{"id":35745,"date":"2026-01-11T01:35:26","date_gmt":"2026-01-10T18:35:26","guid":{"rendered":"https:\/\/dps.media\/huong-dan-tich-hop-viber-vao-chatwoot-toan-tap-giai-phap-cho-nguoi-moi\/"},"modified":"2026-01-11T01:35:26","modified_gmt":"2026-01-10T18:35:26","slug":"viber-ji-cheng-dao-chatwoot-wan-zheng-zhi-nan-mian-xiang-xin-shou-de-jie-jue-fang-an","status":"publish","type":"post","link":"https:\/\/dps.media\/zh\/viber-ji-cheng-dao-chatwoot-wan-zheng-zhi-nan-mian-xiang-xin-shou-de-jie-jue-fang-an\/","title":{"rendered":"Viber \u96c6\u6210\u5230 Chatwoot \u6307\u5357\uff08\u5168\u96c6\uff09\uff1a\u65b0\u624b\u89e3\u51b3\u65b9\u6848"},"content":{"rendered":"

\"viber-t\u00edch-hop-v\u00e0o-chatwoot\"<\/p>

\u60a8\u6b63\u5728\u4f7f\u7528Chatwoot\u7ba1\u7406\u591a\u6e20\u9053\u5ba2\u6237\u670d\u52a1\uff0c\u4f46\u7f3a\u5c11\u8d8a\u5357\u4e00\u4e2a\u91cd\u8981\u6e20\u9053\uff1a Viber<\/strong>?<\/p>

\u867d\u7136 Chatwoot \u5f53\u524d\u5df2\u539f\u751f\u652f\u6301 Facebook\u3001Telegram\u3001Zalo\uff08\u901a\u8fc7 Official Account\uff09\u7b49\u6e20\u9053\uff0c\u4f46 Viber \u4ecd\u672a\u51fa\u73b0\u5728\u201c\u5f00\u7bb1\u5373\u7528\u2019\u5217\u8868\u4e2d\u3002\u4e0d\u8fc7\uff0c\u4e0d\u7528\u62c5\u5fc3\uff01\u501f\u52a9 Chatwoot \u7684\u5f00\u653e\u67b6\u6784\uff0c\u901a\u8fc7 API Channel<\/strong>, ,\u5b8c\u5168\u53ef\u4ee5\u5c06Viber\u6d88\u606f\u5f15\u5165Chatwoot\u8fdb\u884c\u96c6\u4e2d\u7ba1\u7406\u3002.<\/p>

\u672c\u6587\u5c06\u8be6\u7ec6\u6307\u5bfc\u60a8\u5982\u4f55\u5b9e\u73b0\u8fd9\u4e00\u70b9\u3002.<\/p>

\u4e3a\u4ec0\u4e48\u8fd8\u6ca1\u6709\u5185\u7f6e\u96c6\u6210\uff1f<\/h2>

Chatwoot\u662f\u5f00\u6e90\u5e73\u53f0\uff0c\u793e\u533a\u96c6\u6210\u6b63\u5728\u5f00\u53d1\u4e2d\u3002\u5728\u7b49\u5f85\u5b98\u65b9\u66f4\u65b0\u671f\u95f4\uff0c\u6211\u4eec\u5c06\u4f7f\u7528\u65b9\u6cd5 \u201c\u6865\u63a5\u5668\u201d (Bridge)<\/strong>.<\/p>

\u5de5\u4f5c\u539f\u7406\uff1a<\/strong>
\n\u6211\u4eec\u9700\u8981\u4e00\u4e2a\u4e2d\u95f4\u7ad9\uff08Middleware\uff09\u6765\u5c45\u4e2d\uff1a<\/p>

    \n
  1. Viber Webhook<\/strong> \u63a5\u6536\u6765\u81ea\u7528\u6237\u7684\u6d88\u606f -> \u53d1\u9001\u5230 Middleware\u3002.<\/li>\n
  2. Middleware<\/strong> \u8f6c\u6362\u683c\u5f0f -> \u8c03\u7528 Chatwoot API \u521b\u5efa\u6d88\u606f\u3002.<\/li>\n
  3. Chatwoot Webhook<\/strong> \uff08\u5f53\u5ba2\u670d\u56de\u590d\u65f6\uff09-> \u53d1\u9001\u5230 Middleware\u3002.<\/li>\n
  4. Middleware<\/strong> \u8c03\u7528 Viber API -> \u5411\u7528\u6237\u53d1\u9001\u6d88\u606f\u3002.<\/li>\n<\/ol>

