{"id":23968,"date":"2026-08-16T21:02:43","date_gmt":"2026-08-16T14:02:43","guid":{"rendered":"https:\/\/dps.media\/dung-zalo-oa-mien-phi-de-giu-lien-lac-voi-khach-hang-tiem-nang\/"},"modified":"2026-08-16T21:02:43","modified_gmt":"2026-08-16T14:02:43","slug":"use-free-zalo-oa-to-keep-in-touch-with-potential-customers","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/use-free-zalo-oa-to-keep-in-touch-with-potential-customers\/","title":{"rendered":"Use Zalo OA for Free: 5 Cost-Effective Customer Care Strategies for SMEs in 2026"},"content":{"rendered":"<p>Trong b\u1ed1i c\u1ea3nh chi ph\u00ed qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn ng\u00e0y c\u00e0ng \u0111\u1eaft \u0111\u1ecf, vi\u1ec7c t\u00ecm ki\u1ebfm m\u1ed9t k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebft ki\u1ec7m ng\u00e2n s\u00e1ch l\u00e0 b\u00e0i to\u00e1n s\u1ed1ng c\u00f2n \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf (SMEs). R\u1ea5t nhi\u1ec1u ch\u1ee7 shop b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 b\u1eb1ng c\u00e1ch <a href=\"https:\/\/dps.media\/en\/use-free-zalo-oa-to-keep-in-touch-with-potential-customers\/\">d\u00f9ng Zalo OA mi\u1ec5n ph\u00ed<\/a> \u0111\u1ec3 gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, nh\u01b0ng l\u1ea1i nhanh ch\u00f3ng b\u1ecf cu\u1ed9c v\u00ec ch\u01b0a n\u1eafm r\u00f5 gi\u1edbi h\u1ea1n t\u00ednh n\u0103ng v\u00e0 quy tr\u00ecnh v\u1eadn h\u00e0nh t\u1ed1i \u01b0u.<\/p><p>Th\u1ef1c t\u1ebf, ngay c\u1ea3 \u1edf g\u00f3i tr\u1ea3i nghi\u1ec7m mi\u1ec5n ph\u00ed, Zalo Official Account v\u1eabn cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c c\u00f4ng c\u1ee5 c\u1ed1t l\u00f5i \u0111\u1ec3 b\u1ea1n t\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u chuy\u00ean nghi\u1ec7p, qu\u1ea3n l\u00fd d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft l\u1eadp lu\u1ed3ng ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c chi\u1ebfn gi\u00fap b\u1ea1n khai th\u00e1c tri\u1ec7t \u0111\u1ec3 100% s\u1ee9c m\u1ea1nh c\u1ee7a trang Zalo OA kh\u00f4ng t\u1ed1n m\u1ed9t \u0111\u1ed3ng chi ph\u00ed duy tr\u00ec.<\/p><h2>1. Hi\u1ec3u \u0111\u00fang quy\u1ec1n h\u1ea1n v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a g\u00f3i Zalo OA mi\u1ec5n ph\u00ed<\/h2><p>Zalo ph\u00e2n chia t\u00e0i kho\u1ea3n doanh nghi\u1ec7p th\u00e0nh c\u00e1c h\u1ea1n m\u1ee9c r\u00f5 r\u00e0ng: G\u00f3i D\u00f9ng th\u1eed (mi\u1ec5n ph\u00ed), G\u00f3i N\u00e2ng cao v\u00e0 G\u00f3i Premium. Khi s\u1eed d\u1ee5ng phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed, doanh nghi\u1ec7p \u0111\u01b0\u1ee3c c\u1ea5p c\u00e1c quy\u1ec1n l\u1ee3i c\u01a1 b\u1ea3n:<\/p><ul>\n<li>G\u1eedi t\u1ed1i \u0111a m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng tin nh\u1eafn Broadcast h\u00e0ng th\u00e1ng \u0111\u1ebfn t\u1ec7p ng\u01b0\u1eddi \u0111\u00e3 b\u1ea5m Quan t\u00e2m OA.<\/li>\n<li>Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp 1:1 kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng tin nh\u1eafn v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng nh\u1eafn tin t\u1edbi trang trong v\u00f2ng 48 gi\u1edd \u0111\u1ea7u ti\u00ean.<\/li>\n<li>Truy c\u1eadp h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb b\u00e0i vi\u1ebft, xem th\u1ed1ng k\u00ea t\u01b0\u01a1ng t\u00e1c v\u00e0 qu\u1ea3n l\u00fd danh s\u00e1ch ng\u01b0\u1eddi theo d\u00f5i.