Many businesses and shop owners invest in building Zalo Official Account (Zalo OA) channels, even upgrading to gold verification ticks and renewing monthly account packages, but their pages still fall into a “frozen” state. The cause is not a lack of ideas, but because the team does not have enough time to write posts, design images, and maintain a consistent posting schedule. Therefore, choosing a Zalo OA management service professional, automated operation with streamlined costs is the optimal solution to help businesses fully leverage their existing potential customer base.

Why do many businesses abandon their Zalo OA pages?

Zalo currently has more than 76 million regular users in Vietnam, with message open rates and direct engagement rates surpassing other social media platforms. However, many businesses still face major barriers in maintaining their OA pages:

• Lack of dedicated personnel: To maintain an effective Zalo OA page, businesses need at least one content writer (Content) and one graphic designer (Designer). The fixed personnel hiring cost usually ranges from 8 to 15 million VND per month – a significant amount for small and medium-sized enterprises (SMEs).
• Irregular posting, lack of planning: When business operations become busy, updating the page is often postponed. An inactive OA page for weeks can make customers feel that the brand has stopped operating or lacks credibility when they visit.
• Images displayed incorrectly, with cropped text: Unlike Facebook or Websites, Zalo OA applies very specific display ratios for cover images and posts. Without understanding the safe zone, profile images displayed on mobile interfaces will lose text, have the hotline covered, or experience distorted layouts.
• Wasting the audience of interested users: Businesses spend money running ads or invite customers to scan QR codes at stores, but fail to publish content to nurture this audience, resulting in an order conversion rate that is almost zero.

In reality, at a home appliance retail brand – Tan Phat Electronics, after accumulating more than 4,500 followers interested in the Zalo OA but leaving it inactive without posting for 4 months, the customer response rate to promotional messages dropped from 38% to only 6.2%. Leaving the channel inactive not only wastes the cost of maintaining the Zalo Cloud account but also loses opportunities to resell to existing customers.

What makes DPS.MEDIA's Zalo OA care service stand out?

DPS.MEDIA provides a complete solution from content production, brand identity graphic design to automated posting and interactive messaging, helping businesses confidently maintain their channel presence without spending operational effort.

1. Automate topic importing and multi-channel cross-posting

You do not need to sit down and think of every post every day. Our system supports flexible topic sourcing:

• Automatically synchronizes high-quality articles from WordPress Website or Professional Facebook Fanpage to Zalo OA.
• Import topic lists or keywords from Google Sheets according to a periodic content plan.
• Apply engaging Copywriting formulas (AIDA, PAS, FAB, Storytelling) refined to be concise and suitable for the fast-reading behavior of mobile users.

2. Design brand identity-standard images (Branding)

Each article comes with carefully designed images, including logos, hotlines, and the company's distinctive brand colors. In particular, the images are calculated precisely according to 1:1 Safe Area within a 16:9 Frame, ensuring that all titles, messages, and contact phone numbers are fully displayed on every smartphone screen size.

3. Send Broadcast messages and interactive Seeding

In addition to publishing articles to the timeline, DPS.MEDIA's advanced service packages also support drafting and sending communication messages (Broadcast) directly to the inboxes of interested users, combined with creating seed interactions (seeding) to encourage customers to leave comments and send consultation messages.

You can experience the actual Zalo OA page directly operated by us at: http://zalo.me/dpsmediajsc.

Complete Zalo OA care service pricing table

Below is a detailed cost table for Zalo OA care and management packages at DPS.MEDIA, designed flexibly according to each business's scale:

Important note about costs:

• The above quotation is the service cost for content production (Content), brand identity graphic design, and DPS.MEDIA's article publishing automation technology.
• Quotation not included maintenance fee for the Zalo Official Account package (Trial, Advanced, or Premium package) directly collected by Zalo Cloud according to Zalo Cloud listed pricing. Businesses can make payments directly to Zalo or DPS.MEDIA can assist with payment upon request.
• The care service package does not include 24/7 chat support staff (if you need to set up an AI Chatbot for automatic responses or hire message support staff, DPS.MEDIA has separate solution packages).

Zalo OA service management implementation process at DPS.MEDIA

To ensure progress and consistent quality, we apply a streamlined 4-step process:

• Step 1: Receive Information & Assign Permissions: Businesses provide information and assign Editor or Administrator permissions for the Zalo OA page to DPS.MEDIA to support article scheduling and publishing.
• Step 2: Collect Brand Identity & Content Direction: Receive logo, brand color codes, hotline information 0961545445 and source input paths (Website, Fanpage, or keyword lists on Google Sheet).
• Step 3: Set up the system & Edit content: Set up the data import automation flow, the Copywriter and Designer teams produce article content and images according to the agreed schedule.
• Step 4: Publish, Send Broadcast & Report: Maintain regular posting according to golden time slots, conduct Broadcast communication messages, seed interactions, and summarize monthly periodic performance reports.

Frequently asked questions about Zalo Official Account care

1. Can businesses without a Zalo OA page or without a gold verification badge use the service?
Yes. We support creating a new page, registering for gold tick verification, and setting up the initial menu and welcome message for businesses before starting the content care journey.

2. Can I review the content and images in advance?
Absolutely. The entire content plan and image design can be compiled on Google Sheet or a shared discussion group for your approval before the system publishes it on Zalo OA.

3. Can I get a VAT invoice?
Yes. DPS.MEDIA is an official legal company entity, providing complete service contracts, acceptance records, and valid electronic VAT invoices for businesses.

Contact to register for Zalo OA care service today

Don't let your business's Zalo Official Account page remain inactive and waste your potential customer base. Let our team DPS.MEDIA accompanying the process of transforming Zalo OA into a professional communication channel, building brand trust and increasing genuine conversions.

Please contact us directly for consultation on the most suitable solution package:

• DPS Media & Technology Company (DPS.MEDIA)
• 24/7 Consultation Hotline / Zalo: 0961545445
• Address: 56 Nguyen Dinh Chieu, Tan Dinh Ward, District 1, Ho Chi Minh City
• Official website: https://dps.media
• Official Zalo OA: http://zalo.me/dpsmediajsc