{"id":23436,"date":"2025-05-24T12:29:20","date_gmt":"2025-05-24T05:29:20","guid":{"rendered":"https:\/\/dps.media\/quy-trinh-cham-soc-khach-hang-chuyen-nghiep-tai-dps-media\/"},"modified":"2025-05-24T12:29:23","modified_gmt":"2025-05-24T05:29:23","slug":"professional-customer-care-process-at-dps-media","status":"publish","type":"post","link":"https:\/\/dps.media\/en\/professional-customer-care-process-at-dps-media\/","title":{"rendered":"Professional customer care process at DPS.MEDIA"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p> At DPS.MEDIA, we understand that <strong>a professional customer care process not only retains current customers but also opens the door to dozens of new business opportunities for the company.<\/strong> According to data from HubSpot, up to <em>93% of customers are willing to buy again from businesses with dedicated customer care services.<\/em>.This raises the question: <em>Has your business optimized its customer care process?<\/em><\/p><p><strong>The customer care process at DPS.MEDIA is designed as a seamless experience chain<\/strong>, from receiving needs, personalizing solutions, monitoring effectiveness to post-implementation support. Each step puts the customer at the center, ensuring all inquiries are responded to promptly, <em>every issue has a clear solution<\/em>.<\/p><p>The key highlight is that <strong>we apply digital technology and systematize the process<\/strong> to minimize information omissions and simultaneously speed up request resolution by up to <em>40%<\/em> compared to the traditional model. <em>Customers therefore always feel secure, transparent, and proactive in every project implemented.<\/em><\/p><p>Experience in executing over 300 Digital Marketing projects for SMEs enables DPS.MEDIA to continuously improve and update the customer care process. <strong>We believe that a methodical process, <a href=\"https:\/\/dps.media\/en\/\" rel=\"nofollow\">Professionalism and dedication are the \u201cgolden keys\u201d to building lasting trust in today\u2019s digital competitive environment.<\/a>.<\/strong><\/p><p>If you want to <em>optimize investment efficiency and elevate customer experience<\/em>, choose a professional customer care process starting today \u2013 because <strong>customer satisfaction is the solid foundation for your business\u2019s future growth.<\/strong><br><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/ang-02.jpg\" alt=\"Customer request reception and handling process at DPS.MEDIA\" title=\"\"><\/p><h2 id=\"quy-trinh-tiep-nhan-va-xu-ly-yeu-cau-khach-hang-tai-dps-media\">Customer request reception and processing procedure at DPS.MEDIA<\/h2><h3>Receiving requests \u2013 The foundation for personalized experiences<\/h3><p>At DPS.MEDIA, every customer request is recorded <strong>across multiple channels<\/strong>: phone, email, website, social networks. According to research by <em>Harvard Business Review<\/em>, an effective customer onboarding process increases satisfaction by 45% and optimizes the experience. We apply the principle of <strong>responding within 1 hour<\/strong> \u2013 a commitment to transparency and proactivity, inspired by modern international customer care models.\n<\/p><div style=\"margin-bottom: 16px;\"><\/div><h3>Classification &amp; Processing: Problem localization, creative solution proposal<\/h3><p>After receiving, the request is <strong>immediately categorized<\/strong> by service group (online advertising, SEO, content management, etc.). Our consultants will proactively contact the customer to verify information, in order to <strong>ensure authenticity and consistency<\/strong>.For example, a recent project for a food retail business was handled by us through three layers of expertise: Solution demo \u2013 Target customer behavior analysis \u2013 Media budget supplement proposal. Combining the \u201cCustomer Journey Mapping\u201d theory (Gartner, 2023), we continuously update processing procedures to adapt to each specific industry.