claims about products. Examples include:

• Falsely claiming that a product has won awards or holds various certifications.
• Falsely claiming that a product is affiliated with other products.

3.1.6 Country-Specific Product Listing Requirements
In addition to the examples above, certain product claims may be subject to additional requirements in different markets. Sellers must familiarize themselves with the relevant guidelines in their target markets and applicable laws to ensure that their product listings fully comply with these requirements.
3.1.7 Using Clickbait Tactics to Attract Traffic
Sellers must not circumvent or abuse our platform systems, policies, or guidelines by using clickbait tactics or deceptive product listing practices. Clickbait tactics include, but are not limited to:

• Listing products in unusual or unconventional quantities or units.

o Example: Tissue paper is commonly sold in “packs”, but a seller lists it by the “sheet”.

• Changing the title, images, key attributes, or descriptive information to make a product appear to be a different product or a distinct item in order to deceive users into clicking the listing.
• Using deceptive pricing practices to attract traffic. These include, but are not limited to, the following:
• Listing products from different categories for sale in a single product listing. For example, listing a T-shirt and a necklace in the same product listing.
• Listing completely different items from the same category for sale in a single product listing. For example, listing a short-sleeved shirt and a long-sleeved shirt in the same product listing.
• Listing products with different characteristics, such as materials, specifications, or attributes, at different prices in a single product listing. For example, listing gold and silver necklaces at different prices in the same product listing.
• Listing products and product accessories with significant price differences in a single product listing.
• Listing non-existent products or products that are not intended for sale.
• Listing product sets and individual products for sale in a single product listing.
• Listing used or unsatisfactory items together with new items in a single product listing.
• Any other dishonest pricing practices or practices intended to deceive users into clicking a product listing.

3.2 Claims Regarding Weight-Control Products or Medical Capabilities
All product listings for diet products and other weight-control products must use accurate and verifiable factual information. Listing content must not promise that simply using a product, without dieting or exercising, will result in weight loss or better results. It must not make any medical or pharmaceutical claims.

• Product listings must not encourage users to maintain unhealthy body image standards or express negative or stereotypical judgments about food.
• Sellers must not claim that weight loss is easily achievable or guaranteed.
• Product listings must not mention specific calorie amounts or specific amounts of weight loss.
• Product listings must not make any medical or pharmaceutical claims (e.g., ‘This product will cure your acne or hair loss’).

3.3 Sensational and Shocking Content
Product listings must not contain sensational or shocking content or images that may distress viewers. The following are some guidelines for sellers to follow.

• Product listings must not display graphic, horrific, or explicit images that are likely to shock or frighten customers. Examples include:

o Crime scenes or accident images.
o Horror scenes or bloody images.

• Product listings must not contain disgusting images that may create an uncomfortable experience for users. Examples include:

o Images showing human or animal genital secretions or excrement.
o Images showing dirt being extracted from facial pores or hair being pulled out of a drain.

• Product listings must not contain content depicting criminal acts, cruelty, or gratuitous violence against people or animals. Examples include:

o Real-life fights involving graphic violence and bloodshed.
o Animal cruelty, such as cockfighting or dogfighting.

• Product listings must not depict dangerous activities without the necessary safety precautions.
• Product listings must not contain obscene language or offensive behavior.
• Product listings must not display any activities that may harm the environment.

3.4 Non-Compliant Products
We do not allow sellers to offer goods that do not comply with applicable laws in the jurisdiction where the buyer resides.
Do not post:

• Listings for products that do not fully comply with applicable laws, regulations, standards, and practices.
• Listings for products containing displayed content that is deliberately misleading, incomplete, or deceptive.
• Listings requiring customers to pay additional delivery fees. Note: This does not include small-order fees stipulated by our platform.
• Listings requiring customers to meet a minimum spending amount. Note: This does not include small-order fees stipulated by our platform.

Do:

• Comply with TikTok Shop's Prohibited Products Guidelines.
• Comply with TikTok Shop's Restricted Products Guidelines, where applicable.
• Comply with all applicable TikTok Shop Policies and Guidelines.

3.5 Unsafe or Poor-Quality Products
Sellers must ensure that listed products comply with all applicable laws and safety standards. In addition, sellers are not permitted to list:

• Any product that poses a potential risk to customer safety without clear instructions on how to use the product properly.
• Any product that may cause physical injury or chemical injury.
• Any product that is defective, damaged, faulty, or unable to function properly.

