{"id":26929,"date":"2025-07-05T00:10:29","date_gmt":"2025-07-04T17:10:29","guid":{"rendered":"https:\/\/dps.media\/mo-hinh-kinh-doanh-theo-chuoi-3-thach-thuc-ma-nganh-fb-doi-mat\/"},"modified":"2025-07-05T00:10:37","modified_gmt":"2025-07-04T17:10:37","slug":"business-model-according-to-the-3-challenge-chain-that-the-fb-industry-faces","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/business-model-according-to-the-3-challenge-chain-that-the-fb-industry-faces\/","title":{"rendered":"Business Model by Chain \u2013 3 Challenges Faced by the F&amp;B Industry"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">M\u00f4 h\u00ecnh kinh doanh theo chu\u1ed7i nh\u00e0 h\u00e0ng \u1ea9m th\u1ef1c hay c\u00e1c qu\u00e1n c\u00e0 ph\u00ea (F&B) d\u00f9 \u0111ang ph\u00e1t tri\u1ec3n \u201cn\u00f3ng\u201d nh\u01b0ng ch\u01b0a bao gi\u1edd l\u00e0 d\u1ec5 d\u00e0ng cho nh\u1eefng ng\u01b0\u1eddi trong cu\u1ed9c. Ngay c\u1ea3 c\u00e1c \u00f4ng l\u1edbn nh\u01b0: McDonals, Burger King c\u0169ng kh\u00f4ng th\u00e0nh c\u00f4ng nh\u01b0 mong mu\u1ed1n t\u1ea1i Vi\u1ec7t Nam. V\u1eady \u0111\u00e2u l\u00e0 nguy\u00ean nh\u00e2n ch\u00ednh d\u1eabn \u0111\u1ebfn th\u1ef1c tr\u1ea1ng n\u00e0y? V\u00e0 \u0111\u00e2u l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u00f4 h\u00ecnh kinh doanh theo chu\u1ed7i n\u00e0y t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam l\u00e0 g\u00ec? Trong b\u00e0i vi\u1ebft n\u00e0y, <a class=\"wpil_keyword_link\" href=\"https:\/\/dps.media\/en\/\" title=\"DPS\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"240\">DPS<\/a> will answer the above question in detail.<\/span><\/p><h2 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">I. Th\u1ef1c tr\u1ea1ng m\u00f4 h\u00ecnh kinh doanh theo chu\u1ed7i c\u1ee7a ng\u00e0nh F&B t\u1ea1i Vi\u1ec7t Nam.<\/span><\/h2><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">1. Forecast<\/span><\/h4><figure id=\"attachment_1789\" aria-describedby=\"caption-attachment-1789\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1789\" title=\" F&B l\u00e0 m\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u201cs\u00f4i \u0111\u1ed9ng\u201d nh\u1ea5t \u1edf Vi\u1ec7t Nam\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910778805_3aa07394931a799cf3d25db6a0b7dd66.jpg\" alt=\"predicting the development of the F&amp;B industry\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1789\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">F&B l\u00e0 m\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u201cs\u00f4i \u0111\u1ed9ng\u201d nh\u1ea5t \u1edf Vi\u1ec7t Nam v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng x\u1ea5p x\u1ec9 18%\/n\u0103m.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Food and Beverage (F&B) l\u00e0 m\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u201cs\u00f4i \u0111\u1ed9ng\u201d nh\u1ea5t \u1edf Vi\u1ec7t Nam. Khi m\u00e0 n\u00f3 chi\u1ebfm \u0111\u1ebfn 15% GDP trong n\u0103m 2018 v\u00e0 v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng h\u00e0ng n\u0103m \u1ed5n \u0111\u1ecbnh \u1edf m\u1ee9c 7%\u00a0(<a href=\"https:\/\/www.mdpi.com\/2227-7390\/8\/7\/1140\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Wang, 2020<\/a>).<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Ng\u00e0nh F&B c\u1ee7a Vi\u1ec7t Nam trong giai \u0111o\u1ea1n 2014 \u2013 2019 c\u00f3 t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng x\u1ea5p x\u1ec9 18%\/ n\u0103m theo <a href=\"https:\/\/baodautu.vn\/song-ngam-tren-thi-truong-fb-d116983.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Euromonitor<\/a>. This figure is forecast to continue increasing as economic and social development leads to improved living standards. Especially as the middle class in Vietnam is growing.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Indeed, according to calculations by <a href=\"https:\/\/vi.wikipedia.org\/wiki\/Nielsen_Holdings\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Nielsen<\/a>, Vietnam had about 33 million people classified as middle class in 2022 and this will increase to about 95 million people by 2030.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">What are the criteria that Nielsen uses to define the middle class? There are 2 criteria to identify this class. First, households with consumption spending over 15 USD\/person\/day. The other criterion is that their total spending on food and beverages accounts for 30% to 40% of total income.