\n<\/p><div style=\"margin-bottom: 16px;\"><\/div><h3>Feedback Comparison &amp; Post-support Effectiveness Evaluation<\/h3><p>To ensure every feedback is recorded and improved daily, DPS.MEDIA implements a <strong>request reconciliation table and customer satisfaction assessment<\/strong> after each support session.\n<\/p><table class=\"wp-list-table widefat striped\">\n<thead>\n<tr>\n<th>Response time<\/th>\n<th>Satisfaction rate<\/th>\n<th>Popular request types<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Under 1 hour<\/td>\n<td>96%<\/td>\n<td>Facebook Ads, Website SEO<\/td>\n<\/tr>\n<tr>\n<td>1-4 hours<\/td>\n<td>91%<\/td>\n<td>Landing Page Design<\/td>\n<\/tr>\n<tr>\n<td>Within the day<\/td>\n<td>87%<\/td>\n<td>Comprehensive strategy consulting<\/td>\n<\/tr>\n<\/tbody>\n<\/table><ul>\n<li><strong>Regular reconciliation<\/strong> with the service checklist to avoid missing any requests.<\/li>\n<li>Apply <strong>internal data measurement tools<\/strong> to optimize processing efficiency.<\/li>\n<li>101% is committed to information security and accompanying SME businesses at every stage of development.<\/li>\n<\/ul><p><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/-hieu2.jpg\" alt=\"Building sustainable relationships with customers through effective communication\" title=\"\"><\/p><h2 id=\"xay-dung-moi-quan-he-ben-vung-voi-khach-hang-thong-qua-giao-tiep-hieu-qua\">Building sustainable customer relationships through effective communication<\/h2><h3>Transparent communication, quick response \u2013 core factors in customer retention<\/h3><p>DPS.MEDIA not only considers communication as a process of conveying information, but also as the art of creating experiences and understanding customers at every touchpoint. According to Harvard Business Review research, over 70% of customer loyalty comes from how businesses communicate during the care process. We maintain special standards through:<\/p><ul style=\"margin-left: 24px;\">\n<li><strong>Content personalization:<\/strong> Scripts, messages, greetings... are all tailored to each industry and need.<\/li>\n<li><strong>response within 30 minutes:<\/strong> DPS.MEDIA commits to response speed, eliminating the \u201cforgotten\u201d status \u2013 a factor that strongly affects the digital customer experience.<\/li>\n<li><strong>Transparent and proactive reporting:<\/strong> Customers clearly understand all campaign metrics, not passively waiting.<\/li>\n<\/ul><h3>Applying technology, increasing satisfaction through Omni-channel<\/h3><p>Based on recent consulting practices for F&amp;B and fashion businesses, DPS.MEDIA uses an Omni-channel system, integrating email, Zalo, website, and social networks to ensure all customer requests are recorded \u2013 regardless of the channel chosen. A case study from beverage brand G.* in Q1\/2024 clearly demonstrated this when in just 2 weeks, negative feedback decreased by 53% thanks to timely communication across multiple platforms.<\/p><table class=\"wp-block-table is-style-stripes\">\n<thead>\n<tr>\n<th>Communication Channel<\/th>\n<th>Average Response Time<\/th>\n<th>Satisfaction Rate (%)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Website Live-chat<\/td>\n<td>8 minutes<\/td>\n<td>96<\/td>\n<\/tr>\n<tr>\n<td>Messenger<\/td>\n<td>12 minutes<\/td>\n<td>92<\/td>\n<\/tr>\n<tr>\n<td>Email<\/td>\n<td>24 minutes<\/td>\n<td>89<\/td>\n<\/tr>\n<\/tbody>\n<\/table><h3>Building trust based on two-way dialogue and continuous learning<\/h3><p>A major difference at DPS.MEDIA is that throughout the care process, we not only communicate one-way but also proactively listen, conduct regular surveys, and gather feedback from customers to optimize services each month. Customer care expert Jeanne Bliss once emphasized: \u201cWhen businesses continuously improve based on direct feedback, trust and engagement are sustainably strengthened.\u201d This is the philosophy that keeps the customer journey for SMEs at DPS.MEDIA always refreshed, updated, and relevant to the times.