{"id":35734,"date":"2026-01-10T16:53:58","date_gmt":"2026-01-10T09:53:58","guid":{"rendered":"https:\/\/dps.media\/huong-dan-tich-hop-whatsapp-cloud-api-vao-chatwoot-chi-tiet-manual-flow\/"},"modified":"2026-01-10T16:53:58","modified_gmt":"2026-01-10T09:53:58","slug":"huong-dan-tich-hop-whatsapp-cloud-api-vao-chatwoot-chi-tiet-manual-flow","status":"publish","type":"post","link":"https:\/\/dps.media\/zh\/huong-dan-tich-hop-whatsapp-cloud-api-vao-chatwoot-chi-tiet-manual-flow\/","title":{"rendered":"WhatsApp Cloud API \u96c6\u6210\u5230 Chatwoot \u7684\u6307\u5357\uff08\u8be6\u7ec6\u624b\u52a8\u6d41\u7a0b\uff09"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u5728\u5f53\u4eca\u7684\u6570\u5b57\u5316\u65f6\u4ee3\uff0c\u591a\u6e20\u9053\u5ba2\u6237\u670d\u52a1 (Omnichannel) \u662f\u6bcf\u4e2a\u4f01\u4e1a\u751f\u5b58\u7684\u5173\u952e\u3002WhatsApp \u5728\u5168\u7403\u62e5\u6709\u8d85\u8fc7 20 \u4ebf\u7528\u6237\uff0c\u662f\u60a8\u4e0d\u53ef\u5ffd\u89c6\u7684\u6700\u91cd\u8981\u7684\u6c9f\u901a\u6e20\u9053\u4e4b\u4e00\u3002\u901a\u8fc7\u5c06 WhatsApp \u7684\u529b\u91cf\u4e0e Chatwoot\uff08\u9886\u5148\u7684\u5f00\u6e90\u591a\u6e20\u9053\u5ba2\u6237\u53c2\u4e0e\u5e73\u53f0\uff09\u76f8\u7ed3\u5408\uff0c\u60a8\u7684\u4f01\u4e1a\u53ef\u4ee5\u9ad8\u6548\u3001\u96c6\u4e2d\u4e14\u4e13\u4e1a\u5730\u7ba1\u7406\u6210\u5343\u4e0a\u4e07\u6761\u5ba2\u6237\u6d88\u606f\u3002.<\/p><p>\u672c\u6587\u5c06\u8be6\u7ec6\u6307\u5bfc\u60a8\u9010\u6b65\u96c6\u6210 <strong>WhatsApp Cloud API<\/strong> \u5230 <strong>Chatwoot<\/strong> \u6309\u7167\u624b\u52a8\u6d41\u7a0b (Manual Flow)\u3002\u8fd9\u662f\u8ba9\u60a8\u5b8c\u5168\u63a7\u5236\u6570\u636e\u548c\u914d\u7f6e\u800c\u4e0d\u4f9d\u8d56\u6602\u8d35\u7b2c\u4e09\u65b9 (BSP) \u7684\u65b9\u6cd5\u3002.<\/p><h2>\u4e3a\u4ec0\u4e48\u4f7f\u7528 WhatsApp Cloud API \u4e0e Chatwoot\uff1f<\/h2><p>\u5728\u6df1\u5165\u6280\u672f\u7ec6\u8282\u4e4b\u524d\uff0c\u8ba9\u6211\u4eec\u5148\u770b\u770b\u8fdb\u884c\u6b64\u96c6\u6210\u7684\u5de8\u5927\u4f18\u52bf\uff1a<\/p><ul>\n<li><strong>\u8282\u7701\u6210\u672c\uff1a<\/strong> WhatsApp Cloud API \u76f4\u63a5\u6258\u7ba1\u5728 Meta \u7684\u57fa\u7840\u8bbe\u65bd\u4e0a\uff0c\u6d88\u9664\u4e86\u4ee5\u524d\u5fc5\u987b\u652f\u4ed8\u7ed9 Twilio \u6216 MessageBird \u7b49 BSP \u7684\u4e2d\u95f4\u8d39\u7528\u3002.<\/li>\n<li><strong>\u9ad8\u901f\u5ea6\u548c\u9ad8\u7a33\u5b9a\u6027\uff1a<\/strong> \u76f4\u63a5\u8fde\u63a5\u5230 Meta \u786e\u4fdd\u60a8\u7684\u6d88\u606f\u7cfb\u7edf\u5177\u6709\u6700\u4f4e\u5ef6\u8fdf\u548c\u6700\u9ad8\u7a33\u5b9a\u6027\u3002.<\/li>\n<li><strong>\u96c6\u4e2d\u7ba1\u7406\uff1a<\/strong> Chatwoot \u5141\u8bb8\u60a8\u5c06\u6765\u81ea WhatsApp\u3001Facebook\u3001Email\u3001\u5b9e\u65f6\u804a\u5929\u7684\u6d88\u606f\u6c47\u603b\u5230\u4e00\u4e2a\u754c\u9762\uff0c\u5e2e\u52a9\u652f\u6301\u4eba\u5458\u65e0\u9700\u5728\u591a\u4e2a\u5e94\u7528\u4e4b\u95f4\u5207\u6362\u3002.