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Trong khi \u0111\u00f3, doanh thu d\u1ef1 \u0111o\u00e1n c\u1ee7a ng\u00e0nh F&B l\u00e0 kho\u1ea3ng US$665 tr\u01b0\u1edbc n\u0103m 2024 v\u00e0 v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng trung b\u00ecnh l\u00e0 8%\/n\u0103m trong giai \u0111o\u1ea1n 2020-2024\u00a0(<a href=\"https:\/\/www.statista.com\/outlook\/253\/127\/food-beverages\/vietnam\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Statista, 2020<\/a>).<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2. C\u00e1c \u201c\u0111\u1ea1i gia\u201d l\u1edbn trong ng\u00e0nh F&B tr\u00ean th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam<\/span><\/h4><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">C\u0169ng b\u1edfi nh\u1eefng ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n v\u00f4 c\u00f9ng l\u1edbn c\u1ee7a ng\u00e0nh F&B m\u00e0 cu\u1ed9c chi\u1ebfn tranh gi\u00e0nh th\u1ecb ph\u1ea7n ch\u01b0a bao gi\u1edd h\u1ea1 nhi\u1ec7t. T\u1eeb Golden Gate , Redsun, c\u00f4ng ty Huy Vi\u1ec7t Nam v\u00e0 <a href=\"https:\/\/ippgroup.vn\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">IPP Group<\/a>.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2.1. Golden Gate<\/span><\/h4><figure id=\"attachment_1782\" aria-describedby=\"caption-attachment-1782\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1782\" title='Golden Gate - \u00f4ng \"tr\u00f9m\" trong l\u0129nh v\u1ef1c F&B' src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910754113_3e3aa576c9084732b29d9d145c3aee6d.jpg\" alt=\"Golden Gate - the giant in the F&amp;B sector\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1782\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Golden Gate \u2013 \u00f4ng \u201ctr\u00f9m\u201d trong l\u0129nh v\u1ef1c F&B khi s\u1edf h\u1eefu h\u01a1n 300 chu\u1ed7i c\u1eeda kh\u1eafp c\u1ea3 n\u01b0\u1edbc.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Golden Gate Trading Joint Stock Company \u2013 <a href=\"https:\/\/cafebiz.vn\/chuoi-nha-hang-golden-gate-quy-mo-4000-ty-dong-co-duyen-bat-nguon-tu-so-thich-an-ngon-va-kham-pha-vung-dat-moi-20190525095227986.chn\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Golden Gate<\/a> l\u00e0 c\u00f4ng ty chi\u1ebfm gi\u1eef th\u1ecb ph\u1ea7n \u00e1p \u0111\u1ea3o trong th\u1ecb tr\u01b0\u1eddng F&B Vi\u1ec7t Nam. Hi\u1ec7n nay, Golden Gate kinh doanh v\u00e0 s\u1edf h\u1eefu g\u1ea7n 300 c\u1eeda h\u00e0ng kh\u1eafp c\u1ea3 n\u01b0\u1edbc bao g\u1ed3m nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u n\u1ed5i ti\u1ebfng v\u00e0 \u0111\u01b0\u1ee3c gi\u1edbi tr\u1ebb y\u00eau th\u00edch: Kichi-Kichi, Sumo BBQ v\u00e0 Vuvuzela v.v. Cu\u1ed9c \u201cl\u1ed9t x\u00e1c\u201d \u0111\u1ea7y ngo\u1ea1n ng\u1ee5c c\u1ee7a Golden Gate \u0111\u01b0\u1ee3c nhi\u1ec1u chuy\u00ean gia kinh t\u1ebf nh\u1eadn \u0111\u1ecbnh l\u00e0 nh\u1edd v\u00e0o s\u1ef1 r\u00f3t v\u1ed1n \u201ckh\u1ee7ng\u201d c\u1ed9ng v\u1edbi h\u1ed7 tr\u1ee3 c\u00e1c m\u1ed1i quan h\u1ec7 v\u1edbi chuy\u00ean gia trong l\u0129nh v\u1ef1c \u1ea9m th\u1ef1c \u0111\u1ebfn t\u1eeb <a href=\"https:\/\/www.sc.com\/vn\/about-us\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Standard Chartered<\/a> and <a href=\"https:\/\/www.mekongcapital.com\/vi\/gioi-thieu\/so-luoc-cong-ty\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Mekong Capital<\/a>.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2.2. Redsun<\/span><\/h4><figure id=\"attachment_1783\" aria-describedby=\"caption-attachment-1783\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1783\" title=\"Redsun - a formidable rival of Golden Gate\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910754108_89535211f1c92e2bda88e4d8d799b289.jpg\" alt=\"Redsun - a formidable rival of Golden Gate\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1783\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Redsun, Golden Gate's competitor in the same segment, is not far behind with 200 chain stores in 26 provinces and cities.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">\u0110\u01b0\u1ee3c xem l\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ee7a Golden Gate trong c\u00f9ng ph\u00e2n kh\u00fac n\u00e0y kh\u00f4ng ai kh\u00e1c ch\u00ednh l\u00e0 c\u00f4ng ty c\u1ed5 ph\u1ea7n \u0110\u1ea7u t\u01b0 th\u01b0\u01a1ng m\u1ea1i qu\u1ea3n tr\u1ecb M\u1eb7t tr\u1eddi \u0111\u1ecf \u2013 <a href=\"https:\/\/vnexpress.net\/chan-dung-hai-ong-lon-dan-dau-chuoi-ban-lau-nuong-bia-tuoi-3767287.