{"id":25034,"date":"2025-07-04T16:23:43","date_gmt":"2025-07-04T09:23:43","guid":{"rendered":"https:\/\/dps.media\/ban-biet-cach-su-dung-whatsapp-cho-doanh-nghiep-mot-cach-bat-ngo-khong\/"},"modified":"2025-07-04T16:23:43","modified_gmt":"2025-07-04T09:23:43","slug":"do-you-know-how-to-use-whatsapp-for-business-in-an-unexpected-way","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/do-you-know-how-to-use-whatsapp-for-business-in-an-unexpected-way\/","title":{"rendered":"Do you know how to use WhatsApp for business in an unexpected way?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><h2>Benefits of using WhatsApp for business<\/h2><p>WhatsApp is not just a regular messaging app, but can also be used for business activities. Below are some benefits of using WhatsApp for business:<\/p><p>\u2013 Giao ti\u1ebfp nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i: WhatsApp cho ph\u00e9p doanh nghi\u1ec7p li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n th\u00f4ng qua tin nh\u1eafn v\u0103n b\u1ea3n, \u00e2m thanh v\u00e0 video.<\/p><p>\u2013 T\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 g\u1eafn k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng: V\u1edbi WhatsApp, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o k\u00eanh giao ti\u1ebfp tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ea1o s\u1ef1 g\u1ea7n g\u0169i v\u00e0 t\u1ea1o ni\u1ec1m tin.<\/p><p>\u2013 X\u00e2y d\u1ef1ng h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng: WhatsApp cho ph\u00e9p doanh nghi\u1ec7p l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng, bao g\u1ed3m s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 v\u00e0 l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n, gi\u00fap t\u0103ng c\u01b0\u1eddng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng.<\/p><p>\u2013 Ti\u1ebft ki\u1ec7m chi ph\u00ed: So v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng truy\u1ec1n th\u1ed1ng kh\u00e1c nh\u01b0 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng ho\u1eb7c email, vi\u1ec7c s\u1eed d\u1ee5ng WhatsApp cho doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3m chi ph\u00ed li\u00ean l\u1ea1c.<\/p><h2>7 WhatsApp Business account features to use<\/h2><h3><strong>1. Quick replies<\/strong><\/h3><p>This feature allows businesses to create pre-prepared template replies to quickly respond to common customer questions.<\/p><h3><strong>2. Automatic away messages<\/strong><\/h3><p>This feature allows businesses to set automatic away messages to notify customers when staff are unavailable or outside working hours.<\/p><h3><strong>3. Customer labels and messages<\/strong><\/h3><p>This feature helps businesses categorize customers based on labels and message groups, creating convenience in managing customer information.<\/p><h3><strong>4. Catalog and collections<\/strong><\/h3><p>This feature allows businesses to create product catalogs and collections to display to customers through the WhatsApp app.<\/p><h3><strong>5. Catalog links<\/strong><\/h3><p>This feature allows businesses to share links to their product catalogs via WhatsApp, helping customers easily access and view product information.<\/p><h3><strong>6. Shopping cart<\/strong><\/h3><p>This feature allows customers to add products to a shopping cart and make payments conveniently through WhatsApp.<\/p><h3><strong>7. Broadcast advertising lists<\/strong><\/h3><p>This feature allows businesses to send advertising messages to a large customer list at once, creating marketing effectiveness and <a class=\"wpil_keyword_link\" href=\"https:\/\/dpsmedia.vn\/email-marketing-phuc-vu-tung-giai-doan-trong-qua-trinh-tuong-tac-voi-khach-hang\/\" title=\"interaction with customers.\" data-wpil-keyword-link=\"linked\" rel=\"nofollow noopener\" target=\"_blank\">interaction with customers.<\/a>.<\/p><h2>WhatsApp Business account vs WhatsApp Business API<\/h2><p>WhatsApp offers two options for businesses to use this app: WhatsApp Business account and WhatsApp Business API.<\/p><p>The WhatsApp Business account is a free version for small businesses and individuals. It can be used on mobile phones and provides basic features and tools to interact with customers.<\/p><p>WhatsApp Business API is a more advanced version designed for large businesses. This API allows advanced integration, creating custom applications, and integrating chatbots to automate business operations on WhatsApp.<\/p><h2>16 brands demonstrating how to use WhatsApp for business proficiently<\/h2><p>Below are 16 brands that have used WhatsApp for different business purposes:<\/p><p>\u2013 <a class=\"wpil_keyword_link\" href=\"https:\/\/dpsmedia.vn\/tro-ly-tri-tue-nhan-tao-cua-klarna-thuc-hien-cong-viec-tuong-duong-700-nhan-vien-dich-vu-khach-hang-ho-tro-dang-kinh-ngac-cua-klarna\/\" title=\"Customer service\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"88\" rel=\"nofollow noopener\" target=\"_blank\">Customer service<\/a>: Grab, Vietnam Airlines.