<\/li>\n<\/ul><p>N\u1eafm r\u00f5 \u201clu\u1eadt ch\u01a1i\u201d n\u00e0y gi\u00fap b\u1ea1n ch\u1ee7 \u0111\u1ed9ng ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, t\u1eadp trung v\u00e0o vi\u1ec7c k\u00edch ho\u1ea1t kh\u00e1ch h\u00e0ng nh\u1eafn tin tr\u01b0\u1edbc thay v\u00ec ch\u1edd \u0111\u1ee3i g\u1eedi tin h\u00e0ng lo\u1ea1t th\u1ee5 \u0111\u1ed9ng.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2026\/08\/dung_zalo_oa_mien_phi_5_cach_c_img2_1786888714860.png\" alt=\"d\u00f9ng zalo oa mi\u1ec5n ph\u00ed\" style=\"display:block; margin:20px auto; max-width:100%; height:auto;\" title=\"\"><\/p><h2>2. Thi\u1ebft l\u1eadp l\u1eddi ch\u00e0o t\u1ef1 \u0111\u1ed9ng v\u00e0 ph\u00e2n lo\u1ea1i tag kh\u00e1ch h\u00e0ng ngay khi t\u01b0\u01a1ng t\u00e1c<\/h2><p>\u1ea4n t\u01b0\u1ee3ng ban \u0111\u1ea7u quy\u1ebft \u0111\u1ecbnh h\u01a1n 70% kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n ng\u01b0\u1eddi mua. Ngay trong trang qu\u1ea3n tr\u1ecb <a href=\"https:\/\/oa.zalo.me\/\" target=\"_blank\" rel=\"noopener nofollow\">n\u1ec1n t\u1ea3ng Zalo Official Account<\/a>, b\u1ea1n c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t t\u00ednh n\u0103ng L\u1eddi ch\u00e0o t\u1ef1 \u0111\u1ed9ng ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed.<\/p><p>K\u1ecbch b\u1ea3n l\u1eddi ch\u00e0o n\u00ean ng\u1eafn g\u1ecdn, th\u00e2n thi\u1ec7n v\u00e0 \u0111i k\u00e8m menu \u0111i\u1ec1u h\u01b0\u1edbng nhanh: <em>\u201cC\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 k\u1ebft n\u1ed1i v\u1edbi ch\u00fang t\u00f4i! Vui l\u00f2ng ch\u1ecdn nhu c\u1ea7u: 1. Xem b\u1ea3ng gi\u00e1, 2. T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, 3. H\u1ed7 tr\u1ee3 b\u1ea3o h\u00e0nh\u201d<\/em>. \u0110\u1ed3ng th\u1eddi, h\u00e3y t\u1eadn d\u1ee5ng t\u00ednh n\u0103ng g\u1eafn th\u1ebb (Tag) v\u00e0 th\u00eam ghi ch\u00fa cho t\u1eebng kh\u00e1ch h\u00e0ng (v\u00ed d\u1ee5: <em>Kh\u00e1ch h\u1ecfi Sofa<\/em>, <em>Kh\u00e1ch VIP<\/em>, <em>Ch\u1edd c\u1ecdc<\/em>) \u0111\u1ec3 \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n kh\u00f4ng bao gi\u1edd b\u1ecb nh\u1ea7m l\u1eabn d\u1eef li\u1ec7u.<\/p><h2>3. X\u00e2y d\u1ef1ng ph\u1ec5u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng tin nh\u1eafn 1:1 trong khung 48 gi\u1edd<\/h2><p>Quy \u0111\u1ecbnh c\u1ee7a Zalo cho ph\u00e9p doanh nghi\u1ec7p chat 1:1 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed v\u00e0 kh\u00f4ng gi\u1edbi h\u1ea1n n\u1ed9i dung v\u1edbi kh\u00e1ch h\u00e0ng trong v\u00f2ng 48 gi\u1edd k\u1ec3 t\u1eeb tin nh\u1eafn g\u1ea7n nh\u1ea5t c\u1ee7a h\u1ecd. \u0110\u00e2y ch\u00ednh l\u00e0 \u201cth\u1eddi \u0111i\u1ec3m v\u00e0ng\u201d \u0111\u1ec3 t\u01b0 v\u1ea5n chuy\u00ean s\u00e2u v\u00e0 ch\u1ed1t \u0111\u01a1n.<\/p><p>V\u00ed d\u1ee5 th\u1ef1c t\u1ebf t\u1ea1i <em>M\u1ed9c Gia Interior<\/em>: Sau khi kh\u00e1ch qu\u00e9t m\u00e3 Zalo t\u1ea1i showroom, nh\u00e2n vi\u00ean l\u1eadp t\u1ee9c g\u1eedi catalogue \u0111i\u1ec7n t\u1eed v\u00e0 h\u00ecnh \u1ea3nh th\u1ef1c t\u1ebf c\u00f4ng tr\u00ecnh ngay tr\u00ean c\u1eeda s\u1ed5 chat Zalo trong 10 ph\u00fat \u0111\u1ea7u. B\u1eb1ng c\u00e1ch duy tr\u00ec h\u1ed9i tho\u1ea1i li\u00ean t\u1ee5c trong 48 gi\u1edd v\u00e0 gi\u1ea3i \u0111\u00e1p nhanh m\u1ecdi th\u1eafc m\u1eafc, shop \u0111\u00e3 t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t h\u1ee3p \u0111\u1ed3ng th\u00eam 28.5% m\u00e0 kh\u00f4ng ph\u1ea3i t\u1ed1n th\u00eam b\u1ea5t k\u1ef3 chi ph\u00ed g\u1eedi tin nh\u1eafn ZNS n\u00e0o.