{"id":35744,"date":"2026-01-11T01:12:02","date_gmt":"2026-01-10T18:12:02","guid":{"rendered":"https:\/\/dps.media\/huong-dan-day-du-ve-cach-tich-hop-chatwoot-voi-line-channel-official-account\/"},"modified":"2026-01-11T01:12:02","modified_gmt":"2026-01-10T18:12:02","slug":"complete-guide-on-how-to-integrate-chatwoot-with-line-channel-official-account","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/complete-guide-on-how-to-integrate-chatwoot-with-line-channel-official-account\/","title":{"rendered":"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_add_inbox_line_1768067962325.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-featured-embed\" title=\"\"><\/p><p>LINE is one of the popular messaging applications, and integrating it into Chatwoot helps you manage customer messages in a centralized and efficient way. This article will guide you step by step to connect LINE Official Account with Chatwoot.<\/p><h2>Implementation steps<\/h2><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_add_inbox_line_1768067962325.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><h3>Step 1: Add new inbox in Chatwoot<\/h3><ol>\n<li>Access the Chatwoot dashboard.<\/li>\n<li>Go to <strong>Settings<\/strong> -> <strong>Inboxes<\/strong>.<\/li>\n<li>Click the button <strong>\u201cAdd Inbox\u201d<\/strong> (Add inbox).<\/li>\n<li>Select the icon <strong>\u201cLine\u201d<\/strong> in the list of connection channels.<\/li>\n<\/ol><h3>Step 2: Set up LINE Developers account<\/h3><p>To connect, you need a LINE Business account and configuration in LINE Developers Console. <strong>Note: Currently, you cannot directly create a Messaging API channel from LINE Developers Console; you need to create a LINE Official Account first.<\/strong><\/p><ol>\n<li>Access <a href=\"https:\/\/developers.line.biz\/console\" rel=\"nofollow noopener\" target=\"_blank\">LINE Developers Console<\/a>.<\/li>\n<li>Log in with your LINE account (or create a new one if you don't have one).<\/li>\n<li>Create a <strong>\u201cProvider\u201d<\/strong> m\u1edbi (Nh\u00e0 cung c\u1ea5p) n\u1ebfu ch\u01b0a c\u00f3.<\/li>\n<\/ol><ol start=\"4\">\n<li><strong>T\u1ea1o Messaging API Channel<\/strong>:\n<ul>\n<li>Due to the new policy, you need to access <a href=\"https:\/\/manager.line.biz\/\" rel=\"nofollow noopener\" target=\"_blank\">LINE Official Account Manager<\/a> to create a new Official Account.<\/li>\n<li>After creation, go to the <strong>Settings<\/strong> (Settings) section of that Official Account.<\/li>\n<li>Select the <strong>Messaging API<\/strong> in the left menu.<\/li>\n<li>Press <strong>Enable Messaging API<\/strong> (Enable Messaging API).<\/li>\n<li>Select the Provider you created in step 3 to link.<\/li>\n<\/ul>\n<\/li>\n<\/ol><h3>Step 3: Get configuration information from LINE<\/h3><p>After enabling Messaging API, go back <strong><a href=\"https:\/\/developers.line.biz\/console\" rel=\"nofollow noopener\" target=\"_blank\">LINE Developers Console<\/a><\/strong>, select the Provider and Channel you just configured to get the information:<\/p><ol>\n<li><strong>Channel ID<\/strong>: Find in the tab <em>Basic settings<\/em>.<\/li>\n<li><strong>Channel Secret<\/strong>: Find in the tab <em>Basic settings<\/em>.<\/li>\n<li><strong>Channel Access Token<\/strong>:\n<ul>\n<li>Switch to the tab <em>Messaging API<\/em> in LINE Developers Console.<\/li>\n<li>Find the section <em>Channel access token (long-lived)<\/em> and press <strong>Issue<\/strong> if not available yet.<\/li>\n<\/ul>\n<\/li>\n<\/ol><h3>Step 4: Configure in Chatwoot<\/h3><p>Go back to the Chatwoot settings screen and fill in the obtained information:<\/p><ol>\n<li><strong>Channel Name<\/strong>: Name your channel (e.g., LINE Customer Support).<\/li>\n<li><strong>LINE Channel ID<\/strong>: Paste the copied Channel ID.<\/li>\n<li><strong>LINE Channel Secret<\/strong>: Paste the copied Channel Secret.<\/li>\n<li><strong>LINE Channel Token<\/strong>: Paste the copied Channel Access Token.<\/li>\n<\/ol><p>After filling in completely, press the button <strong>\u201cCreate LINE Channel\u201d<\/strong>.<\/p><h3>Step 5: Add staff<\/h3><p>Select the employees (agents) who will manage this LINE inbox and complete the inbox creation.