3.6 Minor Safety
We do not allow any product listing content or commercial offers intended for or targeted at minors. Examples include:

• Any content that encourages or may encourage children to purchase products or services.
• Any content that causes or may cause children to ask adults to purchase products.

Any content that may negatively affect children's safety.

Sellers must ensure that their uploaded content and products comply with all relevant laws and regulations.
3.7 Infringement of Legal Rights
Sellers must not post or distribute content that infringes, encourages, or permits the infringement of other people's intellectual property rights or personal rights.

• Any content using trademarks or logos for commercial gain, unless expressly authorized by the owner of the trademark or logo.

Images and names of other people used for commercial purposes without their express permission. This includes product endorsements, merchandise, and the use of images or collections of celebrities.

Please refer to our TikTok Shop Intellectual Property Policy for more details.
3.8 Off-Platform Ordering Information
As TikTok Shop cannot guarantee the safety of other websites or landing pages, product listings must not contain any links or references to off-platform ordering information. This includes, but is not limited to, links to other websites for placing orders, phone numbers, social media accounts, email addresses, and QR codes. Product listings must also not contain any “calls to action” encouraging customers to leave TikTok Shop to place orders.
3.9 Imposing Unfair Conditions
3.9.1 Unfair Conduct or Customer Conditions
Sellers are prohibited from stating, proposing, or imposing unfair sales conditions on customers in their product listings. This includes, but is not limited to, all information contained in product images and descriptions. Prohibited unfair conduct and conditions toward customers include::

• Intimidating, insulting, threatening, or making inappropriate statements intended to make customers act in the seller's interests or prevent them from providing honest feedback. Examples include:

o “Customers who leave bad reviews will be ignored.”
o “Customers who request returns/refunds will face consequences.”
o “Customers who leave negative ratings/reviews will be reported.”

• Inviting, encouraging, or offering customers any monetary or non-monetary rewards in exchange for a positive review.

o “You will receive a free gift/voucher/discount on your next purchase if you give us a 5-star rating!”
To learn more, please visit TikTok Shop's Customer Review Policy (Indonesia, Malaysia, Singapore, Philippines, Vietnam, Thailand).
3.9.2 Unfair Sales Terms

• Sellers are prohibited from displaying or imposing any sales terms that expressly state or imply that their sales services take precedence over TikTok Shop policies or any consumer rights under local laws. Examples include, but are not limited to, displaying any of the following or similar content in product listings or messages to customers:

o “Products cannot be refunded or returned under any circumstances.”
o “Customers may only submit return/refund requests within 3 calendar days from the delivery date.”
o “An unboxing video is required to qualify for a return/refund.”
o “No returns, no refunds!”
o “If customers purchase fewer than XX items, we will cancel the order.”
o “Returns are only accepted if the rating is 3 stars or higher.”
o “Orders can only be canceled within 10 minutes of being placed.”
o “The product warranty will be void if the customer does not leave a 5-star review.”
3.10 Other Listing Restrictions

• Sellers must not abuse or manipulate the TikTok Shop platform to generate large amounts of unnatural traffic to product listing content. This includes using irrelevant or misleading descriptions of brands or key product attributes in product titles, or simulating fake customer traffic through bots or similar techniques.
• Sellers must not display fake customer reviews or modify any customer reviews to promote products. Sellers must not claim that reviews of their products were written by customers who have actually used or purchased the products without taking the necessary steps to verify this.
• Sellers are prohibited from displaying any content on their product listing pages that violates laws, regulations, local cultures, or other social conventions.

4. Product Listing Requirements
Product listing information, including text, videos, and images, must accurately represent the actual key characteristics of the product and include all relevant information required by applicable laws.
The following information must be provided when listing products on TikTok Shop.
4.1 Product Titles
All product titles must be accurate, concise, and include all necessary information to enable customers to make informed purchasing decisions.

We encourage sellers to include information such as the brand (provided they have obtained the relevant authorization from the brand owner), product type, material, main characteristics/features, and quantity in product titles.
Example: A product titled “Little Lamb Collection Pure White Cotton Tablecloth (150cm x 150cm), Pack of 2” is a better title than “White Tablecloth”.

The following must not be included in product titles:

• Marketing materials, promotional offers, or any other information that does not describe the product itself (e.g., “50% off”).
• Seller URLs or seller names.
• Use of the TikTok brand or references to “TikTok” without TikTok's permission, or references to other e-commerce platforms or websites.
• Poor-quality data, such as symbols or special characters.