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Redsun<\/a>. Currently, Redsun owns more than 200 stores in 26 provinces and cities nationwide. However, Redsun's operational efficiency is not highly rated. In 2018, revenue reached over 620 billion VND, up 14% compared to 2017; however, Redsun's pre-tax profit was only 1.4 billion VND.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2.3. Huy Vietnam Company<\/span><\/h4><figure id=\"attachment_1784\" aria-describedby=\"caption-attachment-1784\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1784\" title='C\u00f4ng ty Huy Vi\u1ec7t Nam ph\u1ea3i tr\u1ea3 gi\u00e1 b\u1eb1ng c\u1ea3 \"sinh m\u1ea1ng\" cho nh\u1eefng b\u01b0\u1edbc \u0111i sai l\u1ea7m' src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910754111_72c5227007887327a0260d22159bd2dd.jpg\" alt=\"Huy Viet Nam Company\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1784\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">C\u00f4ng ty Huy Vi\u1ec7t Nam ph\u1ea3i tr\u1ea3 gi\u00e1 b\u1eb1ng c\u1ea3 \u201csinh m\u1ea1ng\u201d cho nh\u1eefng b\u01b0\u1edbc \u0111i sai l\u1ea7m trong ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh kinh doanh chu\u1ed7i nh\u00e0 h\u00e0ng.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The beginning of Q4 2019 witnessed the \u201cdeparture\u201d of the chain business model of Huy Viet Nam Company (Mon Hue Restaurant) after more than 12 years of existence and development in the market. In addition, the company had previously succeeded with many Vietnamese culinary brands such as: Pho Ong Hung, Com Tho Chay, Pho 99, etc. However, strategic missteps in business orientation caused the company to lose ground in the market share battle.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2.4. Franchising<\/span><\/h4><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">It would truly be an omission not to mention a new but rapidly developing trend: franchising brands. A typical example is IPP Group with brands including: Burger King, Domino\u2019s Pizza, or Popeyes\u2026 who are also striving to win over Vietnamese tastes.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">3. Covid19 \u2013 the major \u201cshockwave\u201d for the chain restaurant business model.<\/span><\/h3><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">T\u1ea5t c\u1ea3 nh\u1eefng d\u1eef li\u1ec7u tr\u00ean r\u1ea5t kh\u1ea3 quan cho \u0111\u1ebfn khi \u201cc\u01a1n \u0111\u1ecba ch\u1ea5n\u201d mang t\u00ean COVID19 gieo r\u1eafc n\u1ed7i \u00e1m \u1ea3nh c\u1ee7a n\u00f3 tr\u00ean h\u1ea7u h\u1ebft c\u00e1c l\u0129nh v\u1ef1c. Nh\u01b0ng c\u00f3 l\u1ebd ch\u1ecbu \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u nh\u1ea5t ph\u1ea3i k\u1ec3 \u0111\u1ebfn ng\u00e0nh F&B.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">When the revenue of the restaurant chain business model dropped significantly compared to pre-pandemic times. However, large companies like Golden Gate had already prepared scenarios for when \u201cstorms\u201d arose. In terms of raw materials, the company was not greatly affected because from the start they had diversified import markets. In addition to updating information about the epidemic, Golden Gate's chain stores also implemented disease prevention measures to build customer trust when coming to the restaurant, such as:<\/span><\/p><ul style=\"text-align: justify;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">100% of employees are required to wear masks when serving customers.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Hand sanitization.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Continuous cleaning and sanitizing in the restaurant, etc.<\/span><\/li>\n<\/ul><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In addition, Golden Gate's quick response ability was shown by implementing a home delivery program while still ensuring the same standards as dining in. This program helped them partially secure revenue and provided new directions to develop this service if demand for at-home dining continues to rise. This is a concrete example of \u201copportunity in crisis\u201d that many people mention.<\/span><\/p><h2 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">II. Ba th\u00e1ch th\u1ee9c c\u1ed1t l\u00f5i c\u1ee7a m\u00f4 h\u00ecnh kinh doanh theo chu\u1ed7i m\u00e0 ng\u00e0nh F&B \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t.