LINE is one of the popular messaging applications, and integrating it into Chatwoot helps you manage customer messages in a centralized and efficient way. This article will guide you step by step to connect LINE Official Account with Chatwoot.

Implementation steps

Step 1: Add new inbox in Chatwoot

1. Access the Chatwoot dashboard.
2. Go to Settings -> Inboxes.
3. Click the button “Add Inbox” (Add inbox).
4. Select the icon “Line” in the list of connection channels.

Step 2: Set up LINE Developers account

To connect, you need a LINE Business account and configuration in LINE Developers Console. Note: Currently, you cannot directly create a Messaging API channel from LINE Developers Console; you need to create a LINE Official Account first.

1. Access LINE Developers Console.
2. Log in with your LINE account (or create a new one if you don't have one).
3. Create a “Provider” new (Provider) if you don't have one.

4. Create Messaging API Channel:
   • Due to the new policy, you need to access LINE Official Account Manager to create a new Official Account.
   • After creation, go to the Settings (Settings) section of that Official Account.
   • Select the Messaging API in the left menu.
   • Press Enable Messaging API (Enable Messaging API).
   • Select the Provider you created in step 3 to link.

Step 3: Get configuration information from LINE

After enabling Messaging API, go back LINE Developers Console, select the Provider and Channel you just configured to get the information:

1. Channel ID: Find in the tab Basic settings.
2. Channel Secret: Find in the tab Basic settings.
3. Channel Access Token:
   • Switch to the tab Messaging API in LINE Developers Console.
   • Find the section Channel access token (long-lived) and press Issue if not available yet.

Step 4: Configure in Chatwoot

Go back to the Chatwoot settings screen and fill in the obtained information:

1. Channel Name: Name your channel (e.g., LINE Customer Support).
2. LINE Channel ID: Paste the copied Channel ID.
3. LINE Channel Secret: Paste the copied Channel Secret.
4. LINE Channel Token: Paste the copied Channel Access Token.

After filling in completely, press the button “Create LINE Channel”.

Step 5: Add staff

Select the employees (agents) who will manage this LINE inbox and complete the inbox creation.

Step 6: Configure Webhook

This is an important step for Chatwoot to receive messages from LINE.

1. After creating the inbox, Chatwoot will provide you with a link Webhook URL. Please copy this link.
2. Go back LINE Developers Console, go to the channel you just created, select the tab Messaging API.
3. Find the section Webhook settings.
4. Paste the Webhook URL path into and press Update.
5. Press Verify to check the connection.
6. Important: Remember to enable the option “Use webhook”.

Step 7: Configure Response (Response Settings)

In addition to configuring the Messaging API, you also need to enable Webhooks in the response settings of the LINE Official Account.

1. Access LINE Official Account Manager.
2. Go to the section Settings (Cài đặt) -> Response settings.
3. In the section Webhooks, toggle the button to the state Enabled (On).
4. (Recommended) In the section Auto-response messages (Auto messages), you should turn it off to avoid customers receiving automatic messages from LINE overriding messages from Chatwoot.

Step 8: Test

Now everything is ready. To test, you need to friend this LINE Official Account.

Friend (and chat) link is in the form: https://line.me/R/ti/p/@
For example, with the ID in your image being @048wmyra, the link would be: https://line.me/R/ti/p/@048wmyra

Try accessing this link on your phone, add friend and send a message. The message will appear in the Chatwoot inbox.

Tip: To get the embed code or QR code, you can visit LINE Official Account Manager -> Home -> Gain friends -> Add friend tools.