4.2 Product Descriptions
Product descriptions allow sellers to provide additional information about their products. Customers must receive all the information they could reasonably expect from sellers to make informed purchasing decisions. Sellers are also responsible for ensuring that product descriptions contain all product information required by applicable laws and regulations.
All product descriptions, listings, and images must:

• Describe the main characteristics of the product (e.g., features, functions, ingredients, quantity, etc.).
• Contain at least 30 words.
• Be clearly written to help customers make informed decisions.
• Be in a language supported by TikTok Shop in the seller's target market.
• Be in a language currently supported by TikTok Shop in that country.
• Include all applicable product information, specifications, and safety warnings. This is particularly important for certain product categories (e.g., dietary supplements).

4.3 Product Categories
Sellers must select the appropriate product category when listing their products. Selecting an incorrect category will be considered a violation of these guidelines and may result in enforcement actions against the seller (see “Additional Information and Inspection” below).
4.4 Brands
Sellers may only use brand names on product listing pages if authorized by the brand owner (or if permitted under applicable laws). Please refer to our TikTok Shop Intellectual Property Policy for more details.
4.5 Images & Videos
All uploaded product images and videos must:

• Accurately represent the products being sold.

Truthfully reflect what customers will receive after purchasing. In particular, ensure that customers are not misled by inaccurate images, videos, or omissions of information.

The following technical requirements apply to all images and videos included in TikTok Shop product listing content.

Important notes: In addition to the requirements above, our TikTok Shop Content Guidelines also apply to all images and videos, where applicable.

4.6 “What's in the Box”
Sellers must clearly specify the product and all included accessories. For example, if a wireless speaker comes with a USB charger, each item must be clearly listed.
4.7 Package Weight and Dimensions
Sellers must provide accurate package weight and dimensions in accordance with the instructions in Seller Center.
4.8 Sales Attributes (Stock Keeping Unit Information)
Sellers are required to maintain accurate Stock Keeping Unit (SKU*) information and clearly list products and their attributes. For example, information about color, size, pattern, and other key attributes may be required for certain product types.

Sellers must follow the instructions in Seller Center when entering product SKUs and sales attributes.

• Note: A Stock Keeping Unit (SKU) refers to a product with different sizes, colors, flavors, etc., included in a single listing. These are represented as variations of the original product that customers can select according to their preferences. For example, a T-shirt (product) available in different sizes has a separate SKU for each size.

4.9 Product Pricing
Sellers are responsible for setting prices on TikTok Shop. When displaying prices, sellers must comply with the following guidelines.

• Sellers must always clearly state the total price, all applicable taxes, and all other price components.
• The listed price (i.e., reference price), selling price (i.e., promotional price, if applicable), and relevant shipping fee(s) must be clearly displayed to customers.
• The listed price of a product must always be higher than its selling price.
• Sellers must ensure that their product pricing practices comply with applicable laws and regulations.

Sellers must follow the instructions in Seller Center on how to enter accurate pricing information.

Sellers play an essential role in maintaining customer trust. Pricing practices that undermine customer trust are prohibited on TikTok Shop.
Negative pricing practices include, but are not limited to:

• Setting unusual prices or prices significantly higher than current market prices. This includes, but is not limited to, setting an unusually high price for a product compared with its recent market price.
• Creating significant price fluctuations or changes within a short period.
• Engaging in pricing practices that do not comply with applicable laws.
• Setting unusually high or significantly excessive shipping fees.

Sellers must not list products at low or discounted prices without intending to sell the products or fulfill customer orders.

Any similar conduct or practices described above will be considered a violation of these Product Listing Guidelines and may result in TikTok Shop enforcement actions (see “Additional Information and Inspection” below).
4.10 Language
All product descriptions, listings, and images must be in a language currently supported by TikTok Shop in the seller's target market.
4.11 Multiple Product Listings

• A product listing page may only contain information about one product. Listing multiple products on a single page is strictly prohibited.
• Duplicate product listings are not permitted. For example, each product may only have one product listing.
• Products with SKU variations (i.e., available in different sizes, colors, flavors, etc.) should be included in a single product listing. For example, T-shirts in different sizes and colors should be displayed on one listing page that allows customers to select their preferred color and size on the same page. Sellers are not permitted to list a T-shirt in four different colors as four separate products.
• Unrelated products (i.e., products with different brands, categories, product lines, models, etc.) must not be included in a single product listing. For example, different lipstick brands must not be displayed in one product listing.
• If sellers intend to sell products or products packaged in different sets, the details of all included products must be clearly specified for each individual SKU.
• Sellers must not relist products that have previously been prohibited or removed by our platform.