<br><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/a-gi-1.jpg8315.jpg\" alt=\"Providing personalized solutions for each customer\" title=\"\"><\/p><h2 id=\"cung-cap-giai-phap-ca-nhan-hoa-cho-tung-khach-hang\">Providing personalized solutions for each customer<\/h2><p>Hello! How can I assist you today?<br><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/TNLD5N.jpg\" alt=\"Continuous evaluation and improvement of customer care processes\" title=\"\"><\/p><h2 id=\"danh-gia-va-cai-tien-quy-trinh-cham-soc-khach-hang-lien-tuc\">Continuous evaluation and improvement of customer care processes<\/h2><h3>Constant change \u2013 The key to excellent customer experience<\/h3><p>From our experience working with over 5,400 SMEs at DPS.MEDIA, we have realized: <strong>evaluating and improving the customer care process<\/strong> is not only a periodic task, but also a strategic priority. According to <em>Harvard Business Review<\/em>, businesses that continuously optimize their service processes can increase customer retention rates by up to 25%. We regularly conduct post-project surveys and connect with customers through multiple channels (Zalo, Facebook, email, hotline) to ensure all feedback is heard and turned into practical action.\n<\/p><h3>Effective practice with ClearSkin Clinic case study<\/h3><p>\n<strong>Case Study:<\/strong> When implementing a customer care solution for ClearSkin Clinic\u2014a beauty center in Ho Chi Minh City\u2014ensuring personalization was the key factor. The DPS.MEDIA customer care team applied the NPS (Net Promoter Score) each quarter to measure satisfaction, combined with <strong>a 5-step process:<\/strong>\n<\/p><ul style=\"margin-left:20px;\">\n<li><strong>Receive feedback<\/strong> quickly via chatbot\/direct customer service<\/li>\n<li><strong>Data Analysis<\/strong> &amp; shaping customer insights<\/li>\n<li><strong>Personalized feedback<\/strong> within 24h<\/li>\n<li><strong>Optimize the process<\/strong> based on actual feedback<\/li>\n<li><strong>Periodic retraining<\/strong> for customer service staff<\/li>\n<\/ul><table class=\"wp-list-table widefat striped\">\n<thead>\n<tr>\n<th>Step<\/th>\n<th>Results achieved<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>receive<\/td>\n<td>90% of customers are satisfied with response speed<\/td>\n<\/tr>\n<tr>\n<td>Analysis &amp; Feedback<\/td>\n<td>NPS score increased from 45 to 78 after 2 quarters<\/td>\n<\/tr>\n<tr>\n<td>Optimization &amp; Training<\/td>\n<td>Reduced 35% of repeated errors in customer support<\/td>\n<\/tr>\n<\/tbody>\n<\/table><p>Instead of viewing improvement as an \u201coccasional\u201d action, the DPS.MEDIA team sees it as a dynamic process \u2013 constantly updating, experimenting, and learning from successful models worldwide and in Vietnam. According to expert Pauline Brown (<em>Mastering the Art of Customer experience<\/em>) the real art lies in flexible transformation, leveraging data and multi-dimensional perspectives. DPS.MEDIA confidently creates a professional customer service process, continuously improving every moment of customer interaction.\n<\/p><p><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/-la-gi.jpg6831.jpg\" alt=\"Using technology to enhance the customer experience\" title=\"\"><\/p><h2 id=\"su-dung-cong-nghe-de-nang-cao-trai-nghiem-khach-hang\">Using technology to enhance customer experience<\/h2><h3>Proactive customers, personalized brands<\/h3><p>DPS.MEDIA finds that <strong>customer experience in the digital age<\/strong> has shifted from \u201dlisten and serve\u201d to \u201cproactively accompany\u201d. Technology is the key for SME brands to create continuous personalized touchpoints. According to Gartner research (2023), chatbots and AI systems have helped reduce response time by up to 40%, but more impressive is the ability to understand context and behavior, thereby proposing the most suitable solutions.\n<\/p><ul>\n<li><strong>Multi-platform chatbot support:<\/strong> customers take less than 15 seconds to connect and receive personalized advice based on purchase history.<\/li>\n<li><strong>Big data integrated CRM system:<\/strong> Track &amp; analyze customer journeys across all channels with a visual dashboard.