<\/li>\n<li><strong>\u81ea\u52a8\u5316\uff1a<\/strong> \u5229\u7528 Chatwoot \u7684\u529f\u80fd\uff0c\u5982 Chatbot\u3001\u81ea\u52a8\u5316\u89c4\u5219\u548c\u9884\u8bbe\u56de\u590d\u6765\u5feb\u901f\u54cd\u5e94\u5ba2\u6237\u3002.<\/li>\n<\/ul><hr><h2>\u51c6\u5907\u8981\u6c42 (Prerequisites)<\/h2><p>\u4e3a\u4e86\u4f7f\u5b89\u88c5\u8fc7\u7a0b\u987a\u5229\uff0c\u60a8\u9700\u8981\u51c6\u5907\u4ee5\u4e0b\u8d44\u6e90\uff1a<\/p><ol>\n<li><strong>Meta \u5f00\u53d1\u8005\u8d26\u6237<\/strong>: \u5982\u679c\u6ca1\u6709\uff0c\u8bf7\u5728 <a href=\"https:\/\/developers.facebook.com\/\" rel=\"nofollow noopener\" target=\"_blank\">developers.facebook.com<\/a>. \u514d\u8d39\u6ce8\u518c\u3002\u8fd9\u662f\u60a8\u7ba1\u7406\u8fde\u63a5\u5230 Facebook\/Instagram\/WhatsApp \u751f\u6001\u7cfb\u7edf\u7684\u5e94\u7528\u7684\u5730\u65b9\u3002.<\/li>\n<li><strong>\u6709\u6548\u7535\u8bdd\u53f7\u7801<\/strong>: \u60a8\u9700\u8981\u4e00\u4e2a\u80fd\u591f\u63a5\u6536 SMS \u6d88\u606f\u6216\u8bed\u97f3\u901a\u8bdd\u4ee5\u8fdb\u884c\u9a8c\u8bc1\u7684\u7535\u8bdd\u53f7\u7801\u3002.\n<ul>\n<li><em>\u91cd\u8981\u63d0\u793a\uff1a<\/em> \u6b64\u7535\u8bdd\u53f7\u7801 <strong>\u4e0d\u5f97<\/strong> \u6b63\u5728\u94fe\u63a5\u5230\u624b\u673a\u4e0a\u7684\u4efb\u4f55\u4e2a\u4eba WhatsApp \u8d26\u6237\u6216 WhatsApp Business App\u3002\u5982\u679c\u6709\uff0c\u60a8\u5fc5\u987b\u5148\u5728\u624b\u673a\u4e0a\u5220\u9664 WhatsApp \u8d26\u6237\uff0c\u7136\u540e\u624d\u80fd\u7528\u4e8e API\u3002.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Facebook Business \u8d26\u6237<\/strong>: \u53ef\u4ee5\u8bbf\u95ee <a href=\"https:\/\/business.facebook.com\/\" rel=\"nofollow noopener\" target=\"_blank\">business.facebook.com<\/a> \u6765\u7ba1\u7406\u4f01\u4e1a\u8d44\u4ea7\u3002.<\/li>\n<\/ol><hr><h2>\u6b65\u9aa4 1\uff1a\u8bbe\u7f6e\u4f01\u4e1a\u8d44\u6599 (Business Profile)<\/h2><p>\u7b2c\u4e00\u6b65\u662f\u5728 Meta \u5e73\u53f0\u4e0a\u4e3a\u60a8\u7684\u4f01\u4e1a\u521b\u5efa\u8eab\u4efd\u3002\u8fd9\u6709\u52a9\u4e8e Meta \u9a8c\u8bc1\u4f01\u4e1a\u5e76\u6388\u4e88\u8bbf\u95ee WhatsApp API \u9ad8\u7ea7\u529f\u80fd\u7684\u6743\u9650\u3002.<\/p><ol>\n<li>\u8bbf\u95ee <a href=\"https:\/\/business.facebook.com\/\" rel=\"nofollow noopener\" target=\"_blank\">business.facebook.com<\/a>.<\/li>\n<li>\u5982\u679c\u60a8\u662f\u65b0\u624b\uff0c\u8bf7\u521b\u5efa\u4e00\u4e2a <strong>Business Portfolio<\/strong> \uff08\u4ee5\u524d\u79f0\u4e3a Business Manager Account\uff09\u3002.<\/li>\n<li>\u586b\u5199\u4f01\u4e1a\u7684\u5b8c\u6574\u6cd5\u5f8b\u4fe1\u606f\uff0c\u5982\u4f01\u4e1a\u540d\u79f0\u3001\u4f01\u4e1a\u7535\u5b50\u90ae\u4ef6\u548c\u5730\u5740\u3002\u63d0\u4f9b\u51c6\u786e\u4fe1\u606f\u5c06\u6709\u52a9\u4e8e\u540e\u7eed\u7684\u4f01\u4e1a\u9a8c\u8bc1\uff08Business Verification\uff09\u8fc7\u7a0b\u66f4\u5feb\u8fdb\u884c\uff0c\u5c3d\u7ba1\u5bf9\u4e8e\u57fa\u672c\u4f7f\u7528\u6c34\u5e73\uff0c\u60a8\u53ef\u80fd\u4e0d\u9700\u8981\u7acb\u5373\u9a8c\u8bc1\u3002.