    \"\u5de5\u4f5c\u539f\u7406\u56fe\"<\/p>

    \u4e3a\u4e86\u7b80\u5355\u4e14\u65e0\u9700\u7f16\u5199\u4ee3\u7801\uff08No-code\/Low-code\uff09\uff0c\u672c\u6307\u5357\u5efa\u8bae\u4f7f\u7528 n8n<\/strong> \u2014\u2014 \u4e00\u4e2a\u6211\u4eec\u7ecf\u5e38\u4ecb\u7ecd\u7684\u5f3a\u5927\u81ea\u52a8\u5316\u5de5\u5177\u3002.<\/p>

    \u51c6\u5907<\/h2>

    \u5f00\u59cb\u524d\uff0c\u60a8\u9700\u8981\uff1a<\/p>

      \n
    1. Viber Admin Panel\u8d26\u6237<\/strong>: \u7528\u4e8e\u521b\u5efa\u673a\u5668\u4eba\u5e76\u83b7\u53d6Token\u3002.<\/li>\n
    2. Chatwoot<\/strong>: \u5df2\u5b89\u88c5\u5e76\u8fd0\u884c\uff08Cloud\u7248\u6216Self-hosted\u7248\uff09\u3002.<\/li>\n
    3. n8n\uff08\u6216\u4e2d\u95f4\u670d\u52a1\u5668\uff09<\/strong>: \u8fd0\u884c\u8fde\u63a5\u5de5\u4f5c\u6d41\u3002.<\/li>\n<\/ol>

      \u6b65\u9aa4 1\uff1a\u521b\u5efa Viber Bot \u5e76\u83b7\u53d6 Token<\/h2>

      \u9996\u5148\uff0c\u60a8\u9700\u8981\u5728 Viber \u4e0a\u521b\u5efa\u4e00\u4e2a\u201c\u673a\u5668\u4eba\u201d\u3002\u5b83\u5c06\u4f5c\u4e3a\u60a8\u4f01\u4e1a\u5728 Viber \u4e0a\u7684\u5f62\u8c61\u3002.<\/p>

        \n
      1. \u8bbf\u95ee Viber \u7ba1\u7406\u9762\u677f<\/a><\/strong>.<\/li>\n
      2. \u4f7f\u7528\u60a8\u7684 Viber \u7535\u8bdd\u53f7\u7801\u767b\u5f55\u3002.<\/li>\n
      3. \u70b9\u51fb \u521b\u5efa\u673a\u5668\u4eba\u8d26\u6237<\/strong>.<\/li>\n
      4. \u586b\u5199\u5b8c\u6574\u4fe1\u606f\uff1aBot \u540d\u79f0\u3001\u5934\u50cf\u3001\u63cf\u8ff0\u3001\u7f51\u7ad9\u7b49\u3002<\/li>\n
      5. \u521b\u5efa\u5b8c\u6210\u540e\uff0c\u60a8\u5c06\u6536\u5230\u4e00\u4e2a \u4ee4\u724c<\/strong> \uff08\u5982\u4e0b\u56fe\uff09\u3002. \u8bf7\u4ed4\u7ec6\u4fdd\u5b58\u6b64\u4ee3\u7801<\/strong>, \u8fd9\u662f Chatwoot \u6572\u5f00 Viber \u5927\u95e8\u7684\u94a5\u5319\u3002.<\/li>\n<\/ol>

        \"\u4eceViber<\/p>

        \u6b65\u9aa42\uff1a\u5728Chatwoot\u4e0a\u5b89\u88c5API\u901a\u9053<\/h2>

        \u5728 Chatwoot \u4e2d\uff0c\u6211\u4eec\u4e0d\u4f1a\u9009\u62e9\u201cFacebook\u2019\u6216\u201dTelegram\u2019\u9891\u9053\uff0c\u800c\u662f\u9009\u62e9\u7279\u6b8a\u7684 API<\/strong>.<\/p>

          \n
        1. \u8fdb\u5165 \u8bbe\u7f6e (Settings)<\/strong> > \u90ae\u7bb1 (Inboxes)<\/strong>.<\/li>\n
        2. \u9009\u62e9 \u6dfb\u52a0\u6536\u4ef6\u7bb1 (Add Inbox)<\/strong>.<\/li>\n
        3. \u9009\u62e9\u9891\u9053\u7c7b\u578b\u4e3a API<\/strong>.<\/li>\n
        4. \u547d\u540d\uff1a\u4f8b\u5982\u201cViber Support\u201d\u3002.<\/li>\n
        5. Webhook URL: \u6682\u65f6\u7559\u7a7a\u6216\u586b\u5199 n8n \u7684 URL\uff08\u540e\u7eed\u6b65\u9aa4\u5c06\u66f4\u65b0\uff09<\/em>.<\/li>\n
        6. \u5b8c\u6210\u5e76\u5c06\u5458\u5de5 (Agents) \u6dfb\u52a0\u5230\u6b64\u6536\u4ef6\u7bb1\u3002.<\/li>\n<\/ol>