5. Additional Information and Inspection
TikTok Shop may review and inspect product listing content at any time. If a product listing violates these guidelines, sellers may be subject to various enforcement actions as outlined in Seller Terms of Service*.

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APPENDIX 7 – Dispute Resolution and Complaint Handling Procedures

(subject to change and periodic updates)

1. Disputes Between Sellers and Buyers

Sellers and Buyers are responsible for resolving all disputes between them promptly and fairly. TikTok may facilitate communication between Sellers and Buyers in accordance with the policies and procedures set out in TikTok Shop's After-Sales Dispute Handling Guidelines, but is not a party to any such dispute and is under no obligation to do so.

If a Buyer submits any complaint or dispute between the Buyer and Seller to TikTok, TikTok will require the Seller and Buyer to provide relevant documents and information that TikTok reasonably requests to facilitate dispute resolution. The Seller undertakes to fully comply with any settlement agreement or outcome agreed with the Buyer under the Seller Terms of Service, including any decision made pursuant to TikTok Shop's After-Sales Dispute Handling Guidelines.

For more details, please refer to TikTok Shop's After-Sales Dispute Handling Guidelines attached to this Appendix 7.

2. Disputes Between Users and TikTok

For Buyers: If a Buyer has a dispute with TikTok relating to TikTok Shop, the Buyer is first encouraged to contact TikTok at https://tiktok.com/feedback/email or through TikTok's customer support service and attempt to resolve the dispute with TikTok informally.

If TikTok is unable to resolve the dispute informally, the dispute will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) in force at the time of the proceedings, which rules are deemed to be incorporated into these Terms by reference in this clause. The arbitration proceedings will take place in Singapore. The arbitral tribunal will consist of three (3) arbitrators. The language of the arbitration proceedings will be English.

For Sellers: If a Seller has a complaint about TikTok Shop, the Seller's access to or use of TikTok Shop, the terms applicable to Sellers, or any alleged conduct by TikTok, the Seller may submit a complaint through TikTok's internal complaint-handling system by sending an email to https://tiktok.com/feedback/email, or by sending a message through TikTok's in-app customer service tool. Sellers may also request information about the operation and effectiveness of TikTok's internal complaint-handling system by sending an email to https://tiktok.com/feedback/email, or by sending a message through TikTok's in-app customer service tool.

In the event of a dispute between a Seller and TikTok, such dispute will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre in force at the time of the proceedings, which rules are deemed to be incorporated into this clause by reference. The seat of arbitration will be Singapore. The arbitral tribunal will consist of three (3) arbitrators. The language of the arbitration proceedings will be English.

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TikTok Shop's After-Sales Dispute Handling Guidelines

1. Overview

1.1 Introduction

Products TikTok Shop's After-Sales Dispute Handling Guidelines These have been drafted with the specific purpose of:

• Building a positive shopping environment on TikTok Shop; and

Providing a shopping experience that consumers can trust.

All sellers offering products for sale through TikTok Shop must comply with this policy and the Seller Terms of Service.

1.2 Scope

TikTok Shop's After-Sales Dispute Handling Guidelines The following guidelines have been drafted to establish the basic requirements for handling after-sales disputes. These guidelines apply to customers involved in serious disputes with sellers over after-sales issues through our after-sales dispute handling service. These terms also explain the principles, procedures, and fundamentals of handling and resolving such issues.

Important notes

This after-sales dispute handling service supplements the remedies and rights of recourse available to customers against sellers under applicable laws. This service does not in any way restrict customers' rights against sellers under applicable laws.

Any restrictions or limitations set out in these guidelines relate to the feasibility of the after-sales dispute handling service provided by TikTok. They do not restrict customers' rights under applicable laws to raise after-sales issues directly with sellers, TikTok, or third parties.

These TikTok Shop policies will be updated periodically. Sellers should check this page regularly to ensure continued compliance with our current guidelines.

2. After-Sales Period

If customers wish to raise an after-sales dispute through TikTok's after-sales dispute handling service, their requests must be submitted within our applicable acceptance period as set out below.

After the acceptance period, all disputes between sellers and customers will be handled and resolved.

Unless required by applicable law, TikTok Shop will not intervene, except where necessary to facilitate communication between customers and sellers.