<\/p><h2>4. K\u1ebft h\u1ee3p m\u00e3 QR Code v\u00e0 Zalo Mini App \u0111\u1ec3 gi\u1eef ch\u00e2n t\u1ec7p kh\u00e1ch trung th\u00e0nh<\/h2><p>\u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a l\u01b0\u1ee3ng ng\u01b0\u1eddi li\u00ean h\u1ec7 tr\u00ean Zalo OA mi\u1ec5n ph\u00ed, h\u00e3y ph\u1ee7 s\u00f3ng m\u00e3 QR \u1edf kh\u1eafp m\u1ecdi n\u01a1i:<\/p><ul>\n<li>G\u1eafn m\u00e3 QR tr\u1ef1c ti\u1ebfp tr\u00ean namecard, bao b\u00ec s\u1ea3n ph\u1ea9m, h\u00f3a \u0111\u01a1n mua h\u00e0ng k\u00e8m l\u1eddi k\u00eau g\u1ecdi qu\u00e9t m\u00e3 nh\u1eadn \u01b0u \u0111\u00e3i.<\/li>\n<li>T\u00edch h\u1ee3p ti\u1ec7n \u00edch Zalo Chat tr\u1ef1c ti\u1ebfp l\u00ean website b\u00e1n h\u00e0ng \u0111\u1ec3 kh\u00e1ch nh\u1ea5n v\u00e0o l\u00e0 m\u1edf ngay khung chat Zalo c\u00e1 nh\u00e2n.<\/li>\n<li>K\u1ebft n\u1ed1i Zalo Mini App d\u1ea1ng nh\u1eb9 \u0111\u1ec3 kh\u00e1ch h\u00e0ng tra c\u1ee9u ti\u1ebfn \u0111\u1ed9 b\u1ea3o h\u00e0nh, l\u1ecbch h\u1eb9n ho\u1eb7c t\u00edch l\u0169y \u0111i\u1ec3m th\u01b0\u1edfng m\u1ed9t c\u00e1ch ti\u1ec7n l\u1ee3i.<\/li>\n<\/ul><h2>5. L\u00ean k\u1ebf ho\u1ea1ch n\u00e2ng c\u1ea5p h\u1ea1n m\u1ee9c th\u00f4ng minh khi quy m\u00f4 kh\u00e1ch h\u00e0ng t\u0103ng tr\u01b0\u1edfng<\/h2><p>G\u00f3i mi\u1ec5n ph\u00ed l\u00e0 b\u01b0\u1edbc \u0111\u1ec7m l\u00fd t\u01b0\u1edfng cho c\u00e1c h\u1ed9 kinh doanh ho\u1eb7c doanh nghi\u1ec7p giai \u0111o\u1ea1n kh\u1edfi \u0111\u1ed9ng (d\u01b0\u1edbi 500 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean). Khi t\u1ec7p kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t m\u1ed1c h\u00e0ng ngh\u00ecn ng\u01b0\u1eddi v\u00e0 nhu c\u1ea7u t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u00f2i h\u1ecfi g\u1eedi h\u00e0ng lo\u1ea1t th\u00f4ng b\u00e1o ZNS, b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc n\u00e2ng c\u1ea5p l\u00ean g\u00f3i tr\u1ea3 ph\u00ed t\u01b0\u01a1ng \u1ee9ng.<\/p><p>Vi\u1ec7c n\u00e2ng c\u1ea5p \u0111\u00fang th\u1eddi \u0111i\u1ec3m s\u1ebd gi\u00fap t\u1ef7 l\u1ec7 sinh l\u1eddi tr\u00ean chi ph\u00ed (ROI) lu\u00f4n \u1edf m\u1ee9c cao nh\u1ea5t, tr\u00e1nh l\u00e3ng ph\u00ed ng\u00e2n s\u00e1ch khi quy m\u00f4 kinh doanh ch\u01b0a th\u1ef1c s\u1ef1 c\u1ea7n \u0111\u1ebfn c\u00e1c t\u00ednh n\u0103ng m\u1edf r\u1ed9ng.<\/p><p><img decoding=\"async\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2026\/08\/dung_zalo_oa_mien_phi_5_cach_c_img3_1786888835045.png\" alt=\"d\u00f9ng zalo oa mi\u1ec5n ph\u00ed\" style=\"display:block; margin:20px auto; max-width:100%; height:auto;\" title=\"\"><\/p><h2>\u0110\u1ed3ng h\u00e0nh c\u00f9ng DPS.MEDIA t\u1ed1i \u01b0u h\u00f3a chuy\u1ec3n \u0111\u1ed5i Zalo Marketing to\u00e0n di\u1ec7n<\/h2><p>V\u1eadn h\u00e0nh Zalo OA kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1edf trang v\u00e0 \u0111\u0103ng b\u00e0i, m\u00e0 \u0111\u00f2i h\u1ecfi chi\u1ebfn l\u01b0\u1ee3c x\u00e2y d\u1ef1ng ph\u1ec5u ti\u1ebfp c\u1eadn, k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u1eb1ng AI v\u00e0 t\u1ed1i \u01b0u chuy\u1ec3n \u0111\u1ed5i \u0111a k\u00eanh b\u00e0i b\u1ea3n. \u0110\u1ed9i ng\u0169 chuy\u00ean gia t\u1ea1i DPS.MEDIA lu\u00f4n s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p SMEs \u0111\u1ec3 khai ph\u00e1 t\u1ed1i \u0111a ti\u1ec1m n\u0103ng kinh doanh tr\u00ean n\u1ec1n t\u1ea3ng Zalo.