          \u521b\u5efa\u5b8c\u6210\u540e\uff0c\u60a8\u5c06\u62e5\u6709 Inbox ID<\/code> v\u00e0 API Access Token<\/code> \u7684 Chatwoot\uff08\u5728\u8be5\u6536\u4ef6\u7bb1\u8bbe\u7f6e\u4e2d\uff09\u3002.<\/p>

          \"\u5728Chatwoot\u4e0a\u521b\u5efaAPI<\/p>

          \u6b65\u9aa4 3\uff1a\u6784\u5efa\u201c\u6865\u63a5\u5668\u201d (Bridge)<\/h2>

          \u8fd9\u662f\u6700\u91cd\u8981\u7684\u4e00\u6b65\u3002\u5982\u679c\u60a8\u4f1a\u7f16\u7a0b (NodeJS\u3001Python)\uff0c\u53ef\u4ee5\u7f16\u5199\u4e00\u4e2a\u5c0f\u670d\u52a1\u5668\u3002\u5982\u679c\u4e0d\u4f1a\uff0c\u8bf7\u4f7f\u7528 n8n<\/strong>.<\/p>

          \u6d41\u7a0b 1\uff1aViber -> Chatwoot\uff08\u5ba2\u6237\u53d1\u9001\u6d88\u606f\uff09<\/h3>

          \u60a8\u9700\u8981\u521b\u5efa\u4e00\u4e2a n8n \u5de5\u4f5c\u6d41\u6765\u76d1\u542c\u6765\u81ea Viber \u7684 Webhook\u3002.
          \n\u6ce8\u610f\uff1aViber \u8981\u6c42 Webhook \u5fc5\u987b\u662f\u6709\u6548\u7684 HTTPS\u3002.<\/em><\/p>

          \u5904\u7406\u6d41\u7a0b\uff1a<\/p>

            \n
          1. Webhook \u8282\u70b9<\/strong>: \u63a5\u6536\u6765\u81ea Viber \u7684 POST \u6570\u636e\u3002.<\/li>\n
          2. IF \u8282\u70b9<\/strong>: \u68c0\u67e5 event<\/code> \u662f\u4e0d\u662f message<\/code> \u4e0d\u3002.<\/li>\n
          3. HTTP Request (Chatwoot)<\/strong>:\n
              \n
            • \u8c03\u7528\uff1a POST \/api\/v1\/accounts\/{account_id}\/conversations<\/code> \uff08\u7528\u4e8e\u521b\u5efa\u6216\u67e5\u627e\u5bf9\u8bdd\uff09\u3002.<\/li>\n
            • Body: \u53d1\u9001 source_id<\/code> \u662f Viber \u7528\u6237 ID\uff08\u7528\u4e8e\u8bc6\u522b\u5ba2\u6237\uff09\u3002.<\/li>\n
            • \u7136\u540e\u8c03\u7528\uff1a POST \/api\/v1\/accounts\/{account_id}\/conversations\/{conversation_id}\/messages<\/code>.<\/li>\n
            • \u5185\u5bb9\uff1a\u83b7\u53d6 text<\/code> \u4ece Viber \u53d1\u9001\u7684\u6d88\u606f\u4e2d\u3002.<\/li>\n<\/ul>\n<\/li>\n<\/ol>

              \u6d41\u7a0b 2\uff1aChatwoot -> Viber\uff08\u5ba2\u670d\u56de\u590d\uff09<\/h3>

              \u60a8\u9700\u8981\u5728 Chatwoot \u4e2d\u914d\u7f6e Webhook\uff08\u5728\u521a\u521a\u521b\u5efa\u7684 Inbox API \u8bbe\u7f6e\u90e8\u5206\uff09\uff0c\u4ee5\u4fbf\u6bcf\u6b21\u6709\u65b0\u6d88\u606f\u65f6\u53d1\u9001\u6570\u636e\u5230 n8n\u3002.<\/p>

