{"id":23436,"date":"2025-05-24T12:29:20","date_gmt":"2025-05-24T05:29:20","guid":{"rendered":"https:\/\/dps.media\/quy-trinh-cham-soc-khach-hang-chuyen-nghiep-tai-dps-media\/"},"modified":"2025-05-24T12:29:23","modified_gmt":"2025-05-24T05:29:23","slug":"professional-customer-care-process-at-dps-media","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/professional-customer-care-process-at-dps-media\/","title":{"rendered":"Professional customer care process at DPS.MEDIA"},"content":{"rendered":"

At DPS.MEDIA, we understand that a professional customer care process not only retains current customers but also opens the door to dozens of new business opportunities for the company.<\/strong> According to data from HubSpot, up to 93% of customers are willing to buy again from businesses with dedicated customer care services.<\/em>.This raises the question: Has your business optimized its customer care process?<\/em><\/p>

The customer care process at DPS.MEDIA is designed as a seamless experience chain<\/strong>, from receiving needs, personalizing solutions, monitoring effectiveness to post-implementation support. Each step puts the customer at the center, ensuring all inquiries are responded to promptly, every issue has a clear solution<\/em>.<\/p>

The key highlight is that we apply digital technology and systematize the process<\/strong> to minimize information omissions and simultaneously speed up request resolution by up to 40%<\/em> compared to the traditional model. Customers therefore always feel secure, transparent, and proactive in every project implemented.<\/em><\/p>

Experience in executing over 300 Digital Marketing projects for SMEs enables DPS.MEDIA to continuously improve and update the customer care process. We believe that a methodical process, Professionalism and dedication are the \u201cgolden keys\u201d to building lasting trust in today\u2019s digital competitive environment.<\/a>.<\/strong><\/p>

If you want to optimize investment efficiency and elevate customer experience<\/em>, choose a professional customer care process starting today \u2013 because customer satisfaction is the solid foundation for your business\u2019s future growth.<\/strong>
\"Customer<\/p>

Customer request reception and processing procedure at DPS.MEDIA<\/h2>

Receiving requests \u2013 The foundation for personalized experiences<\/h3>

At DPS.MEDIA, every customer request is recorded across multiple channels<\/strong>: phone, email, website, social networks. According to research by Harvard Business Review<\/em>, an effective customer onboarding process increases satisfaction by 45% and optimizes the experience. We apply the principle of responding within 1 hour<\/strong> \u2013 a commitment to transparency and proactivity, inspired by modern international customer care models.\n<\/p>

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Ph\u00e2n lo\u1ea1i & X\u1eed l\u00fd: \u0110\u1ecbnh v\u1ecb v\u1ea5n \u0111\u1ec1, \u0111\u1ec1 xu\u1ea5t\u2063 gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o<\/h3>

After receiving, the request is immediately categorized<\/strong> by service group (online advertising, SEO, content management, etc.). Our consultants will proactively contact the customer to verify information, in order to ensure authenticity and consistency<\/strong>.V\u00ed \u200bd\u1ee5, d\u1ef1\u2063 \u00e1n \u2063cho doanh nghi\u1ec7p b\u00e1n\u2062 l\u1ebb \u1ea9m \u200dth\u1ef1c \u2064g\u1ea7n \u0111\u00e2y \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u00fang t\u00f4i x\u1eed l\u00fd qua\u200d ba l\u1edbp chuy\u00ean m\u00f4n: \u200dDemo gi\u1ea3i \u2064ph\u00e1p \u2013 Ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch\u200d h\u00e0ng m\u1ee5c ti\u00eau \u2013 \u0110\u1ec1 xu\u1ea5t b\u1ed5 \u2064sung ng\u00e2n s\u00e1ch\u2063 truy\u1ec1n th\u00f4ng.\u200d K\u1ebft h\u1ee3p l\u00fd\u200b thuy\u1ebft \u201cCustomer Journey Mapping\u201d (Gartner,2023),ch\u00fang \u200bt\u00f4i li\u00ean \u200dt\u1ee5c c\u1eadp nh\u1eadt quy tr\u00ecnh x\u1eed l\u00fd \u0111\u1ec3 th\u00edch nghi v\u1edbi t\u1eebng ng\u00e0nh\u200b h\u00e0ng \u0111\u1eb7c\u2063 th\u00f9.\n<\/p>

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\u0110\u1ed1i s\u00e1nh ph\u1ea3n \u2063h\u1ed3i & \u2063\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 sau h\u1ed7 tr\u1ee3<\/h3>

To ensure every feedback is recorded and improved daily, DPS.MEDIA implements a request reconciliation table and customer satisfaction assessment<\/strong> after each support session.\n<\/p>\n\n\n\n\n\n\n
Response time<\/th>\nSatisfaction rate<\/th>\nPopular request types<\/th>\n<\/tr>\n<\/thead>\n
Under 1 hour<\/td>\n96%<\/td>\nFacebook Ads, Website SEO<\/td>\n<\/tr>\n
1-4 hours<\/td>\n91%<\/td>\nLanding Page Design<\/td>\n<\/tr>\n
Within the day<\/td>\n87%<\/td>\nComprehensive strategy consulting<\/td>\n<\/tr>\n<\/tbody>\n<\/table>