<\/li>\n<li><strong>Automation Marketing:<\/strong> Send offers at the right time based on actual events and behaviors, helping to increase conversion rates.<\/li>\n<\/ul><h3>Case Study: Real transformation through technology at DPS.MEDIA<\/h3><p>In 2023, DPS.MEDIA partnered with the Emvicio youth fashion chain to implement an integrated CRM automation system. After 6 months, <strong>the customer return rate increased by 281%<\/strong>,customers were satisfied with fast responses and personalized offer information. This aligns with the assessment of Dr. Tran Quoc Khanh (Digital Innovation Report, 2023):<em> \u201cTechnology does not replace emotions, but helps standardize &amp; replicate positive experiences for each individual.\u201d<\/em>\n<\/p><table class=\"wp-list-table widefat fixed striped\">\n<thead>\n<tr>\n<th>Application<\/th>\n<th>Benefit<\/th>\n<th>Implementation example<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Omnichannel chatbot<\/td>\n<td>Save time, automate interactions<\/td>\n<td>Product consultation on Facebook, Zalo, Website<\/td>\n<\/tr>\n<tr>\n<td>Smart CRM<\/td>\n<td>Personalization &amp; customer history storage<\/td>\n<td>Suggest previously ordered products, birthday offers<\/td>\n<\/tr>\n<tr>\n<td>Email Automation<\/td>\n<td>Send relevant content at the right time<\/td>\n<td>Notify coupons when customers abandon their cart<\/td>\n<\/tr>\n<\/tbody>\n<\/table><p>The combination of technology and proactive care creates a sustainable competitive advantage for small and medium businesses\u2014not only saving costs, but also building a long-term loyal customer base.\n<\/p><p><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/282-29.jpg6831.jpg\" alt=\"Training professional customer care staff\" title=\"\"><\/p><h2 id=\"dao-tao-nhan-vien-cham-soc-khach-hang-chuyen-nghiep\">Training professional customer care staff<\/h2><h3>Shaping in-depth customer care processes for SMEs<\/h3><p><strong>DPS.MEDIA<\/strong> build a customer-centric customer service staff training process, combining technology and service culture. Based on documents from <em>\u201cThe Nordstrom Way\u201d<\/em> and McKinsey reports, we identified 3 important factors:<\/p><ul style=\"margin-left:20px;\">\n<li><strong>Clearly understand customer profiles<\/strong> through data, helping to predict personalized service needs.<\/li>\n<li><strong>Omnichannel communication<\/strong> - staff are flexibly trained to use email, hotline, live chat to social media platforms.<\/li>\n<li><strong>Proactive complaint handling<\/strong>: Apply the principle of \u201cquick response \u2013 definitive resolution - deep reconnection\u201d to maintain satisfaction and increase loyalty.<\/li>\n<\/ul><h3>Outstanding case study: Optimizing service with real feedback<\/h3><p>An SME in the restaurant sector in Ho Chi Minh City once faced a customer complaint rate about response time of up to 32%. DPS.MEDIA implemented professional customer care training; after just 2 months, this rate dropped to below 5% thanks to the application of the \u201c4S\u201d quality control process.<\/p><table class=\"wp-block-table is-style-stripes\">\n<thead>\n<tr>\n<th>Step<\/th>\n<th>Main activities<\/th>\n<th>Benefits brought<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>1. Screening<\/strong><\/td>\n<td>Interview and evaluate staff service attitude<\/td>\n<td>Detect and select suitable personnel<\/td>\n<\/tr>\n<tr>\n<td><strong>2. Creativity<\/strong><\/td>\n<td>Organize real-life scenario workshops<\/td>\n<td>Increase flexible handling capability<\/td>\n<\/tr>\n<tr>\n<td><strong>3. Supervision<\/strong><\/td>\n<td>Train supervisors to regularly monitor quality<\/td>\n<td>Ensure maintenance of service gold standards<\/td>\n<\/tr>\n<tr>\n<td><strong>4. Modification<\/strong><\/td>\n<td>Analyze customer feedback &amp; adjust processes<\/td>\n<td>Continuously improve customer experience<\/td>\n<\/tr>\n<\/tbody>\n<\/table><h3>Updating customer care training trends in the digital age<\/h3><p>Based on Harvard Business Review research (2023), <strong>DPS.MEDIA<\/strong> it is recognized that automating basic steps with AI helps customer service staff focus on resolving in-depth queries and building genuine relationships with customers. We not only emphasize communication skills but also combine training in digital skills, data analysis, and optimizing the customer journey for all customer-facing personnel at SME businesses.