<\/li>\n<\/ol><h2>\u6b65\u9aa4 2\uff1a\u521b\u5efa Facebook \u5e94\u7528<\/h2><p>\u7c7b\u4f3c\u4e8e\u60a8\u521b\u5efa\u4e00\u4e2a\u6280\u672f \u201c\u8fde\u63a5\u7aef\u53e3\u201d\uff0cFacebook Developers \u4e0a\u7684 App \u662f\u5b58\u653e API \u914d\u7f6e\u7684\u5730\u65b9\u3002.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/meta_developer_setup_1768038602580.jpg\" alt=\"Meta Developer \u521b\u5efa\u5e94\u7528\u754c\u9762\" title=\"\"><\/p><ol>\n<li>\u8bbf\u95ee\u9875\u9762 <a href=\"https:\/\/developers.facebook.com\/\" rel=\"nofollow noopener\" target=\"_blank\">My Apps<\/a> \u5e76\u70b9\u51fb\u7eff\u8272\u6309\u94ae <strong>Create App<\/strong>.<\/li>\n<li>\u5728 \u201cWhat do you want your app to do?\u201d \u5c4f\u5e55\u4e0a\uff0c\u9009\u62e9\u9009\u9879 <strong>Other<\/strong> \uff08\u5176\u4ed6\uff09\u3002\u70b9\u51fb <strong>\u4e0b\u4e00\u4e2a<\/strong>.<\/li>\n<li>\u5728 \u201cSelect an app type\u201d \u5c4f\u5e55\u4e0a\uff0c\u9009\u62e9 <strong>Business<\/strong>. \u3002\u8fd9\u662f\u7528\u4e8e\u7ba1\u7406 Pages\u3001Events \u548c WhatsApp Business API \u7684\u5e94\u7528\u7c7b\u578b\u3002\u70b9\u51fb <strong>\u4e0b\u4e00\u4e2a<\/strong>.<\/li>\n<li>\u5728 \u201cDetails\u201d \u90e8\u5206\uff1a\n<ul>\n<li><strong>App Name:<\/strong> \u8d77\u4e00\u4e2a\u5bb9\u6613\u8bb0\u4f4f\u7684\u540d\u5b57\uff0c\u4f8b\u5982 \u201cChatwoot WhatsApp Connect\u201d\u3002.<\/li>\n<li><strong>App Contact Email:<\/strong> \u60a8\u7684\u7535\u5b50\u90ae\u4ef6\u3002.<\/li>\n<li><strong>Business Portfolio:<\/strong> \u9009\u62e9\u60a8\u5728\u6b65\u9aa4 1 \u4e2d\u521b\u5efa\u7684 Business \u8d26\u6237\u3002\u8fd9\u662f\u4f7f\u7528\u751f\u4ea7\u73af\u5883 WhatsApp API \u7684\u5fc5\u586b\u6b65\u9aa4\u3002.<\/li>\n<\/ul>\n<\/li>\n<li>\u70b9\u51fb <strong>Create app<\/strong> \u4ee5\u5b8c\u6210\u3002\u60a8\u53ef\u80fd\u9700\u8981\u8f93\u5165 Facebook \u5bc6\u7801\u8fdb\u884c\u786e\u8ba4\u3002.<\/li>\n<\/ol><h2>\u6b65\u9aa4 3\uff1a\u5c06 WhatsApp \u4ea7\u54c1\u6dfb\u52a0\u5230\u5e94\u7528<\/h2><p>\u521b\u5efa App \u540e\uff0c\u60a8\u5c06\u88ab\u5e26\u5230\u63a7\u5236\u9762\u677f (App Dashboard)\u3002\u6b64\u65f6\u60a8\u7684 App \u6ca1\u6709\u4efb\u4f55\u529f\u80fd\uff0c\u60a8\u9700\u8981\u6dfb\u52a0 WhatsApp \u201c\u4ea7\u54c1\u201d\u3002.<\/p><ol>\n<li>\u5411\u4e0b\u6eda\u52a8\u627e\u5230\u540d\u4e3a <strong>WhatsApp<\/strong> \u7684\u4ea7\u54c1\u5217\u8868\u4e2d\u7684\u9879\u76ee\u3002\u70b9\u51fb\u6309\u94ae <strong>\u8bbe\u7f6e<\/strong>.