<\/span><\/h2><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Trong ph\u1ea7n tr\u00ean DPS \u0111\u00e3 c\u00f3 nh\u1eefng kh\u00e1i qu\u00e1t ch\u00ednh v\u1ec1 th\u1ef1c tr\u1ea1ng c\u1ee7a ng\u00e0nh F&B trong nh\u1eefng n\u0103m qua v\u00e0 d\u1ef1 b\u00e1o ph\u00e1t tri\u1ec3n trong giai \u0111o\u1ea1n 5 n\u0103m ti\u1ebfp theo. C\u0169ng nh\u01b0 s\u1ef1 \u1ea3nh h\u01b0\u1edfng c\u1ee7a Covid 19 \u0111\u1ebfn \u201ct\u00ecnh tr\u1ea1ng s\u1ee9c kho\u1ebb c\u1ee7a ng\u00e0nh\u201d.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In the next section, DPS will address the three main challenges that food and beverage business owners will face when pursuing the chain business model.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">1. T\u01b0 duy qu\u1ea3n tr\u1ecb \u2013 Linh h\u1ed3n c\u1ee7a m\u00f4 h\u00ecnh kinh doanh theo chu\u1ed7i<\/span><\/h3><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">M\u1ed9t khi b\u1ea1n x\u00e1c \u0111\u1ecbnh ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh kinh doanh chu\u1ed7i trong l\u0129nh v\u1ef1c F&B; th\u00ec r\u00e0o c\u1ea3n \u0111\u1ea7u ti\u00ean \u0111\u1ed1i v\u1edbi b\u1ea1n \u0111\u00f3 v\u1ea5n \u0111\u1ec1 t\u01b0 duy trong c\u00e1ch qu\u1ea3n tr\u1ecb. Hai v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c coi l\u00e0 then ch\u1ed1t trong ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh kinh chu\u1ed7i l\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb ph\u00f9 h\u1ee3p \u0111\u1ec3 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng khi m\u1edf r\u1ed9ng m\u00f4 h\u00ecnh.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">\u0110\u00e2y th\u1ef1c ra l\u00e0 b\u00e0i to\u00e1n kh\u00f3 cho ch\u1ee7 doanh nghi\u1ec7p khi h\u01b0\u1edbng \u0111\u1ebfn ph\u00e1t tri\u1ec3n kinh doanh chu\u1ed7i c\u1eeda h\u00e0ng. Th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 m\u00f4 h\u00ecnh trong l\u0129nh v\u1ef1c F&B \u0111\u1ec1u c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n th\u00e0nh chu\u1ed7i \u0111\u01b0\u1ee3c. V\u1ea5n \u0111\u1ec1 n\u1eb1m \u1edf ch\u1ed7 c\u00f3 m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m trong l\u0129nh v\u1ef1c kinh doanh \u0103n u\u1ed1ng r\u1ea5t kh\u00f3 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng m\u00e0 v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/span><\/p><figure id=\"attachment_1787\" aria-describedby=\"caption-attachment-1787\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1787\" title=\"Consistency in quality when developing a chain business model\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2109428472824_8c49145138d5802713b3e5e98a9088ae.jpg\" alt=\"Consistency in quality when developing a chain business model\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1787\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Synchronizing quality in the restaurant chain business model is a vital factor.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Mr. <a href=\"https:\/\/vi.wikipedia.org\/wiki\/L%C3%BD_Qu%C3%AD_Trung\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Ly Quy Trung<\/a> the founder of Pho 24, objectively assessed the business model in his autobiography. Mr. Trung stated that when expanding the system too quickly, they faced a huge challenge: how to maintain consistent quality across the entire chain of stores.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">On the other hand, even within a chain, the quality of products and services varies greatly between stores. If business owners do not seek solutions to address this, when crises occur such as the COVID-19 pandemic, it will be a test of the \u201cresilience\u201d of your business model.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Why does inconsistency in quality appear when expanding a chain of stores?<\/span><\/h4><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">There are quite a few reasons to answer this question. DPS would like to use the Mon Hue restaurant chain business model as an example for easier visualization.