              \u5904\u7406\u6d41\u7a0b\uff1a<\/p>

                \n
              1. Webhook \u8282\u70b9<\/strong>: \u4ece Chatwoot \u63a5\u6536\u6570\u636e\u3002.<\/li>\n
              2. IF \u8282\u70b9<\/strong>: \u68c0\u67e5 message_type<\/code> \u662f\u4e0d\u662f outgoing<\/code> \uff08\u53d1\u51fa\u7684\u6d88\u606f\uff09\u5e76\u4e14 private<\/code> \u662f false<\/code> \u5426\uff08\u4ee5\u907f\u514d\u5411\u5ba2\u6237\u53d1\u9001\u5185\u90e8\u7b14\u8bb0\uff09\u3002.<\/li>\n
              3. HTTP Request (Viber)<\/strong>:\n
                  \n
                • \u8c03\u7528\uff1a https:\/\/chatapi.viber.com\/pa\/send_message<\/code><\/li>\n
                • Header: X-Viber-Auth-Token: <\/code><\/li>\n
                • Body:\n
                  {\n   \"receiver\": \"\",\n   \"type\": \"text\",\n   \"text\": \"\"\n}\n<\/code><\/pre>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>
                  \u6b65\u9aa44\uff1a\u6d4b\u8bd5\u548c\u8fd0\u884c<\/h2>
                  \u5728\u8bbe\u7f6e\u5b8c\u4e0a\u8ff0\u4e24\u4e2a\u6d41\u7a0b\u540e\uff1a<\/p>
                    \n
                  1. \u4f7f\u7528\u4e2a\u4eba\u624b\u673a\u5411\u60a8\u7684 Viber Bot \u53d1\u9001\u6d88\u606f\u3002.<\/li>\n
                  2. \u68c0\u67e5 Chatwoot \u4e2d\u662f\u5426\u663e\u793a\u6d88\u606f\uff1f -> \u5982\u679c\u662f\uff1a \u6d41\u7a0b 1 \u6210\u529f<\/strong>.<\/li>\n
                  3. \u4ece Chatwoot \u56de\u590d\u5ba2\u6237\u6d88\u606f\u3002.<\/li>\n
                  4. \u68c0\u67e5\u624b\u673a\u4e0a\u7684 Viber Bot \u662f\u5426\u6709\u56de\u590d\uff1f -> \u5982\u679c\u662f\uff1a \u6d412\u6210\u529f<\/strong>.<\/li>\n<\/ol>
                    \"\u804a\u5929\u6f14\u793a\u7ed3\u679c\"<\/p>
                    \u7ed3\u8bba<\/h2>
                    \u5c06 Viber \u96c6\u6210\u5230 Chatwoot \u867d\u7136\u9700\u8981\u4e00\u4e9b\u6280\u672f\u64cd\u4f5c\uff08\u201c\u6865\u63a5\u5668\u201d\uff09\uff0c\u4f46\u80fd\u591f\u5927\u5e45\u63d0\u5347\u5ba2\u6237\u670d\u52a1\u96c6\u4e2d\u5316\u6548\u7387\u3002\u60a8\u65e0\u9700\u518d\u5355\u72ec\u6253\u5f00 Viber \u5e94\u7528\uff0c\u6240\u6709\u5185\u5bb9\u90fd\u5c06\u5728 Chatwoot \u7684\u4e13\u4e1a\u4eea\u8868\u677f\u4e2d\u7edf\u4e00\u7ba1\u7406\u3002.<\/p>
                    \u5982\u679c\u60a8\u5728\u914d\u7f6en8n\u65f6\u9047\u5230\u56f0\u96be\uff0c, \u4e0d\u8981\u72b9\u8c6b\u7559\u4e0b\u8bc4\u8bba\u6216\u8054\u7cfb\u6211\u4eec\u7684\u6280\u672f\u56e2\u961f<\/strong> \u4ee5\u83b7\u5f97\u8be6\u7ec6\u7684\u8bbe\u7f6e\u652f\u6301\uff01<\/p>","protected":false},"excerpt":{"rendered":"
                    B\u1ea1n \u0111ang s\u1eed d\u1ee5ng Chatwoot \u0111\u1ec3 qu\u1ea3n l\u00fd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh nh\u01b0ng l\u1ea1i thi\u1ebfu m\u1ea5t m\u1ed9t k\u00eanh quan tr\u1ecdng t\u1ea1i Vi\u1ec7t Nam: Viber?M\u1eb7c d\u00f9 Chatwoot hi\u1ec7n h\u1ed7 tr\u1ee3 native (t\u00edch h\u1ee3p s\u1eb5n) cho Facebook, Telegram, Zalo (qua Official Account), nh\u01b0ng Viber v\u1eabn ch\u01b0a c\u00f3 m\u1eb7t trong danh s\u00e1ch \u201cout-of-the-box\u201d. Tuy nhi\u00ean, \u0111\u1eebng […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-35745","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"rankmath_keywords":{"primary":"","secondary":[""]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"","seo_keywords":{"primary":"","secondary":[""]},"_links":{"self":[{"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/posts\/35745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/comments?post=35745"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/posts\/35745\/revisions"}],"wp:attachment":[{"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/media?parent=35745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/categories?post=35745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dps.media\/zh\/wp-json\/wp\/v2\/tags?post=35745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}