<\/li>\n<li>Meta \u5c06\u8981\u6c42\u60a8\u9009\u62e9\u6216\u65b0\u5efa\u4e00\u4e2a <strong>Meta \u5546\u4e1a\u8d26\u6237<\/strong>. \u3002\u8bf7\u9009\u62e9\u60a8\u7684\u5546\u4e1a\u8d26\u6237\u3002.<\/li>\n<li>\u70b9\u51fb <strong>\u7ee7\u7eed<\/strong>. \u3002\u7cfb\u7edf\u5c06\u82b1\u8d39\u51e0\u79d2\u949f\u4e3a\u60a8\u8bbe\u7f6e WhatsApp Cloud API \u73af\u5883\u3002.<\/li>\n<\/ol><h2>\u6b65\u9aa4 4\uff1a\u521b\u5efa\u6c38\u4e45\u8bbf\u95ee\u4ee4\u724c (Permanent Access Token)<\/h2><p>\u8fd9\u662f <strong>\u6700\u91cd\u8981\u7684\u4e00\u6b65<\/strong> \u8fd9\u4e5f\u662f\u6700\u5bb9\u6613\u88ab\u6df7\u6dc6\u7684\u5730\u65b9\u3002\u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0cMeta \u4e3a\u60a8\u63d0\u4f9b\u4e00\u4e2a\u6709\u6548\u671f\u4ec5\u4e3a 24 \u5c0f\u65f6\u7684 \u201cTemporary Access Token\u201d\uff08\u4e34\u65f6\u8bbf\u95ee\u4ee4\u724c\uff09\u3002\u5982\u679c\u60a8\u5c06\u6b64\u4ee4\u724c\u8f93\u5165 Chatwoot\uff0c\u8fde\u63a5\u5c06\u5728\u4e00\u5929\u540e\u65ad\u5f00\u3002\u60a8\u5fc5\u987b\u521b\u5efa\u4e00\u4e2a \u201cSystem User\u201d\uff08\u7cfb\u7edf\u7528\u6237\uff09\u4ee5\u83b7\u53d6\u6c38\u4e45\u4ee4\u724c\u3002.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/permanent_token_setup_1768038538476.jpg\" alt=\"\u521b\u5efa System User \u548c\u6c38\u4e45 Access Token\" title=\"\"><\/p><ol>\n<li>\u8bbf\u95ee <a href=\"https:\/\/business.facebook.com\/settings\" rel=\"nofollow noopener\" target=\"_blank\">\u5546\u4e1a\u8bbe\u7f6e<\/a>.<\/li>\n<li>\u5728\u5de6\u4fa7\u83dc\u5355\u4e2d\uff0c\u627e\u5230\u9879\u76ee <strong>Users<\/strong> > <strong>\u7cfb\u7edf\u7528\u6237<\/strong>.<\/li>\n<li>\u70b9\u51fb\u6309\u94ae <strong>\u6dfb\u52a0<\/strong>. \u3002\u5c06\u5f39\u51fa\u4e00\u4e2a\u5f39\u51fa\u7a97\u53e3\u3002\u8bf7\u4ed4\u7ec6\u9605\u8bfb\u5e76\u63a5\u53d7\u6761\u6b3e\u3002.<\/li>\n<li>\u4e3a\u7cfb\u7edf\u7528\u6237\u547d\u540d\uff0c\u4f8b\u5982 \u201cChatwoot Admin\u201d\u3002\u5728\u90e8\u5206 <strong>\u7cfb\u7edf\u7528\u6237\u89d2\u8272<\/strong>, \u9009\u62e9 <strong>\u7ba1\u7406\u5458<\/strong>. \u3002\u70b9\u51fb <strong>\u521b\u5efa\u7cfb\u7edf\u7528\u6237<\/strong>.<\/li>\n<li>\u521b\u5efa\u5b8c\u6210\u540e\uff0c\u60a8\u9700\u8981\u4e3a\u6b64\u7528\u6237\u5206\u914d\u8d44\u4ea7\uff08App\uff09\u3002\u70b9\u51fb\u6309\u94ae <strong>\u6dfb\u52a0\u8d44\u4ea7<\/strong>.<\/li>\n<li>\u5728\u5f39\u51fa\u7684\u7a97\u53e3\u4e2d\uff0c\u9009\u62e9\u9879\u76ee <strong>\u5e94\u7528<\/strong>, ,\u7136\u540e\u9009\u62e9\u60a8\u5728\u6b65\u9aa4 2 \u4e2d\u521b\u5efa\u7684\u5e94\u7528\u7a0b\u5e8f\u540d\u79f0\u3002.<\/li>\n<li>\u542f\u7528\u9009\u9879 <strong>\u5b8c\u5168\u63a7\u5236<\/strong> \uff08\u7ba1\u7406\u5e94\u7528\uff09\u4ee5\u6388\u4e88\u5168\u90e8\u6743\u9650\u3002\u70b9\u51fb <strong>\u4fdd\u5b58\u66f4\u6539<\/strong>.