<\/span><\/p><figure id=\"attachment_1786\" aria-describedby=\"caption-attachment-1786\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1786\" title=\"\u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed3ng nh\u1ea5t cho c\u00e1c M\u00f3n Hu\u1ebf th\u00ec d\u01b0\u1eddng nh\u01b0 l\u00e0 nhi\u1ec7m v\u1ee5 b\u1ea5t kh\u1ea3 thi \" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2109428489309_7024f5687fd2bbd2f3ac10899006f4fd.jpg\" alt=\"\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1786\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Ensuring consistent quality for Mon Hue dishes seems to be an impossible task when Hue cuisine requires meticulousness and sophistication in both flavor and presentation.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In the restaurant chain business, the less dependent on the head chef, the better. This means the process must be standardized and the dishes must be simple and not overly complicated to prepare. Meanwhile, when it comes to Hue cuisine, customers imagine dishes with the royal Hue style, which are already elaborate and sophisticated. Therefore, preparing these dishes requires very strict quality management.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Expanding the chain model while still ensuring consistent quality for Hue dishes seems to be an impossible task. This is one of the reasons many people notice that when there were only one or two stores, the quality at Mon Hue was quite good. However, when it expanded into a restaurant chain, the quality of the dishes gradually declined.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">DPS can conclude that this is one of the fatal weaknesses of the Mon Hue business model.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2. The value of \u201csacrifice\u201d in the restaurant chain business model<\/span><\/h3><figure id=\"attachment_1788\" aria-describedby=\"caption-attachment-1788\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1788\" title='Highlands Coffee l\u00e0 minh ch\u1ee9ng cho s\u1ef1 \"hy sinh\" h\u1ee3p l\u00fd \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc' src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2109436101565_320083ebb8a8eb937f3773f4741df50f.jpg\" alt=\"Highlands Coffee and the chain of beverage stores\" width=\"800\" height=\"800\"><figcaption id=\"caption-attachment-1788\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Highlands Coffee l\u00e0 minh ch\u1ee9ng cho s\u1ef1 \u201chy sinh\u201d h\u1ee3p l\u00fd \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The next challenge for the chain business model lies in eliminating redundant factors in products and services.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">\u201cSacrificing\u201d things that do not bring high economic value to the store. This is considered a solution to adjust the business model to be suitable for development and to control service quality when scaling up.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In other words, all redundant factors must be eliminated, processes standardized; continuous training organized and technology applied to be able to create products consistently.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">So what factors are considered redundant? There are two main factors for businesses to determine this:<\/span><\/p><ul style=\"text-align: justify;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Products that do not bring high revenue or high economic value.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Products that are difficult or impossible to standardize when expanding.<\/span><\/li>\n<\/ul><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">DPS s\u1ebd s\u1eed d\u1ee5ng m\u1ed9t v\u00ed d\u1ee5 kinh \u0111i\u1ec3n trong ng\u00e0nh F&B khi ch\u1ea5p nh\u1eadn \u201chy sinh\u201d nh\u1eefng th\u1ee9 th\u1eeba th\u00e3i \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc. \u0110\u00f3 ch\u00ednh l\u00e0 Highlands Coffee. Khi m\u1edbi \u201cch\u00e0o \u0111\u1eddi\u201d th\u00ec menu th\u1ee9c u\u1ed1ng c\u1ee7a Highlands c\u00f3 \u0111\u1ebfn 50 s\u1ea3n ph\u1ea9m. Tuy nhi\u00ean, \u0111\u1ebfn n\u0103m 2019 th\u00ec v\u1edbi quy m\u00f4 h\u01a1n 240 c\u1eeda h\u00e0ng tr\u00ean c\u1ea3 n\u01b0\u1edbc (<a href=\"https:\/\/cafef.vn\/dai-chien-chuoi-ca-phe-highlands-quy-mo-ap-dao-the-coffee-house-tang-truong-gap-doi-de-vuot-mat-starbucks-20190612110847722.chn\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Cafef.vn, 2019<\/a>); Highlands' menu was reduced to only 18 items (<a href=\"https:\/\/www.highlandscoffee.com.vn\/vn\/san-pham.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Highlands Coffee, 2020<\/a>).<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">You see, in fact, if you sacrifice correctly and appropriately, the value it brings is truly \u201csweet\u201d!