{"id":35744,"date":"2026-01-11T01:12:02","date_gmt":"2026-01-10T18:12:02","guid":{"rendered":"https:\/\/dps.media\/huong-dan-day-du-ve-cach-tich-hop-chatwoot-voi-line-channel-official-account\/"},"modified":"2026-01-11T01:12:02","modified_gmt":"2026-01-10T18:12:02","slug":"complete-guide-on-how-to-integrate-chatwoot-with-line-channel-official-account","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/complete-guide-on-how-to-integrate-chatwoot-with-line-channel-official-account\/","title":{"rendered":"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_add_inbox_line_1768067962325.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-featured-embed\" title=\"\"><\/p><p>LINE is one of the popular messaging applications, and integrating it into Chatwoot helps you manage customer messages in a centralized and efficient way. This article will guide you step by step to connect LINE Official Account with Chatwoot.<\/p><h2>Implementation steps<\/h2><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_add_inbox_line_1768067962325.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><h3>Step 1: Add new inbox in Chatwoot<\/h3><ol>\n<li>Access the Chatwoot dashboard.<\/li>\n<li>Go to <strong>Settings<\/strong> -> <strong>Inboxes<\/strong>.<\/li>\n<li>Click the button <strong>\u201cAdd Inbox\u201d<\/strong> (Add inbox).<\/li>\n<li>Select the icon <strong>\u201cLine\u201d<\/strong> in the list of connection channels.<\/li>\n<\/ol><h3>Step 2: Set up LINE Developers account<\/h3><p>To connect, you need a LINE Business account and configuration in LINE Developers Console. <strong>Note: Currently, you cannot directly create a Messaging API channel from LINE Developers Console; you need to create a LINE Official Account first.<\/strong><\/p><ol>\n<li>Access <a href=\"https:\/\/developers.line.biz\/console\" rel=\"nofollow noopener\" target=\"_blank\">LINE Developers Console<\/a>.<\/li>\n<li>Log in with your LINE account (or create a new one if you don't have one).<\/li>\n<li>Create a <strong>\u201cProvider\u201d<\/strong> new (Provider) if you don't have one.<\/li>\n<\/ol><ol start=\"4\">\n<li><strong>Create Messaging API Channel<\/strong>:\n<ul>\n<li>Due to the new policy, you need to access <a href=\"https:\/\/manager.line.biz\/\" rel=\"nofollow noopener\" target=\"_blank\">LINE Official Account Manager<\/a> to create a new Official Account.<\/li>\n<li>After creation, go to the <strong>Settings<\/strong> (Settings) section of that Official Account.<\/li>\n<li>Select the <strong>Messaging API<\/strong> in the left menu.<\/li>\n<li>Press <strong>Enable Messaging API<\/strong> (Enable Messaging API).<\/li>\n<li>Select the Provider you created in step 3 to link.<\/li>\n<\/ul>\n<\/li>\n<\/ol><h3>Step 3: Get configuration information from LINE<\/h3><p>After enabling Messaging API, go back <strong><a href=\"https:\/\/developers.line.biz\/console\" rel=\"nofollow noopener\" target=\"_blank\">LINE Developers Console<\/a><\/strong>, select the Provider and Channel you just configured to get the information:<\/p><ol>\n<li><strong>Channel ID<\/strong>: Find in the tab <em>Basic settings<\/em>.<\/li>\n<li><strong>Channel Secret<\/strong>: Find in the tab <em>Basic settings<\/em>.<\/li>\n<li><strong>Channel Access Token<\/strong>:\n<ul>\n<li>Switch to the tab <em>Messaging API<\/em> in LINE Developers Console.<\/li>\n<li>Find the section <em>Channel access token (long-lived)<\/em> and press <strong>Issue<\/strong> if not available yet.<\/li>\n<\/ul>\n<\/li>\n<\/ol><h3>Step 4: Configure in Chatwoot<\/h3><p>Go back to the Chatwoot settings screen and fill in the obtained information:<\/p><ol>\n<li><strong>Channel Name<\/strong>: Name your channel (e.g., LINE Customer Support).<\/li>\n<li><strong>LINE Channel ID<\/strong>: Paste the copied Channel ID.<\/li>\n<li><strong>LINE Channel Secret<\/strong>: Paste the copied Channel Secret.<\/li>\n<li><strong>LINE Channel Token<\/strong>: Paste the copied Channel Access Token.<\/li>\n<\/ol><p>After filling in completely, press the button <strong>\u201cCreate LINE Channel\u201d<\/strong>.<\/p><h3>Step 5: Add staff<\/h3><p>Select the employees (agents) who will manage this LINE inbox and complete the inbox creation.<\/p><h3>Step 6: Configure Webhook<\/h3><p>This is an important step for Chatwoot to receive messages from LINE.<\/p><ol>\n<li>After creating the inbox, Chatwoot will provide you with a link <strong>Webhook URL<\/strong>. Please copy this link.<\/li>\n<li>Go back <strong>LINE Developers Console<\/strong>, go to the channel you just created, select the tab <strong>Messaging API<\/strong>.<\/li>\n<li>Find the section <strong>Webhook settings<\/strong>.<\/li>\n<li>Paste the Webhook URL path into and press <strong>Update<\/strong>.<\/li>\n<li>Press <strong>Verify<\/strong> to check the connection.<\/li>\n<li><strong>Important<\/strong>: Remember to enable the option <strong>\u201cUse webhook\u201d<\/strong>.<\/li>\n<\/ol><h3>Step 7: Configure Response (Response Settings)<\/h3><p>In addition to configuring the Messaging API, you also need to enable Webhooks in the response settings of the LINE Official Account.<\/p><ol>\n<li>Access <a href=\"https:\/\/manager.line.biz\/\" rel=\"nofollow noopener\" target=\"_blank\">LINE Official Account Manager<\/a>.<\/li>\n<li>Go to the section <strong>Settings<\/strong> (Settings) -&gt; <strong>Response settings<\/strong>.<\/li>\n<li>In the section <strong>Webhooks<\/strong>, toggle the button to the state <strong>Enabled<\/strong> (On).<\/li>\n<li>(Recommended) In the section <strong>Auto-response messages<\/strong> (Auto messages), you should turn it off to avoid customers receiving automatic messages from LINE overriding messages from Chatwoot.<\/li>\n<\/ol><h3>Step 8: Test<\/h3><p>Now everything is ready. To test, you need to friend this LINE Official Account.<\/p><p>Friend (and chat) link is in the form: <code>https:\/\/line.me\/R\/ti\/p\/@<LINE_ID><\/code><br>\nFor example, with the ID in your image being <code>@048wmyra<\/code>, the link would be: <code>https:\/\/line.me\/R\/ti\/p\/@048wmyra<\/code><\/p><p>Try accessing this link on your phone, add friend and send a message. The message will appear in the Chatwoot inbox.<\/p><hr><p><strong>Tip:<\/strong> To get the embed code or QR code, you can visit <strong>LINE Official Account Manager<\/strong> -> <strong>Home<\/strong> -> <strong>Gain friends<\/strong> -> <strong>Add friend tools<\/strong>.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_dev_console_provider_1768067980166.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_oa_messaging_api_1768067996367.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_channel_credentials_1768068012391.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_line_config_form_1768068030143.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 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