<\/li>\n<li>\u73b0\u5728\uff0c\u8fd4\u56de\u7cfb\u7edf\u7528\u6237\u5217\u8868\u9875\u9762\uff0c\u9009\u62e9\u60a8\u521a\u521b\u5efa\u7684\u7528\u6237\u3002\u70b9\u51fb\u6309\u94ae <strong>\u751f\u6210\u65b0\u4ee4\u724c<\/strong>.<\/li>\n<li>\u4ece\u4e0b\u62c9\u5217\u8868\u4e2d\u9009\u62e9\u60a8\u7684\u5e94\u7528\u3002.<\/li>\n<li><strong>\u6743\u9650\uff08Permissions\uff09\uff1a<\/strong> \u60a8\u9700\u8981\u627e\u5230\u5e76\u7cbe\u786e\u52fe\u9009\u4ee5\u4e0b 3 \u4e2a\u6743\u9650\uff08\u975e\u5e38\u91cd\u8981\uff09\uff1a\n<ul>\n<li><code>whatsapp_business_messaging<\/code>: \u5141\u8bb8\u53d1\u9001\u548c\u63a5\u6536\u6d88\u606f\u3002.<\/li>\n<li><code>whatsapp_business_management<\/code>: \u5141\u8bb8\u7ba1\u7406 WhatsApp \u4f01\u4e1a\u4fe1\u606f\u3002.<\/li>\n<li><code>whatsapp_business_manage_events<\/code>: \u5141\u8bb8\u63a5\u6536 webhook \u4e8b\u4ef6\uff08\u6536\u5230\u7684\u6d88\u606f\u3001\u53d1\u9001\u72b6\u6001\u7b49\uff09\u3002.<\/li>\n<\/ul>\n<\/li>\n<li>\u70b9\u51fb <strong>Generate Token<\/strong>. \u5c06\u663e\u793a\u4e00\u4e2a\u957f\u5b57\u7b26\u4e32\u4ee3\u7801\u3002. <strong>\u8bf7\u7acb\u5373\u590d\u5236\u5e76\u5b89\u5168\u5b58\u50a8\u5b83<\/strong>, \uff0c\u56e0\u4e3a Facebook \u4e0d\u4f1a\u518d\u6b21\u663e\u793a\u6b64\u4ee3\u7801\u3002\u8fd9\u5c31\u662f\u60a8\u5c06\u8f93\u5165\u5230 Chatwoot \u7684 \u201cAPI Key\u201d\u3002.<\/li>\n<\/ol><h2>\u6b65\u9aa4 5\uff1a\u914d\u7f6e WhatsApp \u7535\u8bdd\u53f7\u7801<\/h2><p>\u60a8\u9700\u8981\u58f0\u660e\u5b9e\u9645\u7528\u4e8e\u4e0e\u5ba2\u6237\u804a\u5929\u7684\u7535\u8bdd\u53f7\u7801\u3002.<\/p><ol>\n<li>\u8fd4\u56de developers.facebook.com \u4e0a\u7684 App Dashboard \u9875\u9762\u3002.<\/li>\n<li>\u5728\u5de6\u4fa7\u83dc\u5355\u4e2d\uff0c\u9009\u62e9 <strong>WhatsApp<\/strong> > <strong>API Setup<\/strong>.<\/li>\n<li>\u6eda\u52a8\u5230\u90e8\u5206 <strong>\u6b65\u9aa4 5\uff1a\u6dfb\u52a0\u7535\u8bdd\u53f7\u7801<\/strong>, \u70b9\u51fb\u6309\u94ae <strong>\u6dfb\u52a0\u7535\u8bdd\u53f7\u7801<\/strong>.<\/li>\n<li>\u586b\u5199 WhatsApp \u8d44\u6599\u4fe1\u606f\uff1a\n<ul>\n<li><strong>\u663e\u793a\u540d\u79f0\uff1a<\/strong> \u5ba2\u6237\u770b\u5230\u7684\u540d\u5b57\uff08\u4f8b\u5982\uff1aABC \u5ba2\u6237\u670d\u52a1\uff09\u3002.<\/li>\n<li><strong>\u7c7b\u522b\uff1a<\/strong> \u9009\u62e9\u5408\u9002\u7684\u4e1a\u52a1\u9886\u57df\u3002.<\/li>\n<\/ul>\n<\/li>\n<li>\u8f93\u5165\u60a8\u7684\u7535\u8bdd\u53f7\u7801\u5e76\u9009\u62e9\u9a8c\u8bc1\u65b9\u6cd5\uff08SMS \u6216\u8bed\u97f3\u901a\u8bdd\uff09\u3002.<\/li>\n<li>\u8f93\u5165 OTP \u4ee3\u7801\u5b8c\u6210\u9a8c\u8bc1\u3002.<\/li>\n<li>\u6210\u529f\u540e\uff0c\u60a8\u5c06\u770b\u5230\u60a8\u7684\u7535\u8bdd\u53f7\u7801\u51fa\u73b0\u5728\u5217\u8868\u4e2d\u3002\u5728\u6b64\uff0c\u590d\u5236\u4e24\u4e2a\u91cd\u8981\u53c2\u6570\uff1a <strong>\u7535\u8bdd\u53f7\u7801 ID<\/strong> \u548c <strong>WhatsApp \u4f01\u4e1a\u8d26\u6237 ID<\/strong>.