<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">3. Training people suitable for the chain business model.<\/span><\/h3><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The final factor that DPS wants to mention is training a workforce capable of managing and maintaining product and service quality during expansion.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">3.1. The importance of preparing Human Resources when expanding a chain of stores<\/span><\/h4><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Besides the ability to standardize processes to maintain quality, which is extremely important, your customers also experience the service through their connection with people; in this case, it is the store staff. Therefore, standardizing processes from service style to problem-solving for all employees also needs to be standardized and thoroughly trained.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In case you develop a restaurant chain business model too quickly; but the system for standardizing product quality processes is not tight enough, causing shortcomings. This will cause <a href=\"https:\/\/vi.wikipedia.org\/wiki\/Hi%E1%BB%87u_%E1%BB%A9ng_domino\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">the Domino effect<\/a>. This means the management apparatus and company workforce are \u201cforced\u201d to expand to handle the enormous workload. In the long run, failure is hard to avoid if timely remedies are not implemented.<\/span><\/p><h4 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">3.2. Difficulties and solutions for Business Owners in selecting personnel when wanting to expand the business chain.<\/span><\/h4><figure id=\"attachment_1791\" aria-describedby=\"caption-attachment-1791\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1791\" title=\"S\u1ef1 t\u00ednh to\u00e1n h\u1ee3p l\u00fd v\u1ec1 m\u1eb7t nh\u00e2n s\u1ef1 cho m\u00f4 h\u00ecnh kinh doanh chu\u1ed7i\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910773960_3481110fe8bcc1a99687c245c2468f0e.jpg\" alt=\"Reasonable calculation in terms of personnel \" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1791\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The solution to the problem of good human resources to ensure smooth operation in the restaurant chain.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In addition, business owners who choose to operate under a chain model also face difficulties due to a shortage of management-level personnel. Because at this time, the workforce must increase by 2 to 3 times to ensure the operation of the restaurant chain.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">If the business owner blindly trusts and does not have appropriate control measures, dishonest managers can cause losses and damage to the restaurant.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">On the other hand, if the restaurant owner is a micromanagement-style manager, it is very difficult for them to trust and delegate tasks to employees. Meanwhile, the business owner themselves cannot handle all the work alone.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">So, in addition to preparing management mindset, quality management, and standardizing product processes, training and human resource management also need to be emphasized.<\/span><\/p><h2 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">III. What are the solutions for developing the chain business model for enterprises?<\/span><\/h2><figure id=\"attachment_1790\" aria-describedby=\"caption-attachment-1790\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1790\" title=\"Solutions for the chain business model\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108910762197_d2a60fb34e9fc572a847f2ac669b330d-1.jpg\" alt=\"Solutions for the chain business model\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1790\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Solutions for the chain business model from management, products, people, and even marketing strategy.