<\/p><h3>Step 6: Configure Webhook<\/h3><p>This is an important step for Chatwoot to receive messages from LINE.<\/p><ol>\n<li>After creating the inbox, Chatwoot will provide you with a link <strong>Webhook URL<\/strong>. Please copy this link.<\/li>\n<li>Go back <strong>LINE Developers Console<\/strong>, go to the channel you just created, select the tab <strong>Messaging API<\/strong>.<\/li>\n<li>Find the section <strong>Webhook settings<\/strong>.<\/li>\n<li>Paste the Webhook URL path into and press <strong>Update<\/strong>.<\/li>\n<li>Press <strong>Verify<\/strong> to check the connection.<\/li>\n<li><strong>Important<\/strong>: Remember to enable the option <strong>\u201cUse webhook\u201d<\/strong>.<\/li>\n<\/ol><h3>Step 7: Configure Response (Response Settings)<\/h3><p>In addition to configuring the Messaging API, you also need to enable Webhooks in the response settings of the LINE Official Account.<\/p><ol>\n<li>Access <a href=\"https:\/\/manager.line.biz\/\" rel=\"nofollow noopener\" target=\"_blank\">LINE Official Account Manager<\/a>.<\/li>\n<li>Go to the section <strong>Settings<\/strong> (Settings) -&gt; <strong>Response settings<\/strong>.<\/li>\n<li>In the section <strong>Webhooks<\/strong>, toggle the button to the state <strong>Enabled<\/strong> (On).<\/li>\n<li>(Recommended) In the section <strong>Auto-response messages<\/strong> (Auto messages), you should turn it off to avoid customers receiving automatic messages from LINE overriding messages from Chatwoot.<\/li>\n<\/ol><h3>Step 8: Test<\/h3><p>Now everything is ready. To test, you need to friend this LINE Official Account.<\/p><p>Friend (and chat) link is in the form: <code data-no-translation=\"\">https:\/\/line.me\/R\/ti\/p\/@<LINE_ID><\/code><br>\nFor example, with the ID in your image being <code data-no-translation=\"\">@048wmyra<\/code>, the link would be: <code data-no-translation=\"\">https:\/\/line.me\/R\/ti\/p\/@048wmyra<\/code><\/p><p>Try accessing this link on your phone, add friend and send a message. The message will appear in the Chatwoot inbox.<\/p><hr><p><strong>Tip:<\/strong> To get the embed code or QR code, you can visit <strong>LINE Official Account Manager<\/strong> -> <strong>Home<\/strong> -> <strong>Gain friends<\/strong> -> <strong>Add friend tools<\/strong>.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_dev_console_provider_1768067980166.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_oa_messaging_api_1768067996367.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/line_channel_credentials_1768068012391.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/mcp\/2026\/01\/chatwoot_line_config_form_1768068030143.jpg\" alt=\"Complete Guide on How to Integrate Chatwoot with LINE Channel Official Account\" class=\"mcp-content-image\" title=\"\"><\/p>","protected":false},"excerpt":{"rendered":"<p>LINE l\u00e0 m\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng nh\u1eafn tin ph\u1ed5 bi\u1ebfn, v\u00e0 vi\u1ec7c t\u00edch h\u1ee3p n\u00f3 v\u00e0o Chatwoot gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd tin nh\u1eafn t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1eadp trung v\u00e0 hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 k\u1ebft n\u1ed1i LINE Official Account v\u1edbi Chatwoot.C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7nB\u01b0\u1edbc 1: [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1808,1807],"tags":[],"class_list":["post-35744","post","type-post","status-publish","format-standard","hentry","category-chatwoot","category-huong-dan"],"acf":[],"rankmath_keywords":{"primary":"","secondary":[""]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"","seo_keywords":{"primary":"","secondary":[""]},"_links":{"self":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/35744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/comments?post=35744"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/35744\/revisions"}],"wp:attachment":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media?parent=35744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/categories?post=35744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/tags?post=35744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}