<\/p><p><img decoding=\"async\" class=\"kimage_class\" src=\"https:\/\/dps.media\/wp-content\/uploads\/2025\/05\/245278.jpg\" alt=\"Responding to and handling complaints quickly and effectively\" title=\"\"><\/p><h2 id=\"phan-hoi-va-xu-ly-khieu-nai-mot-cach-nhanh-chong-va-hieu-qua\">Responding to and handling complaints quickly and effectively<\/h2><h3>Prioritize response time and process transparency<\/h3><p><strong>SME customers need a partner who not only listens but also responds promptly and transparently.<\/strong> DPS.MEDIA applies the model <em>\u201cOne Touch Response\u201d<\/em> \u2013 all complaints are acknowledged as received within the <strong>60 minutes<\/strong> first moments from the time the customer submits a request. The team of specialists handles and advises based on practical research on Vietnamese customer behavior (According to <i>ResearchGate, 2021<\/i>, the ability to respond instantly increases satisfaction by 37%).<\/p><ul>\n<li>Classify complaints by priority level upon receipt<\/li>\n<li>Build a transparent processing flow, with clear cross-referencing at each step<\/li>\n<li>Proactively update customers on progress via email or Zalo\/Telegram<\/li>\n<\/ul><h3>Use data to address the root of the problem<\/h3><p>Not stopping at appeasement, we focus on <strong>resolving the root cause<\/strong> through the internal CRM system, integrating AI to assess satisfaction levels. This policy is inspired by the Japanese service management model (<em>Service Recovery Paradox \u2013 Harvard Business Review<\/em>) and is customized to suit Vietnamese SMEs.<\/p><table class=\"wp-list-table widefat fixed striped\">\n<thead>\n<tr>\n<th>Step<\/th>\n<th>Time<\/th>\n<th>Responsibilities<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Reception<\/strong><\/td>\n<td>60 minutes<\/td>\n<td>Customer Service Specialist<\/td>\n<\/tr>\n<tr>\n<td><strong>Evaluation &amp; segmentation<\/strong><\/td>\n<td>2 hours<\/td>\n<td>Project lead<\/td>\n<\/tr>\n<tr>\n<td><strong>Thorough handling<\/strong><\/td>\n<td>24 hours<\/td>\n<td>Service department<\/td>\n<\/tr>\n<tr>\n<td><strong>Send reports &amp; surveys<\/strong><\/td>\n<td>1 hour after processing<\/td>\n<td>Customer service + Management<\/td>\n<\/tr>\n<\/tbody>\n<\/table><h3>Practical case study: Fashion client G.<\/h3><p>When customer in the fashion industry G. reported that the Facebook Ads campaign was not meeting expectations, DPS.MEDIA:<\/p><ul>\n<li>Immediately analyzed campaign data on Google Data Studio<\/li>\n<li>Proactively proposed a Zoom meeting just 3 hours after receiving the complaint<\/li>\n<li>Developed a new optimization plan, while making all spending data transparent<\/li>\n<\/ul><p>As a result, main product group sales increased by 191% in just one month after handling the complaint.<\/p><h2 id=\"outro\">Lingering aftertaste<\/h2><p>Customer care is not just a process, <a href=\"https:\/\/dps.media\/en\/integrated-communication-service\/\" rel=\"nofollow\">but also a corporate culture \u2013 where every touchpoint with customers needs to be optimized to create a positive and sustainable experience.<\/a>. At DPS.MEDIA, we believe that a professional customer care process not only strengthens loyalty but also acts as a catalyst helping SME brands stand out in a fiercely competitive market.<\/p><p>The journey of building relationships with customers starts with understanding, continues with long-term companionship, and is maintained thanks to a flexible, effective customer care system. Businesses can start by standardizing processes, leveraging digital technology, or simply improving the team's quick and sincere response skills.