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In fact, during the implementation of the chain store business model, businesses are required to have a long-term and solid development strategy. Say no to rapid, hasty development when facilities, people, and management processes are not yet fully developed. Especially in the Vietnamese market, rental costs and employee salaries only tend to increase, not decrease. Therefore, to ensure success when operating under the chain model, businesses need to carefully consider the following factors:<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">1. The brand of the business chain system<\/span><\/h3><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Consistency across all business locations is considered truly essential. This includes standards for premises, store image, interior layout, and staff service style. More importantly, business owners need to consider whether the chosen business location is suitable for the product, service, and easily accessible to the target customers the business aims for. In case the store operates at a loss beyond the contingency plan, you should quickly decide to close the unprofitable stores.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">2. The operating system for the chain business model<\/span><\/h3><figure id=\"attachment_1764\" aria-describedby=\"caption-attachment-1764\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1764\" title=\"Kaizen ngh\u1ec7 thu\u1eadt trong qu\u1ea3n tr\u1ecb \" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2088106232355_c9a76566ea1d34259da98886d0505e22.jpg\" alt=\"Kaizen management art \" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1764\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Making small changes over a long period of time results in significant achievements from those changes.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">To develop a complete operating system, business owners need time and expert consultants to build and perfect it.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/dps.media\/en\/kaizen-nghe-thuat-quan-tri\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kaizen<\/a> is one of the very good management philosophies that business owners can absolutely apply. Making small changes over a long period of time results in great achievements from those changes and is well worth your perseverance.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In the 4.0 era, besides human resources and control processes, suitable management software will support business owners in operating the chain business model.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">3. Human resources<\/span><\/h3><figure id=\"attachment_1785\" aria-describedby=\"caption-attachment-1785\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1785\" title=\"The role of good human resources in developing the chain business model\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/07\/z2108912712765_53fe82632e2a300d18c2dc4916dfaea7.jpg\" alt=\"The role of good human resources in developing the chain business model\" width=\"800\" height=\"449\"><figcaption id=\"caption-attachment-1785\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Build a centralized management and work reporting system on one platform for easy management and control.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The issue for business owners is to train a good workforce with management skills, experience, honesty, dedication, and loyalty to the business. However, finding someone who meets all these criteria seems like \u201clooking for a needle in a haystack.\u201d.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Therefore, business owners should aim to build a management and work reporting system centralized on one platform to easily manage and control their chain business model. Firstly, this can help employees self-adjust and comply with the strict working processes of the business. Secondly, this will help limit financial and inventory risks.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In addition, businesses also need to pay attention to building regular training programs to train and develop the knowledge and skills of employees at all levels on:<\/span><\/p><ul style=\"text-align: justify;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Food safety and hygiene procedures.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Training service staff and management skills.<\/span><\/li>\n<\/ul><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">For example, if your store is a coffee shop chain. If you are a business owner with a strategic and long-term vision, you should create opportunities for employees to attend training courses in beverage preparation or barista skills, for instance.