{"id":21084,"date":"2025-02-05T13:54:19","date_gmt":"2025-02-05T06:54:19","guid":{"rendered":"https:\/\/dps.media\/?page_id=21084"},"modified":"2025-02-05T14:00:30","modified_gmt":"2025-02-05T07:00:30","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/dps.media\/en\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><div data-elementor-type=\"wp-page\" data-elementor-id=\"21084\" class=\"elementor elementor-21084\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e56fa92 e-flex e-con-boxed e-con e-parent\" data-id=\"e56fa92\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea94382 elementor-widget elementor-widget-text-editor\" data-id=\"ea94382\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<?xml encoding=\"utf-8\" ?><p>We are committed to providing the best experience for our customers. However, if you encounter any issues or are dissatisfied with our products or services, we are always ready to listen and resolve them quickly, transparently, and effectively. Below is the complaint procedure applied:<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"><h4 class=\"wp-block-heading\" style=\"text-align: left;\"><strong>1. Complaint Handling Principles<\/strong><\/h4><ul class=\"wp-block-list\"><li>Customer complaints are received and resolved in a spirit of transparency, fairness, and compliance with the law.<\/li><li>We commit to keeping customer information confidential and only using it to resolve complaints.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"><h4 class=\"wp-block-heading\"><strong>2. Steps to File a Complaint<\/strong><\/h4><h5 class=\"wp-block-heading\"><strong>Step 1: Receiving Complaints<\/strong><\/h5><p>Customers can submit complaints through the following channels:<\/p><ul class=\"wp-block-list\"><li><strong>Email<\/strong>: <a href=\"mailto:marketing@dps.media\">marketing@dps.media<\/a><\/li><li><strong>Phone<\/strong>: <a href=\"tel:+84961545445\"><span class=\"elementor-icon-list-text\">0961545445<\/span><\/a><\/li><li><strong>Direct Address<\/strong>: <a href=\"https:\/\/maps.app.goo.gl\/trsbG3vrPB912KXv7\" rel=\"nofollow noopener\" target=\"_blank\"><span class=\"elementor-icon-list-text\">788\/14 Nguyen Kiem, Ward 3, Go Vap District, Ho Chi Minh City<\/span><\/a><\/li><\/ul><p>Information to be provided:<\/p><ul class=\"wp-block-list\"><li>Customer's full name and contact information.<\/li><li>Detailed description of the issue, incident, or complaint content.<\/li><li>Relevant documents or evidence (if any).<\/li><\/ul><h5 class=\"wp-block-heading\"><strong>Step 2: Confirmation and Response<\/strong><\/h5><ul class=\"wp-block-list\"><li>After receiving the complaint, we will send a confirmation of receipt via email or phone within\u00a0<strong>48 working hours<\/strong>.<\/li><li>If additional information is needed, we will contact you to request further details.<\/li><\/ul><h5 class=\"wp-block-heading\"><strong>Step 3: Complaint Handling<\/strong><\/h5><ul class=\"wp-block-list\"><li>The customer care team will review, analyze, and propose an appropriate solution.<\/li><li>Complaint handling time:<ul class=\"wp-block-list\"><li>Simple complaints: Within\u00a0<strong>5 working days<\/strong>.<\/li><li>Complex complaints: Maximum\u00a0<strong>15 working days<\/strong>.<\/li><\/ul><\/li><\/ul><h5 class=\"wp-block-heading\"><strong>Step 4: Notification of Results<\/strong><\/h5><ul class=\"wp-block-list\"><li>The complaint resolution result will be notified to the customer via email or phone.<\/li><li>If the customer agrees with the result, the complaint is closed.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"><h4 class=\"wp-block-heading\"><strong>3. Cases of No Agreement<\/strong><\/h4><ul class=\"wp-block-list\"><li>If the customer does not agree with the resolution result, both parties will proceed with further negotiation.<\/li><li>If no agreement is reached, the dispute will be resolved according to the law at a competent court in Vietnam.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"><h4 class=\"wp-block-heading\"><strong>4. Support Information<\/strong><\/h4><p>If you need additional support during the complaint process, please contact:<\/p><ul class=\"wp-block-list\"><li><strong>Email<\/strong>: <a href=\"mailto:marketing@dps.media\">marketing@dps.media<\/a><\/li><li><strong>Phone<\/strong>: <a href=\"tel:+84961545445\"><span class=\"elementor-icon-list-text\">0961545445<\/span><\/a><\/li><\/ul><p>We always value your feedback to improve and perfect our services further.\u00a0<strong>Thank you for trusting and accompanying us!<\/strong><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We are committed to providing the best experience for our customers. However, if you encounter any issues or are dissatisfied with the product or service, we are always ready to listen and resolve them quickly, transparently, and effectively. Below is the complaint process [\u2026]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21084","page","type-page","status-publish","hentry"],"acf":[],"rankmath_keywords":{"primary":"","secondary":[""]},"yoast_keywords":{"primary":"","secondary":[]},"yoast_focuskw":"","rankmath_focuskw":"","seo_keywords":{"primary":"","secondary":[""]},"_links":{"self":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/pages\/21084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/comments?post=21084"}],"version-history":[{"count":0,"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/pages\/21084\/revisions"}],"wp:attachment":[{"href":"https:\/\/dps.media\/en\/wp-json\/wp\/v2\/media?parent=21084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}