Facebook Messenger integration configuration for Chatwoot

1. Prerequisites

• Valid Facebook account.
• Active Facebook Page.

2. Register Facebook App

Access Facebook Developer Portal and click the button “Create App”.

Setup steps for app type:

• • Select the option “Other”.

• • For app type, select “Business”.

• • Enter basic information such as app name and contact email.

After registration, save App Id and App Secret in the settings section for use with Chatwoot.

3. Configure Environment Variables in Chatwoot

Update the following values in your configuration file. FB_VERIFY_TOKEN should be a random and secure string.

FB_VERIFY_TOKEN=your_secure_token
FB_APP_SECRET=your_facebook_app_secret
FB_APP_ID=your_facebook_app_id

* Don't forget to restart the Chatwoot server after updating.

4. Configure Facebook Login

Add Product Facebook Login in the app dashboard.

Enable Web OAuth Login, Login with Javascript SDK and enter your domain in the field Allowed Domains.

5. Set up Messenger and Webhook

Add the domain where Chatwoot is installed to App Domain in the general settings section.

Add Product Messenger and configure Callback URL.

Fill in the Callback URL in the format: {domain_cua_ban}/bot and enter the corresponding Verify token.

6. Go to Production

Before going live, you need to request Advanced Access for the following permissions:

• pages_messaging (Messaging on behalf of the page)
• pages_show_list (List pages)
• pages_manage_metadata (Register webhook)
• business_management
• pages_read_engagement (Read user profile data)