3. Eligibility

TikTok Shop only accepts after-sales disputes submitted by customers who have purchased products on TikTok Shop. We do not handle disputes relating to transactions conducted outside our platform.

The following cases fall outside the scope of these guidelines:

• The customer does not submit a dispute within the applicable acceptance period;
• The customer is not a genuine consumer;
• The customer has decided to withdraw the dispute request;
• There is no valid transaction between the customer and the seller;
• An after-sales resolution has already been provided for the product (i.e., where either party fails to carry out agreed actions or intends to violate the agreed resolution). Please note that only one successful after-sales dispute request may be processed for each product;
• An after-sales request is already in progress;

Two dispute requests relating to the relevant products have already been closed.

If we reject a dispute request, the customer or seller may seek further remedies through legal proceedings or other appropriate means.

4. TikTok Shop Intervention

TikTok Shop will act as an impartial party in any after-sales dispute arising from unresolved disagreements or conflicts during negotiations between sellers and customers. All outcome decisions are made at TikTok Shop's sole discretion. Decisions are neutral, unbiased, and based on the rules set out herein.

We do not guarantee that dispute resolution outcomes will meet the expectations of customers or sellers, nor do we accept any liability for such outcomes.

Customers and sellers have the right to resolve disputes and seek other remedies permitted by applicable law at any time.

5. TikTok Shop Dispute Decisions

TikTok Shop will review escalated disputes based on supporting documents submitted by sellers and customers.

Both sellers and customers must ensure the following:

• All supporting documents must be submitted within the specified time limits set out in Section 9.

All information in the submitted documents must be authentic, relevant, complete, and accurate.

If a seller or customer fails to submit the required supporting documents, we will make a decision based on the documents received. We may also conduct further investigations based on the evidence submitted.

6. After-Sales Dispute Procedures

6.1 Platform Intervention
TikTok Shop encourages customers and sellers to first attempt to resolve after-sales requests themselves. All sellers should comply with TikTok's Customer Order Cancellation, Return, and Refund Guidelines when handling after-sales requests from customers.

If customers and sellers are unable to resolve an after-sales request, TikTok Shop will intervene if the customer submits a dispute request through TikTok Shop's after-sales dispute handling service.

6.2 Submission of Supporting Documents

Sellers and customers must submit all necessary supporting documents to TikTok Shop for dispute assessment.

• We will first refer to the supporting documents submitted by customers during their previous communications with sellers regarding the original after-sales request.

If additional supporting documents are required, sellers and customers are responsible for collecting and submitting them as requested. For further examples of supporting documents, please refer to the table below.

6.3 Investigation and Communication

TikTok Shop will use the supporting documents submitted and relevant data in our system (e.g., order details) to review disputes. During the dispute handling process, we will use the seller's customer service contact information and the customer's contact information as the primary communication channels to notify both parties of the dispute outcome.

6.4 Withdrawal of Disputes

If customers and sellers reach a mutual agreement, they may withdraw the after-sales dispute request. If a dispute is withdrawn by the requesting party or rejected by us, the customer may submit a new request within the prescribed acceptance period.

Customers may submit a maximum of 2 dispute requests in total.

TikTok Shop will stop intervening in the following circumstances:

• The customer and seller agree to resolve the dispute themselves.

The customer or seller decides to initiate judicial proceedings, for example, through courts, regulatory authorities, external mediation bodies, or other dispute resolution procedures.

6.5 Dispute Decisions

The following are our guidelines for dispute decisions:

• If we determine that the submitted documents support the customer's dispute request, we will decide in favor of the customer.
• If we determine that the submitted documents support the seller's position, we will decide in favor of the seller and reject the customer's dispute request.

If we determine that the documents submitted by the customer are insufficient to support their dispute request, we will decide in favor of the seller. For further examples of fair decisions, please refer to the After-Sales Dispute Table below.

Once a decision has been made, we will notify the customer and seller simultaneously. Sellers can also check the details through Seller Center, while customers can check the details under “My Account”.

• If customers are dissatisfied with the decision, they may submit another dispute request to us. A customer may submit a maximum of two dispute requests for one product.
• If sellers are dissatisfied with the decision, they may submit an appeal to TikTok Shop. Sellers can file an appeal through Seller Center or send an email to e-commerce@tiktok.com.

Please note that only one appeal is permitted for each dispute, and it must be submitted within 2 days after the dispute case is closed.

