Please save this code carefully<\/strong>, this is the key for Chatwoot to knock on Viber's door.<\/li>\n<\/ol>![\"Get](\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/viber_admin_token_1768069885065-1.jpg\" "\\"\\"")
<\/p>
Step 2: Set up API Channel on Chatwoot<\/h2>
In Chatwoot, we do not choose \u201cFacebook\u201d or \u201cTelegram\u201d channels, but instead choose a special channel which is API<\/strong>.<\/p>\n- Go to Settings<\/strong> > Inboxes<\/strong>.<\/li>\n
- Select Add Inbox<\/strong>.<\/li>\n
- Select channel type as API<\/strong>.<\/li>\n
- Name it: e.g. \u201cViber Support\u201d.<\/li>\n
- Webhook URL: Leave blank temporarily or fill in n8n URL (will update in next step)<\/em>.<\/li>\n
- Complete and add Agents to this inbox.<\/li>\n<\/ol>
After creating, you will have Inbox ID<\/code> v\u00e0 API Access Token<\/code> of Chatwoot (in that inbox settings).<\/p>![\"Create](\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_api_channel_setup_1768069903340-1.jpg\" "\\"\\"")
<\/p>
Step 3: Build the \u201cBridge\u201d (Bridge)<\/h2>
This is the most important step. If you know programming (NodeJS, Python), you can write a small server. If not, use n8n<\/strong>.<\/p>Flow 1: From Viber -> Chatwoot (Customer messages)<\/h3>
You need to create an n8n workflow that listens to Webhook from Viber.
\nNote: Viber requires Webhook to be valid HTTPS.<\/em><\/p>Processing flow:<\/p>
\n- Webhook Node<\/strong>: Receive POST data from Viber.<\/li>\n
- IF Node<\/strong>: Check
event<\/code> is it message<\/code> no.<\/li>\n- HTTP Request (Chatwoot)<\/strong>:\n
\n- Call to:
POST \/api\/v1\/accounts\/{account_id}\/conversations<\/code> (to create or find conversation).<\/li>\n- Body: Send with
source_id<\/code> is Viber user ID (to identify customer).<\/li>\n- Then call:
POST \/api\/v1\/accounts\/{account_id}\/conversations\/{conversation_id}\/messages<\/code>.<\/li>\n- Content: Get
text<\/code> from Viber message sent.<\/li>\n<\/ul>\n<\/li>\n<\/ol>Flow 2: From Chatwoot -> Viber (Agent replies)<\/h3>
You need to configure Webhook in Chatwoot (in the settings of the newly created Inbox API) to send data to n8n every time there is a new message.<\/p>
Processing flow:<\/p>
\n- Webhook Node<\/strong>: Receive data from Chatwoot.<\/li>\n
- IF Node<\/strong>: Check
message_type<\/code> is it outgoing<\/code> (outgoing) and private<\/code> is false<\/code> no (to avoid sending internal notes to customer).<\/li>\n- HTTP Request (Viber)<\/strong>:\n
\n- Call to:
https:\/\/chatapi.viber.com\/pa\/send_message<\/code><\/li>\n- Header:
X-Viber-Auth-Token: <\/code><\/li>\n- Body:\n
{\n \"receiver\": \"\",\n \"type\": \"text\",\n \"text\": \"\"\n}\n<\/code><\/pre>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>
Step 4: Test and Operate<\/h2>
After setting up the above 2 flows:<\/p>
\n- Use your personal phone to message your Viber Bot.<\/li>\n
- Check on Chatwoot whether the message appears -> If yes: Flow 1 successful<\/strong>.<\/li>\n
- From Chatwoot, type reply to customer.<\/li>\n
- Check phone whether Viber Bot responds -> If yes: Stream 2 successful<\/strong>.<\/li>\n<\/ol>
![\"Demo](\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_viber_chat_demo_1768069936507-1.jpg\" "\\"\\"")
<\/p>
Conclusion<\/h2>
Integrating Viber into Chatwoot requires a bit of technical setup (\u201cbridge\u201d) but brings great efficiency in centralizing customer support. You no longer need to open Viber separately; everything is in Chatwoot's professional dashboard.<\/p>
If you have difficulty configuring n8n, don't hesitate to leave a comment or contact our technical team<\/strong> for detailed setup support!<\/p>","protected":false},"excerpt":{"rendered":"B\u1ea1n \u0111ang s\u1eed d\u1ee5ng Chatwoot \u0111\u1ec3 qu\u1ea3n l\u00fd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh nh\u01b0ng l\u1ea1i thi\u1ebfu m\u1ea5t m\u1ed9t k\u00eanh quan tr\u1ecdng t\u1ea1i Vi\u1ec7t Nam: Viber?M\u1eb7c d\u00f9 Chatwoot hi\u1ec7n h\u1ed7 tr\u1ee3 native (t\u00edch h\u1ee3p s\u1eb5n) cho Facebook, Telegram, Zalo (qua Official Account), nh\u01b0ng Viber v\u1eabn ch\u01b0a c\u00f3 m\u1eb7t trong danh s\u00e1ch \u201cout-of-the-box\u201d. Tuy nhi\u00ean, \u0111\u1eebng […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-35745","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"rankmath_keywords":{"primary":"","secondary":[""]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"","seo_keywords":{"primary":"","secondary":[""]},"_links":{"self":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/35745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/comments?post=35745"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/35745\/revisions"}],"wp:attachment":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media?parent=35745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/categories?post=35745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/tags?post=35745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Integrate](\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/viber_chatwoot_banner_1768069868941-1.jpg\" "\\"\\"")
<\/p>![\"Operation](\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/integration_logic_diagram_1768069921467-1.jpg\" "\\"\\"")
<\/p>