<\/p><p>Ch\u00fang t\u00f4i cung c\u1ea5p h\u1ec7 sinh th\u00e1i <a href=\"https:\/\/dps.media\/en\/\">d\u1ecbch v\u1ee5 Digital Marketing to\u00e0n di\u1ec7n t\u1ea1i DPS.MEDIA<\/a> t\u1eeb t\u01b0 v\u1ea5n \u0111\u0103ng k\u00fd x\u00e1c th\u1ef1c t\u00edch v\u00e0ng Zalo OA, thi\u1ebft k\u1ebf giao di\u1ec7n nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u s\u1ed1, t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng n8n t\u1ef1 \u0111\u1ed9ng h\u00f3a cho \u0111\u1ebfn tri\u1ec3n khai chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o Zalo Ads t\u1ed1i \u01b0u chi ph\u00ed.<\/p><p>Li\u00ean h\u1ec7 ngay v\u1edbi DPS.MEDIA \u0111\u1ec3 nh\u1eadn t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p Zalo Marketing chuy\u00ean s\u00e2u:<\/p><ul>\n<li><strong>Office address:<\/strong> 56 Nguyen Dinh Chieu, Tan Dinh Ward, District 1, Ho Chi Minh City<\/li>\n<li><strong>Support Hotline\/Zalo:<\/strong> <strong>0961545445<\/strong><\/li>\n<li><strong>Official website:<\/strong> <a href=\"https:\/\/dps.media\/en\/\">https:\/\/dps.media<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Detailed guide on how to use Zalo OA for free to stay connected, nurture customers, and increase the automatic conversion rate for small and medium-sized enterprises (SMEs).<\/p>","protected":false},"author":0,"featured_media":40239,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1635,86],"tags":[835],"class_list":["post-23968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","category-zalo-marketing","tag-zalo-oa"],"acf":[],"rankmath_keywords":{"primary":"d\u00f9ng zalo oa mi\u1ec5n ph\u00ed, zalo oa mi\u1ec5n ph\u00ed, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng zalo oa mi\u1ec5n ph\u00ed, zalo marketing smes","secondary":["zalo oa mi\u1ec5n ph\u00ed","ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng zalo oa mi\u1ec5n ph\u00ed","zalo marketing smes"]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"d\u00f9ng zalo oa mi\u1ec5n ph\u00ed, zalo oa mi\u1ec5n ph\u00ed, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng zalo oa mi\u1ec5n ph\u00ed, zalo marketing smes","seo_keywords":{"primary":"d\u00f9ng zalo oa mi\u1ec5n ph\u00ed, zalo oa mi\u1ec5n ph\u00ed, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng zalo oa mi\u1ec5n ph\u00ed, zalo marketing smes","secondary":["zalo oa mi\u1ec5n ph\u00ed","ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng zalo oa mi\u1ec5n ph\u00ed","zalo marketing smes"]},"_links":{"self":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/23968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/comments?post=23968"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/posts\/23968\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media\/40239"}],"wp:attachment":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media?parent=23968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/categories?post=23968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/tags?post=23968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}