6.6 Post-Dispute Actions

If there are no further disagreements or disputes, the individual or entity determined to be responsible for the dispute must comply with the final decision and carry out the required post-dispute actions.

6.6.1 Sellers

If we determine that the seller is responsible for the dispute, the seller must take the necessary actions in accordance with the final decision within 48 hours. If the seller fails to take these actions, our payment service provider will automatically deduct the relevant amount from any payments owed to the seller.

Examples of post-dispute actions include, but are not limited to:
· Refunds or product replacements.
· Sending the required products.
· Other remedial measures.

If any shipping fees are involved, the seller must also bear those shipping costs.

6.6.2 Customers

In most cases, customers must return the products to sellers, except where the products are ineligible for return (e.g., counterfeit, completely damaged, lost, or customized products). In these cases, refunds will be processed without requiring the products to be returned.

The following are some specific cases involving product returns.

· The product(s) do not match the order.
· If the complaint involves fraud or deceptive products, once the customer returns the product (and uploads the shipping information), the seller should bear all risks of breakage, damage, and loss of the product.
· If the complaint does not involve fraud or deceptive products, once the customer returns the product (and uploads the shipping information), the seller should bear the risk of breakage, while the customer should bear the risk of damage and loss of the product.

· Product(s) with quality issues:
· If the quality issue is serious (such as a defective or unusable product), once the customer returns the product (and uploads the shipping information), the seller must bear all risks of breakage, damage, and loss.
· If the quality issue is minor (such as the sound of an electronic toy being too quiet), once the customer returns the product (and uploads the shipping information), the seller must bear the risk of breakage, while the customer must bear the risk of damage and loss.

7. Additional Information

TikTok Shop may use third-party information to verify disputes. This information may be used as a reference when we make decisions and determine outcomes.
If a seller delivers a large quantity of poor-quality products or products that do not match their listings, we will take the following actions:

• We will investigate to determine whether the seller intended to fulfill the order correctly.

If we determine that the seller acted maliciously and did not intend to fulfill the order, we will facilitate refunds from the seller to the customer.

If the seller's products are reported by the media as substandard or unsafe, or are found by regulatory authorities or third parties to be non-compliant or unauthorized, we will take the following actions:

• We will facilitate refunds from the seller to the customer.
• The seller must take responsibility for promptly recalling the products and must facilitate refunds.

If the product recall does not apply to all product batches, the seller must provide supporting documents demonstrating why the affected products do not need to be recalled.

8. After-Sales Dispute Table

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APPENDIX 8 – Allocation of Rights and Responsibilities Between the Parties

1. Rights and Responsibilities of TikTok Application Management

1.1. TikTok's Rights

For Sellers

(a) If TikTok knows or reasonably suspects that a Seller is materially violating these Rules and/or any other Terms agreed to by the Seller and/or any TikTok Shop policies, TikTok may take one or more remedial actions, including but not limited to:

o sending an official warning message;
o delisting Products;
o suspending the Seller's Product listing privileges;
o temporarily or permanently suspending the Seller's benefits, participation in affiliate programs, or access to TikTok Shop;
o deleting the Seller's account and permanently prohibiting the Seller from accessing the TikTok Shop marketplace;
o taking legal action against the Seller;
o reporting the Seller to the relevant regulatory authorities for criminal prosecution.

(b) TikTok may remove Product listings, suspend or restrict the Seller's access to their account, and/or immediately cancel or withdraw any promotions and/or support provided by TikTok to the Seller if:

o the Seller materially breaches the Seller Terms of Service, including TikTok Shop policies;
o TikTok has reason to believe that the Seller's account has been used for any fraudulent or illegal activities;
o the Seller's use of TikTok Shop or the TikTok App poses a risk of harm to Users, other Sellers, or TikTok and TikTok's legitimate interests; or
o the Seller has received an excessive number of complaints from Users.

Any suspension or restriction will remain in effect until TikTok receives confirmation from the Seller that the violation has been remedied and/or evidence demonstrating that the described activity or harm does not or no longer poses a risk.

(c) TikTok may terminate an account without providing a reason by giving the Seller at least 30 days' prior notice.

(d) TikTok may terminate an account immediately upon notice if the Seller fails to remedy a material breach of the Seller Terms of Service within 30 days, unless TikTok can demonstrate that the Seller has repeatedly breached these Terms, in which case the termination notice will take effect immediately.