<\/li>\n<\/ol><h2>\u6b65\u9aa4 6\uff1a\u8fde\u63a5\u5230 Chatwoot<\/h2><p>\u73b0\u5728\u662f\u65f6\u5019\u5728 Chatwoot \u754c\u9762\u4e0a\u5c06\u4e00\u5207\u8fde\u63a5\u8d77\u6765\u4e86\u3002.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_inbox_config_1768038558466.jpg\" alt=\"Chatwoot Inbox \u8be6\u7ec6\u914d\u7f6e\" title=\"\"><\/p><ol>\n<li>\u4f7f\u7528\u7ba1\u7406\u5458\u6743\u9650\u767b\u5f55\u60a8\u7684 Chatwoot \u7cfb\u7edf\u3002.<\/li>\n<li>\u8fdb\u5165 <strong>\u8bbe\u7f6e<\/strong> (\u8bbe\u7f6e \u2013 \u9f7f\u8f6e\u56fe\u6807) &gt; <strong>\u6536\u4ef6\u7bb1<\/strong> > <strong>\u6dfb\u52a0\u6536\u4ef6\u7bb1<\/strong>.<\/li>\n<li>\u9009\u62e9\u56fe\u6807 <strong>WhatsApp<\/strong>.<\/li>\n<li>\u5728 API Provider \u90e8\u5206\uff0c\u9009\u62e9 <strong>WhatsApp Cloud<\/strong> \uff08\u6ce8\u610f\u4e0d\u8981\u9009\u9519 Twilio \u6216 360Dialog\uff09\u3002.<\/li>\n<li>\u586b\u5199\u914d\u7f6e\u8868\u5355\uff1a\n<ul>\n<li><strong>Phone Number\uff1a<\/strong> \u8f93\u5165\u5df2\u9a8c\u8bc1\u7684\u7535\u8bdd\u53f7\u7801\uff08\u4ec5\u8f93\u5165\u6570\u5b57\uff0c\u5305\u62ec\u56fd\u5bb6\u4ee3\u7801\uff0c\u6ca1\u6709\u52a0\u53f7\u6216\u7a7a\u683c\u3002\u4f8b\u5982\uff1a84912345678\uff09\u3002.<\/li>\n<li><strong>Phone Number ID\uff1a<\/strong> \u7c98\u8d34\u60a8\u5728\u6b65\u9aa4 5 \u4e2d\u83b7\u53d6\u7684 ID\u3002.<\/li>\n<li><strong>Business Account ID\uff1a<\/strong> \u7c98\u8d34\u60a8\u5728\u6b65\u9aa4 5 \u4e2d\u83b7\u53d6\u7684 ID\u3002.<\/li>\n<li><strong>API Key\uff1a<\/strong> \u7c98\u8d34\u4ee3\u7801 <strong>Permanent Access Token<\/strong> \u60a8\u5728\u6b65\u9aa4 4 \u4e2d\u521b\u5efa\u5e76\u4fdd\u5b58\u7684\u3002.<\/li>\n<\/ul>\n<\/li>\n<li>\u70b9\u51fb <strong>Create WhatsApp Channel<\/strong>.<\/li>\n<li>\u4e0b\u4e00\u6b65\uff0c\u9009\u62e9\u5c06\u7ba1\u7406\u6b64\u6536\u4ef6\u7bb1\u7684\u5458\u5de5\uff08Agents\uff09\u3002\u70b9\u51fb <strong>Add agents<\/strong>.<\/li>\n<li>\u6700\u540e\u7684\u5c4f\u5e55\u5c06\u4e3a\u60a8\u63d0\u4f9b <strong>Webhook URL<\/strong> \u548c <strong>Webhook Verify Token<\/strong>. \u3002\u8bf7\u4fdd\u6301\u6b64\u5c4f\u5e55\u6253\u5f00\u6216\u590d\u5236\u5b83\u4eec\u3002.<\/li>\n<\/ol><h2>\u6b65\u9aa4 7\uff1a\u914d\u7f6e Webhook<\/h2><p>\u5728\u6b65\u9aa4 6 \u4e2d\u8f93\u5165 Token \u4ec5\u5e2e\u52a9 Chatwoot <em>\u53d1\u9001<\/em> \u6d88\u606f\u3002\u4e3a\u4e86\u8ba9 Chatwoot <em>\u63a5\u6536<\/em> \u5ba2\u6237\u53d1\u9001\u7684\u6d88\u606f\uff0c\u60a8\u9700\u8981\u5728 Meta \u58f0\u660e Webhook \u5730\u5740\u3002.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/webhook_configuration_1768038578134.jpg\" alt=\"Meta Developer \u4e0a\u914d\u7f6e Webhook\" title=\"\"><\/p><ol>\n<li>\u8fd4\u56de\u9875\u9762 <strong>Facebook App Dashboard<\/strong>.