<\/p><p>We encourage SMEs to dive deeper into the link between customer care and overall marketing strategy, especially in the digital environment where every piece of feedback or interaction leaves a valuable mark. Refining the customer experience is a vital link in the digital branding chain \u2013 where DPS.MEDIA always accompanies businesses from strategy to execution.<\/p><p>If you are looking for a suitable digital marketing solution to break through in the domestic market, consider customer care as the starting point \u2013 because trust is always the greatest asset. We look forward to receiving your feedback, perspectives, and ideas. Leave a comment below or have a deeper conversation with DPS.MEDIA in upcoming topics! <\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 20px);\r\n        }\r\n        .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n            \r\n            max-width: 150px;\r\n        }\r\n        .lwrp .lwrp-list-item img{\r\n            max-width: 100%;\r\n            height: auto;\r\n            object-fit: cover;\r\n            aspect-ratio: 1 \/ 1;\r\n        }\r\n        .lwrp .lwrp-list-item.lwrp-empty-list-item{\r\n            background: initial !important;\r\n        }\r\n        .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n        .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n            \r\n            \r\n            \r\n            \r\n        }@media screen and (max-width: 480px) {\r\n            .lwrp.link-whisper-related-posts{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-title{\r\n                \r\n                \r\n            }.lwrp .lwrp-description{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-multi-container{\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-multi-container ul.lwrp-list{\r\n                margin-top: 0px;\r\n                margin-bottom: 0px;\r\n                padding-top: 0px;\r\n                padding-bottom: 0px;\r\n            }\r\n            .lwrp .lwrp-list-double,\r\n            .lwrp .lwrp-list-triple{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-row-container{\r\n                justify-content: initial;\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n                \r\n                max-width: initial;\r\n            }\r\n            .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n            .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n                \r\n                \r\n                \r\n                \r\n            };\r\n        }<\/style>\r\n<div id=\"link-whisper-related-posts-widget\" class=\"link-whisper-related-posts lwrp\">\r\n            <div class=\"lwrp-title\">Related Posts<\/div>    \r\n        <div class=\"lwrp-list-container\">\r\n                                <div class=\"lwrp-list lwrp-list-row-container lwrp-list-double-row\">\r\n                <div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/how-to-get-a-blue-checkmark-on-tiktok-and-compare-with-facebook\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">How to Get a Blue Checkmark on TikTok and Compare it with Facebook<\/span><\/a><\/div><div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/influencer-marketing-how-to-collaborate-with-kols-to-increase-brand-recognition\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Influencer marketing: How to collaborate with KOLs to increase brand awareness<\/span><\/a><\/div><div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/guide-to-designing-standard-google-advertising-banners-for-gdn\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Guide to designing Google advertising banners that meet GDN standards<\/span><\/a><\/div>                <\/div>\r\n                            <div class=\"lwrp-list lwrp-list-row-container lwrp-list-double-row\">\r\n                <div class=\"lwrp-list-item\"><a href=\"https:\/\/dps.media\/en\/what-is-shopee-mall-and-the-conditions-to-become-a-mall-shop\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">What is Shopee Mall? 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