(e) TikTok will generally provide at least 15 days' prior notice of any material changes to TikTok Shop or the TikTok App that may materially affect the Seller's use of TikTok Shop. However, TikTok expressly reserves the right to:

o make changes to TikTok Shop and the TikTok App without prior notice to the Seller, unless notice is required under Applicable Law; and

o withdraw TikTok Shop and the TikTok App from the market, in whole or in part, without prior notice to the Seller.

For Buyers

(a) If TikTok knows or reasonably suspects that a Buyer has materially violated the Terms of Use and Sale, TikTok may temporarily or permanently suspend or terminate the Buyer's account or impose limitations or restrictions on the Buyer's access to TikTok Shop or other or all TikTok services, in accordance with the TikTok Terms of Service.

(b) Other rights described in these Regulations, the TikTok Terms of Service, the Seller Terms of Service, the Terms of Use and Sale, and TikTok's Privacy Policy.

1.2. TikTok's Responsibilities

(a) Cooperate with regulatory authorities to prevent transactions involving Products that violate Vietnamese law;

(b) Fulfill obligations to protect consumer rights and Product quality in accordance with Vietnamese law;

(c) TikTok complies with the relevant requirements under Applicable Law.

(d) Other obligations as described in these Regulations, the TikTok Terms of Service, the Seller Terms of Service, the Terms of Use and Sale, TikTok's Privacy Policy, and TikTok's Partner Privacy Policy.

2. Rights and Responsibilities of Sellers on the TikTok App

2.1. Seller Rights

(a) access Seller Center and use the services/features provided by TikTok;

(b) upload and manage Product information and listings for display to Users;

(c) receive orders and complete sales to Buyers;

(d) track and manage orders and products to be delivered;

(e) provide customer service to Buyers;

(f) establish promotional plans, for example, through the affiliate feature; and

(g) use other functions and features (e.g., Showcase) provided by TikTok Shop to Sellers.

2.2. Seller Responsibilities

(a) comply with Applicable Law. If a third party is authorized by the Seller to manage and participate in TikTok Shop on the Seller's behalf, the Seller remains responsible for all their activities on TikTok Shop;

(b) provide and maintain complete and accurate Registration Information to TikTok at all times when registering as a Seller on TikTok Shop;

(c) provide Buyers with complete and accurate details about Products before and after a Sale Transaction;

(d) provide Buyers with all terms and conditions required by law (under Applicable Law) before entering into any Sale Transaction;

(e) be responsible for handling and shipping Order, specifically, arranging the transportation of Products to Buyers after a Sale Transaction in accordance with the applicable terms and conditions, and ensuring that the Products conform in all material respects to the Product descriptions provided to Buyers before the Sale Transaction;

(f) if the Seller independently engages logistics services as approved by TikTok, independently hire a logistics service provider (without using Seller Center) to transport Products to Buyers in accordance with the terms of the Seller Terms of Service.

(g) comply with the Community Guidelines when communicating with Buyers;

(h) provide Buyers with refunds or the right to cancel Sale Transactions or replace Products where Buyers are legally entitled to do so under Applicable Law;

(i) immediately remove any Products from TikTok Shop if such Products are subject to any recall notice or safety notice;

(j) collect and pay any and all taxes applicable to the Seller's Sales Transactions, including VAT, customs duties, import taxes, or similar taxes;

(k) issue tax invoices, where applicable, to Buyers;

(l) promptly and fairly resolve all disputes with Buyers; provide TikTok with all documents and information that TikTok reasonably requests to facilitate dispute resolution;

(m) not sell or exchange TikTok Shop Data; not use TikTok Shop Data for purposes other than those permitted, unless Users have given prior consent as required by Applicable Law; not use TikTok Shop Data to send any direct marketing or promotional messages or communications to Users by email or any other direct communication method, unless the Seller has obtained explicit prior informed consent in accordance with Applicable Law; not use the messaging function of the TikTok App for any marketing or promotional purposes;

(n) not enter into any agreement on behalf of TikTok;

(o) other obligations in accordance with the relevant policies, terms, and conditions agreed to by the Seller.

3. Rights and Responsibilities of Buyers on the TikTok App

3.1. Buyers' Rights

(a) view Product information and Seller information;

(b) place orders, enter into purchase and sale transactions with Sellers, and make payments;

(c) raise questions about Products;

(d) track orders;

(e) request cancellations, returns, or refunds, where applicable; and

(f) receive customer service from Sellers and/or TikTok.