<\/li>\n<li>\u5728\u5de6\u4fa7\u83dc\u5355\u4e2d\uff0c\u5728\u90e8\u5206 <strong>WhatsApp<\/strong> &gt; \u9009\u62e9 <strong>Configuration<\/strong>.<\/li>\n<li>\u627e\u5230\u6807\u9898\u4e3a\u7684\u90e8\u5206 <strong>Webhook<\/strong>, \u70b9\u51fb\u6309\u94ae <strong>Edit<\/strong>.<\/li>\n<li>\u4e00\u4e2a\u5f39\u51fa\u7a97\u53e3\u5c06\u51fa\u73b0\uff1a\n<ul>\n<li><strong>\u56de\u8c03 URL\uff1a<\/strong> \u7c98\u8d34 Chatwoot \u63d0\u4f9b\u7684 Webhook URL\uff08\u901a\u5e38\u5f62\u5f0f\u4e3a <code>https:\/\/domain-cua-ban.com\/webhooks\/whatsapp\/...<\/code>).<\/li>\n<li><strong>\u9a8c\u8bc1\u4ee4\u724c\uff1a<\/strong> \u7c98\u8d34\u6765\u81ea Chatwoot \u7684\u9a8c\u8bc1\u4ee4\u724c\u3002.<\/li>\n<\/ul>\n<\/li>\n<li>\u70b9\u51fb <strong>\u9a8c\u8bc1\u5e76\u4fdd\u5b58<\/strong>. \u3002\u5982\u679c\u4fe1\u606f\u6b63\u786e\uff0c\u7a97\u53e3\u5c06\u5173\u95ed\u5e76\u663e\u793a\u7eff\u8272\u5bf9\u52fe\u3002\u5982\u679c\u62a5\u9519\uff0c\u8bf7\u68c0\u67e5 URL \u662f\u5426\u53ef\u4ee5\u516c\u5f00\u8bbf\u95ee\uff08\u5982\u679c\u60a8\u5728\u672c\u5730\u5b89\u88c5 Chatwoot\uff0c\u5219\u9700\u8981\u4f7f\u7528 ngrok\uff09\u3002.<\/li>\n<li>\u8fd8\u6ca1\u5b8c\uff01\u60a8\u9700\u8981\u6ce8\u518c\u60f3\u8981\u63a5\u6536\u7684\u4e8b\u4ef6\u3002\u5728\u90e8\u5206 <strong>Webhook \u5b57\u6bb5<\/strong>, \u70b9\u51fb <strong>\u7ba1\u7406<\/strong>.<\/li>\n<li>\u5728\u5217\u4e2d <strong>\u8ba2\u9605<\/strong>, \u627e\u5230\u884c <strong>messages<\/strong> \u5e76\u9009\u4e2d\u5b83\u3002\u8fd9\u662f\u63a5\u6536\u6d88\u606f\u5185\u5bb9\u7684\u5fc5\u9009\u4e8b\u4ef6\u3002\u6b64\u5916\uff0c\u60a8\u53ef\u4ee5\u9009\u62e9 <code>message_deliveries<\/code>, <code>message_reads<\/code> \u6765\u8ddf\u8e2a\u5df2\u53d1\u9001\/\u5df2\u8bfb\u72b6\u6001\u3002.<\/li>\n<li>\u70b9\u51fb <strong>\u5b8c\u6210<\/strong>.<\/li>\n<\/ol><h2>\u5b8c\u6210\u5e76\u6d4b\u8bd5<\/h2><p>\u606d\u559c\uff01\u60a8\u5df2\u5b8c\u6210\u5c06 WhatsApp Cloud API \u96c6\u6210\u5230 Chatwoot \u7684\u8fc7\u7a0b\u3002\u73b0\u5728\uff0c\u7cfb\u7edf\u5df2\u51c6\u5907\u597d\u8fd0\u884c\u3002.<\/p><p><strong>\u68c0\u67e5\u65b9\u6cd5\uff1a<\/strong><\/p><ul>\n<li>\u4f7f\u7528\u53e6\u4e00\u4e2a\u4e2a\u4eba\u624b\u673a\u53f7\u7801\uff0c\u5411\u60a8\u521a\u521a\u8bbe\u7f6e\u7684\u4f01\u4e1a\u7535\u8bdd\u53f7\u7801\u53d1\u9001\u6d88\u606f \u201cHello\u201d\u3002.<\/li>\n<li>\u6253\u5f00 Chatwoot \u4eea\u8868\u677f\uff0c\u60a8\u5c06\u770b\u5230\u65b0\u6d88\u606f\u51fa\u73b0\u5728 WhatsApp \u6536\u4ef6\u7bb1\u4e2d\u3002.<\/li>\n<li>\u4ece Chatwoot \u5c1d\u8bd5\u56de\u590d\uff0c\u4e2a\u4eba\u624b\u673a\u5c06\u7acb\u5373\u6536\u5230\u54cd\u5e94\u3002.