<br>\n\u2013 D\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh: Techcombank, VPBank.<br>\n\u2013 Chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb: Lazada, Shopee.<br>\n\u2013 Nh\u00e2n s\u1ef1: Unilever, VinGroup.<br>\n\u2013 K\u1ebft n\u1ed1i th\u1ecb tr\u01b0\u1eddng: Masan Group, The Coffee House.<\/p><h2><strong>How will you use WhatsApp for business?<\/strong><\/h2><p>Using WhatsApp for business can bring many benefits for customer interaction, product advertising, and brand building. You can leverage WhatsApp Business features and design suitable campaigns to achieve your business goals. Explore and apply WhatsApp for your business today!<\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 20px);\r\n        }\r\n        .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n            \r\n            max-width: 150px;\r\n        }\r\n        .lwrp .lwrp-list-item img{\r\n            max-width: 100%;\r\n            height: auto;\r\n            object-fit: cover;\r\n            aspect-ratio: 1 \/ 1;\r\n        }\r\n        .lwrp .lwrp-list-item.lwrp-empty-list-item{\r\n            background: initial !important;\r\n        }\r\n        .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n        .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n            \r\n            \r\n            \r\n            \r\n        }@media screen and (max-width: 480px) {\r\n            .lwrp.link-whisper-related-posts{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-title{\r\n                \r\n                \r\n            }.lwrp .lwrp-description{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-multi-container{\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-multi-container ul.lwrp-list{\r\n                margin-top: 0px;\r\n                margin-bottom: 0px;\r\n                padding-top: 0px;\r\n                padding-bottom: 0px;\r\n            }\r\n            .lwrp .lwrp-list-double,\r\n            .lwrp .lwrp-list-triple{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-row-container{\r\n                justify-content: initial;\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n                \r\n                max-width: initial;\r\n            }\r\n            .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n            .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n                \r\n                \r\n                \r\n                \r\n            };\r\n        }<\/style>\r\n<div id=\"link-whisper-related-posts-widget\" class=\"link-whisper-related-posts lwrp\">\r\n            <div class=\"lwrp-title\">Related Posts<\/div>    \r\n        <div class=\"lwrp-list-container\">\r\n                                <div class=\"lwrp-list lwrp-list-row-container lwrp-list-double-row\">\r\n                <div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/tiktok-studio-vs-capcut-which-is-the-better-editing-software\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">TikTok Studio vs Capcut: Which is the better editing software?<\/span><\/a><\/div><div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/what-does-shopee-account-locked-with-code-f02-mean-how-long-until-it-can-be-unlocked-and-how-to-fix-it\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">What is Shopee account locked with F02? 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D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng WhatsApp cho doanh nghi\u1ec7p:\u2013 Giao ti\u1ebfp nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i: [&hellip;]<\/p>","protected":false},"author":1,"featured_media":25035,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,1187],"tags":[],"class_list":["post-25034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","category-xay-dung-thuong-hieu"],"acf":[],"rankmath_keywords":{"primary":"","secondary":[""]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"","seo_keywords":{"primary":"","secondary":[""]},"_links":{"self":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/25034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/comments?post=25034"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/25034\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media\/25035"}],"wp:attachment":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media?parent=25034"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/categories?post=25034"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/tags?post=25034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}