3.2. Buyers' Responsibilities

(a) provide TikTok with accurate, complete, and up-to-date information;

(b) keep account access information confidential and acknowledge that Buyers are responsible for any purchases made through their accounts;

(c) review information about the Products they intend to purchase;

(d) fulfill their obligations to Sellers in connection with transactions with Sellers;

(e) promptly and fairly resolve all disputes with Sellers;

(f) comply with import requirements, where applicable, and bear any costs arising from fulfilling such import requirements without reimbursement from the Seller or TikTok;

(g) indemnify and hold the Seller and/or TikTok harmless from and against any and all costs, liabilities, penalties, sanctions, and fines relating to non-compliance with applicable import requirements;

(h) other obligations in accordance with the relevant policies, terms, and conditions agreed to by the Buyer.

4. Allocation of Responsibilities Between TikTok and Its Partners

a) Allocation of Responsibilities Between TikTok and Sellers for Resolving Issues Arising from Transactions Conducted on TikTok Shop

Sellers and Buyers are responsible for resolving any disputes between them promptly and fairly. TikTok may facilitate communication between Sellers and Buyers in accordance with the policies and procedures set out in the TikTok Shop After-Sales Dispute Handling Guidelines. TikTok is not a party to such disputes and is under no obligation to provide such facilitation.

If a Buyer submits any request or dispute between the Buyer and Seller to TikTok, TikTok will require the Seller and Buyer to provide relevant documents and information that TikTok reasonably requests to enable TikTok to facilitate dispute resolution. The Buyer undertakes to fully comply with any resolution agreed with the Buyer under the Buyer Terms of Service, including any decision made pursuant to the TikTok Shop After-Sales Dispute Handling Guidelines.

b) Allocation of Responsibilities for Providing Goods Documentation

Sellers are responsible for providing Buyers or any competent authority or other party, upon request, with all goods-related documents, invoices, and materials relating to the Sale and Purchase Transaction between the Buyer and the Seller.

c) Limitation of TikTok's Liability in Transactions Conducted on the Marketplace.

For Buyers:

· Nothing in these TikTok Shop Terms of Use excludes or limits TikTok's liability for losses that cannot legally be excluded or limited under applicable law.

· TikTok will not be liable to Users, whether in connection with these TikTok Shop Terms of Use or our provision of (or your receipt of) TikTok Shop and/or TikTok Shop Services, for: (i) any loss of profits; (ii) any loss of goodwill; (iii) any loss of opportunity; (iv) any loss of business; (v) any business interruption; (vi) any loss of business reputation; or (vii) any indirect or consequential damages.

· TikTok's total aggregate liability, whether in contract, tort (including negligence), under any statute, or otherwise under or in connection with these TikTok Shop Terms of Use or TikTok's provision of (or your receipt of) TikTok Shop and/or TikTok Shop Services, will be limited to GBP 100.

· Buyers acknowledge and agree that TikTok will not be liable for any liabilities, losses, costs (including legal costs), fees, claims, or damages incurred by Buyers or any other person arising from or relating to: (i) any user-generated content or information posted by Users (or Sellers) and made publicly available on TikTok Shop; (ii) any act or omission by a Seller; (iii) any reliance by you on the completeness, accuracy, or existence of any advertisement or Product listing; (iv) any relationship or transaction between you and any Seller, advertiser, or sponsor whose Products or advertisements appear on TikTok Shop (provided that TikTok was not aware of the information, facts, or circumstances causing such loss or did not act promptly to remedy the loss); (v) the Buyer's failure to provide the Seller with accurate account information; or (vi) the Buyer's failure to keep their password or account details safe and secure.

For Sellers:

· Nothing in these Terms limits any liability that cannot be limited, restricted, or excluded under applicable law.

· TikTok will not be liable for any of the following liabilities that may arise in connection with the Seller's use of TikTok Shop or the TikTok App, whether in contract, tort (including negligence), misrepresentation, indemnity, or otherwise:
o loss of or damage to profits or anticipated profits, revenue, business opportunities, commercial position, or anticipated savings;
o loss of data; or
o indirect, incidental, special, consequential, or punitive damages; or
o any matter beyond TikTok's reasonable control.

· TikTok is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of Sellers, or for any personal injury, death, property damage, or other losses or expenses resulting from the foregoing, to the fullest extent permitted by Applicable Law.

· Subject to the paragraph above, TikTok's maximum aggregate cumulative liability under or in connection with these Terms will not exceed the total fees paid to the Seller during the six months preceding the event giving rise to the claim under the Seller Terms of Service.