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">4. Suitable products for the chain business model<\/span><\/h3><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">The issue of controlling consistent product quality and stable pricing.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1eb1m ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi ph\u00f9 h\u1ee3p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u0169ng nh\u01b0 xu h\u01b0\u1edbng c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. M\u00f4 h\u00ecnh kinh doanh chu\u1ed7i trong ng\u00e0nh F&B r\u1ea5t \u201cn\u00f3ng\u201d nh\u01b0ng l\u1ea1i c\u00f3 quy lu\u1eadt \u0111\u00e0o th\u1ea3i r\u1ea5t nhanh \u0111\u1eb7c bi\u1ec7t \u1edf m\u1ed9t th\u1ecb tr\u01b0\u1eddng s\u00f4i \u0111\u1ed9ng nh\u01b0 \u1edf Vi\u1ec7t Nam.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">This requires businesses not to just follow trends to meet customer needs. Business owners should use marketing tools to detect and create trends. How? The next section will answer this question for you.<\/span><\/p><h3 style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">5. Building a marketing strategy for the restaurant chain business model<\/span><\/h3><figure id=\"attachment_1708\" aria-describedby=\"caption-attachment-1708\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1708\" title=\"Building a comprehensive marketing strategy for the restaurant chain business model.\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2020\/08\/d33aeaf4055bf905a04a-300x191.jpg\" alt=\"integrated marketing communications\" width=\"800\" height=\"509\"><figcaption id=\"caption-attachment-1708\" class=\"wp-caption-text\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Building a comprehensive marketing strategy for the restaurant chain business model.<\/span><\/figcaption><\/figure><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Marketing is the tool that business owners can leverage to collect information and customer preferences. From this data, with the keen and sensitive eyes of a Marketing expert, the needs of target customers can be discovered\u2014even when customers themselves are not yet aware of their own needs.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">In addition, business owners cannot lack an integrated marketing communication strategy \u2013 Integrated Marketing Communication \u2013 <a href=\"https:\/\/dps.media\/en\/truyen-thong-marketing-tich-hop\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMC<\/a>. To deliver messages to target customers in the most consistent and effective way.<\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Besides, there is also a marketing strategy for each quarter and year for each sales point. At the same time, establish a customer care program to collect customer data, understand needs, and promptly resolve arising complaints. Doing these well helps prevent the situation of \u201cone bad apple spoils the bunch.\u201d<\/span><\/p><h2><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Reference documents:<\/span><\/h2><p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Cafef.vn. (2019). <em>\u201c\u0110\u1ea1i chi\u1ebfn\u201d chu\u1ed7i c\u00e0 ph\u00ea: Highlands quy m\u00f4 \u00e1p \u0111\u1ea3o, The Coffee House t\u0103ng tr\u01b0\u1edfng g\u1ea5p \u0111\u00f4i \u0111\u1ec3 v\u01b0\u1ee3t m\u1eb7t Starbucks<\/em>. Retrieved from Cafef.vn: https:\/\/cafef.vn\/dai-chien-chuoi-ca-phe-highlands-quy-mo-ap-dao-the-coffee-house-tang-truong-gap-doi-de-vuot-mat-starbucks-20190612110847722.chn<\/span><\/p><p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Highlands Coffee. (2020). <em>Menu<\/em>. Retrieved from Highlandscoffee: https:\/\/www.highlandscoffee.com.vn\/vn\/san-pham.html<\/span><\/p><p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Statista. (2020). <em>Food & Beverage Vietnam.<\/em> Retrieved from Statista: https:\/\/www.statista.com\/outlook\/253\/127\/food-beverages\/vietnam<\/span><\/p><p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt;\">Wang, C. N. (2020). A DEA Resampling Past-Present-Future Comparative Analysis of the Food and Beverage Industry: The Case Study on Thailand vs. Vietnam. <em>Mathematics<\/em>, 8(7), 1140.<\/span><\/p><p>\u00a0<\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 20px);\r\n 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