<\/li>\n<\/ul><h3>\u8fd0\u8425\u65f6\u7684\u4e00\u4e9b\u6ce8\u610f\u4e8b\u9879 (Troubleshooting)<\/h3><ul>\n<li><strong>24 \u5c0f\u65f6\u89c4\u5219\uff1a<\/strong> WhatsApp \u5b9e\u65bd 24 \u5c0f\u65f6\u4f1a\u8bdd\u653f\u7b56\u3002\u5982\u679c\u5ba2\u6237\u5728\u8fc7\u53bb 24 \u5c0f\u65f6\u5185\u672a\u7ed9\u60a8\u53d1\u6d88\u606f\uff0c\u60a8\u65e0\u6cd5\u81ea\u7531\u53d1\u9001\u6d88\u606f\u7ed9\u5b83\u4eec\u3002\u60a8\u5fc5\u987b\u4f7f\u7528 <strong>\u6a21\u677f\u6d88\u606f<\/strong> \uff08\u9884\u5148\u83b7\u5f97 Meta \u6279\u51c6\u7684\u6837\u672c\u6d88\u606f\uff09\u6765\u5f00\u59cb\u5bf9\u8bdd\u3002.<\/li>\n<li><strong>\u66f4\u65b0\u4ee4\u724c\uff1a<\/strong> \u5982\u679c\u60a8\u4e0d\u5c0f\u5fc3\u4f7f\u7528\u4e86\u4e34\u65f6\u4ee4\u724c\uff0c\u8fde\u63a5\u5c06\u5728 24 \u5c0f\u65f6\u540e\u4e22\u5931\u3002\u8bf7\u524d\u5f80 Chatwoot &gt; Settings &gt; Inboxes &gt; WhatsApp &gt; Configuration \u5e76\u66f4\u65b0\u65b0\u7684\u6c38\u4e45\u4ee4\u724c\u3002.<\/li>\n<li><strong>\u4e0d\u63a5\u6536\u6d88\u606f\u9519\u8bef\uff1a<\/strong> \u8bf7\u68c0\u67e5 Webhook \u90e8\u5206\u662f\u5426\u5df2\u8ba2\u9605\u4e8b\u4ef6 <code>messages<\/code> \u3002\u8fd9\u662f\u6700\u5e38\u89c1\u7684\u9519\u8bef\u3002.<\/li>\n<\/ul><p>\u5e0c\u671b\u8fd9\u4efd\u6307\u5357\u80fd\u5e2e\u52a9\u60a8\u638c\u63e1Chatwoot\u4e0a\u7684WhatsApp\u901a\u4fe1\u6e20\u9053\u3002\u795d\u60a8\u7684\u4f01\u4e1a\u501f\u52a9\u65b0\u7684\u5ba2\u6237\u670d\u52a1\u7cfb\u7edf\u5f3a\u52b2\u589e\u957f\uff01<\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 20px);\r\n        }\r\n        .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n            \r\n            max-width: 150px;\r\n        }\r\n        .lwrp .lwrp-list-item img{\r\n            max-width: 100%;\r\n            height: auto;\r\n            object-fit: cover;\r\n            aspect-ratio: 1 \/ 1;\r\n        }\r\n        .lwrp .lwrp-list-item.lwrp-empty-list-item{\r\n            background: initial !important;\r\n        }\r\n        .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n        .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n            \r\n            \r\n            \r\n            \r\n        }@media screen and (max-width: 480px) {\r\n            .lwrp.link-whisper-related-posts{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-title{\r\n                \r\n                \r\n            }.lwrp .lwrp-description{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-multi-container{\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-multi-container ul.lwrp-list{\r\n                margin-top: 0px;\r\n                margin-bottom: 0px;\r\n                padding-top: 0px;\r\n                padding-bottom: 0px;\r\n            }\r\n            .lwrp .lwrp-list-double,\r\n            .lwrp .lwrp-list-triple{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-row-container{\r\n                justify-content: initial;\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n    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